The phrase 'couldn't organise a piss-up in a brewery' is thrown around a lot these days, but in this case it is almost completely perfect.
Our party arrived for a colleague's birthday on a friday lunch time. The pub was moderately busy, but not unexpectedly so for a friday afternoon.
Being lunchtime on a workday, one expects to be served food promptly, so that returning to work within the hour(or at least as close as possible to the hour), is possible. However this was not to be.
We ordered our food and sat down to wait. Our starters came about 45 minutes later, and were only notable for their mediocrity.
We then waited another 30 minutes for our mains. When asked why it was taking so long, one staff member told us, "don't ask me, I don't know what's going on". Most of us ordered macaroni cheese, which was simply pasta with melted cheese on top.
One of our party was unlucky enough to order a main and desert rather than a starter. His steak came after everyone else had nearly finished their mains, and looked like a hockey puck. In fact we concluded that was probably where the burning smell emanating from the kitchen originated. His desert of 'salted caramel' was in fact just salt poured over a cheesecake.
How a successful pub can operate this disgracefully and still be in business is beyond me. Serving boring food of poor quality and with snails pace service simply isn't acceptable.
I wish the chef a long and healthy career in unemployment.
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