I found this place on Yelp and wanted to give it a try. I texted the phone number here, to which…read morethe owner (Mika?) replied instantly and sweetly. She was extremely nice and accommodating over text, informing me of her available time slots, services, and prices.
On the morning of my appointment, she texted me asking if I could come at an earlier time. I said yes. Unfortunately, I was running late, so I let her know over text. She called me and very brashly asked if I was on my way. I reassured her that I was close by, but she sounded very annoyed and repeated several times that it was "15 minutes past my appointment time." I apologized and drove as fast as I could to the location.
Upon arrival, I parked in the back of the building and called her again to make sure I was in the right place and did not need to pay for parking. She ignored my question and told me to RUN up the stairs because she had a client coming in 20 minutes and she was "not sure what she could do for me" because I was, again, "WAY past my appointment time." She said to hurry because I also had to sign waiver forms. My assumption is that Mika had booked clients back to back that day because if she had a client coming in 20 minutes, that meant that my entire appointment was only 40 minutes long (which, in my opinion, is too short to give proper care and attention anyway).
I had trouble finding the stairs to go up to the salon so called her one more time, only for Mika to say, "You know what, I can't take you anymore, there's not enough time." I said sorry again for being so late and asked if I could just get my old appointment slot back (later that day). She said no, she had already filled it so I had to figure something else out.
TL;DR: I was super late to my lash lift appointment and it ended up getting cancelled. Therefore, I cannot speak to Mika's skills as a lash tech or quality of service. However, I am leaving this review to inform everyone of the unprofessional correspondence I had with her. Maybe she was just under a lot of stress today, I don't know. Regardless, there is no need to speak to anyone so rude and condescendingly, especially not a potential paying client. I apologize for wasting her time, but still feel like the bad attitude she gave me was uncalled for. I have made an appointment at a different salon where I hope to be respected as a customer instead of talked down on like a child.
