We went after the lunch crowd. Everyone was helpful and friendly. Pimento cheese appetizer on fried green tomatoes was southern perfection. Could have just gotten that, but had a just right chicken ceasar salad. Good food, casual atmosphere. read more

Disgusting staff in terms of customer service and team support. Management as well. I mean what kind of boss hires employees who only know how to gossip that is sad. I had a friend who worked here who was amazing at her job but when she left the owner TRASHED her to anyone and everyone that would listen. Miserable behavior read more

Good food can't save bad management. While the atmosphere and food were decent, the service was chaotic, and listening to the owner drop F-bombs at the staff while we were trying to eat was completely unacceptable. Shoutout to Debby, who was the only polite and professional person working front-of-house. Save yourself the stress and find a more peaceful spot to eat. read more

First time here and I'll be back! What a great atmosphere! The Christmas decorations were outstanding! This is a beautiful place and I can't believe it took me so long to eat here! It wasn't too busy for lunch and we got our order fairly quick. The dining room is clean and the staff is very friendly! I didn't get the special all though several in my party did and they all said the food was excellent. I opted for the salad and it was fantastic! I sincerely appreciate the freshness and attention to detail! Thank you for a great lunch and I will be back to try new things! read more

The Downtown Chief - Great salad!!! - American Near Me - Gadsden, Alabama

DISAPPOINTING EXPERIENCE: Unprofessionalism at its finest. This is my first-ever review, and I genuinely hate that it has to be a negative one. While the atmosphere seemed nice upon entering and the food was not half bad, the extreme and appalling lack of professionalism I witnessed outside completely ruined the experience. During my visit, I interacted with a polite younger lady with short curly hair who mentioned she worked in the kitchen (I won't mention her name because it may put her in a bad spot depending on management ). She was very polite (although she did seem nervous) However, later tonight, I drove past the establishment and witnessed three young adults standing outside, engaging in shockingly malicious and toxic gossip about her. The way they spoke about their coworker was vile, entirely unprofessional, and completely unacceptable in any workplace.It was messy, cruel, and hard to watch. She was nothing but kind to customers, and no employee should ever be subjected to that kind of toxic environment by their own peers. I sincerely hope management steps in and handles this immediately. But because of this blatant display of rudeness, I will never be returning. I would leave no stars if i could but 1 stars is the lowest allowed. read more

Very under rated, it is loud and noise and the waitresses are running around like crazy. But dmn good food!!! Got the trash can fries omg wonderful I would order them every time I come they are so good. read more

The Downtown Chief - Trash can fries - American Near Me - Gadsden, Alabama

If you are ever in the area.....try the meatloaf sandwich. It's like amazing! Great food and service...! read more

The Downtown Chief - Meatloaf sandwich and rings - American Near Me - Gadsden, Alabama

The food is always so good. Go in and try the fried green tomatoes. We love the staff.

The food here is sooo good, everything is always cooked to perfection, you also have a very generous portion and the service is great, served with a smile. They keep your drink glass filled and Checks on you to mar sure that everything is good and if you need anything . They have a good selection of food . Join them for lunch you won't be disappointed!! read more

We had lunch there today. Service was great and the food was amazing! Restaurant was clean.

Not as good as the original BIG Cheif in Glencoe..but not terrible. Been a few times..main complaint would be the staff and the overall grouchyness. Food is good, waitress's are more worried about everything than the job at hand. I do not, not recommend this restaurant but I wouldn't go out of my way to dine here. read more

Burgers and fries was great.Cold Beer and live music was great.The service was great.It was in a great old downtown building with great atmosphere and acoustics.She brought our check faster than I wanted is the only reason for not 5 stars.I would have drank another beer.We will be back soon and maybe they can get the five stars.So just tune back in to The working man's revue. read more

Ahh! Monday lunch special was soooo good! This was chicken tenders, squash casserole, potato salad, fried okra, fried green tomato, peach cobbler and a roll. read more

The Downtown Chief - American Near Me - Gadsden, Alabama

First time here. Love the pub atmosphere. Friendly service. Just wish I would have ate something else. Chef salad just didn't taste too fresh. But that can happen anywhere... Check it out.. read more

Opened in the tumultuous 2020. If our visit is any indication this place is going to be very very successful for years to come. Staci took really good care of us! I ordered the meatloaf sandwich with onion rings. The wife ordered their spinach salad. We were both delighted with how scrumptious these choices were. For dessert we shared the peach pie which was served hot with a side of vanilla ice cream, coffee and hot tea. Five star rating is easy. read more

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I have left this review in other spots in addition to this one. This restaurant earned the effort. There were three of us. We had 45 minutes to eat and then 15 to get to the courthouse for a meeting. I had seen the place a few weeks before and wanted to try it. When we arrived the parking lot was about full. Good sign for food quality usually. Bad sign for someone who only has 45 minutes to eat. We asked the wait-staff if they thought they could pull-off a 30 minute race to get our food to the table. She worked with us by advising what meals/items took longer to prepare and we said game on. Best burgers I have had in Alabama in a decade. T H E B E S T !!!!!!!!!!!!!!!!!! All three of us were in awe of how good the meal was. The wait-staff was fast, courteous, knowledgable, helpful, and pleasant. I am usually happy if I get just two of those in a server. Our server had them all. We are already planning to go back for a less rushed, more relaxed dinner soon. The dining room was clean, comfortable, and did not have the echo-filled cafeteria acoustics a lot of places do. Outstanding place. Outstanding burgers. Outstanding service. I highly recommend it. read more

Truth be told, this is probably a 3.5 star, but I'm going to round up to four stars taking into consideration that they haven't been here very long and they are doing a good job of getting a restaurant up and running during Covid times. Lots of seating and even though there was only one parking space in front, there were still a few seats left to be had. Our server was really good and took good care of us and gave us some good info on menu items. I had the Smoked Cuban Burger which came with Smoked Ham, Smoked BBQ Pork, Cheese, Klausen Pickles, and Mustard. Mine was really good, flavor of everything was spot on and everything was fresh and warm. I'd give this a really solid 4 out 5 My wife had the Pimento-Cheese Burger that came with Mayo, Tomato, Lettuce, Pepper Jelly, and Home Made Pimento Cheese. Hers wasn't as good. The food was all fresh, but the bun itself was a soggy mess and fell apart. All the internal ingredients had to be eaten with a fork. We also had the Big Chief Sampler - Pick three items from their starters menu. We went with the Egg Rolls (4 out of 5), Buffalo Chicken Dip ((3 out of 5) and Fried Green Tomatoes (4 out of 5). Overall a good experience and we will return. read more

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Came in yesterday with a party of three. I ordered the Downtown burger with the side salad. The burger was pretty good, the patty was thick, and the salad tasted fresh. I do think the management should hire more help, since it started getting busy around 3 and there were only two waitresses holding up the fort. Luckily we didn't have a super long wait. Hopefully this business continues to do well; I'm sure opening in 2020 wasn't easy! read more

The Downtown Chief - Downtown burger with side salad - American Near Me - Gadsden, Alabama

This is a cool spot in downtown Gadsden, the food was excellent! Service was good, I recommend the sampler plate. I had the Chicken Quesadilla, Buffalo chicken dip and cheese sticks. All were fantastic and fresh and hot which I greatly appreciated. read more

Some of the best wings I've ever eaten. They are "pre seasoned" which I believe might be some sort of hot sauce/buttermilk brine. Could be wrong, but whatever they do to them works well. Laid back atmosphere and wasn't super busy. Friendly bartender. I'll be back. read more

Service was great. Food was average bar food (which I didn't mind). Mixed drink I had was also about the same. There was live music which was amazing. I would come back and try other menu items. read more

It's bar food bro it's not that deep service was great. guy behind the bar was a kind stand-up guy. food was good. Like I said, it's bar food. go in eat a burger and drink a beer have fun don't be a prude in god we must! Oh, yea bar is nice on the inside. We rocking with this establishment. read more

Absolutely the BEST burger that I have ever eaten!!! Also have to mention that the fries are just the way I like them. We got take-out from the Downtown Chief this past weekend and it was wonderful! Besides burgers, we had the Santa Fe egg rolls and they were delicious. We WILL be eating at the Downtown Chief again and soon! read more

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We tried The Downtown Chief today. We started with the appetizer combo and chose Southwest Eggrolls, Fried Mushrooms, and Buffalo Chicken Dip. I had the Mac-Bowl with smoked gouda, bacon, and grilled onions. Benilda had the Mac-Bowl with smoked gouda, pulled pork, and grilled onions. Our other diner had the Downtown Burger with onion rings. The mac-bowls were very good and we both enjoyed them a lot. The portions were generous and Benilda took a hefty box home. The burger was the usual deliciousness always found at the Glencoe location. There were a few minor issues that were to be expected with a new restaurant. We brought them to the attention of our server and one of the owners and they were appreciative of the feedback. Our server was great and all the staff were very friendly and accommodating. Overall, it was a good experience and we'll be back. read more

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If you are not Caucasian, do not go to this restaurant. My family went here with a large group of friends to hear one of the kids perform. My husband was the only person in the group not Caucasian. When the waitress accidently overcharged him, instead of simply apologizing for the mistake, she tossed his change on the table in front of him and was very rude. He asked to see the manager, who without asking him a single question told him he "had issues" and was to "leave and not come back". She also told him that they "don't want his kind" there. My husband was shocked and humiliated. This is not the town we know and love. I'm not sure what century these people think we're living in, but this is not ok. read more

Great Friday night atmosphere, great live music. Good food and good prices. Great service.. Would definitely return!

their chicken fingers are HORRIBLE! Their honey mustard is literally just honey. They also do not include fountain drinks on their menu so i had no clue if they even had them. I got sweet tea to drink and it was really good. The chicken fingers were very chewy and overcooked. read more

I was disappointed in my meal today, I had the Cuban burger, it wasn't hot, barely warm, the bbq meat tasted left over and the hamburger meat was poor quality full of gristle. Mac n cheese was barely warm. Had great waitress she did a good job taking care of us. The air conditioning is terrible also. It blows right down on the table which in turn also cools down your food quickly. Nice looking place though read more

Positives: nice atmosphere, plenty of room between tables, good beer selection with chalk boards displaying prices and any specials. My burger was the neo I think, the one with an egg, it was pretty good, but nothing special. Negatives: service was slow even though it was not crowded, it was a cold day but felt like they barley had any heat on, fries were warm. My wife had the pimento cheese burger, it was very soggy on bottom, had to be eaten with a fork, and barley had any pimento cheese on it. Keep in mind, if your going here the menu is pretty much burgers, though they do have a good selection of different types. read more

We visited a couple of nights ago for the first time. The ambiance is definitely "burger place" and I loved it! There was live music & I loved the vibe. Our server had great menu suggestions! We did the sampler appetizer and got the southwest eggrolls (YUMMMMM), fried pickle Spears (they were kosher pickles and I'm not a fan but they were good), and fried green tomatoes with homemade pimento cheese and pepper jelly on top. SO GOOD! I ordered the pimento cheeseburger. I didn't feel like it had enough pimento cheese on it but it was really good. The sweet potato fries were amazing!! Our friends asked us the next day if we wanted to go meet them there for lunch. Even though we had already gone the day before, we went because there's enough variety on the menu to have tried something new. I am a creature of habit so I ordered the pimento cheeseburger again, but this time I asked to add a fried green tomato on it. OH MY GOSH- AMAZING!!!! It had the perfect amount of pimento cheese this time and the fried green tomato just made it. Bravo! read more

The Downtown Chief - Pimento cheeseburger - American Near Me - Gadsden, Alabama

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Check your bill carefully. They added $2,88 to the bill of each person at my table. RIP OFF!!

Really disappointed. Drove an hour because of reviews we had read. Our family loves trying new things. Maybe because it's Valentines weekend, maybe because all of the waitresses were huddled up discussing what their beaus were gonna get them for the holiday, but the service was slow and terrible. We waited for nearly 20 minutes after being seated with not so much as a smile thrown our way. We had to flag down a passing waitress to ask who our waitress was. I ordered the Gouda Mac-N-Cheese with grilled chicken on top, was brought Mac-N-Cheese smothered with onions. By the time the waitress returned with the correct item, the dish was cold and it was clearly noticeable that the "grilled chicken" was pulled from a bag of pre-cooked salad toppings. The Buffalo chicken dip was a plus. The wings were about like Domino's wings. Maybe we caught you guys on bad day, but it was enough for us to not return. This was also between lunch and dinner and while they were busy, with what mostly seemed like bar conversations, we were not the only people looking around for their servers. Not worth the price. Better luck elsewhere. ‍ read more

The Downtown Chief - Gouda Mac-n-cheese bowl with grilled chicken (frozen, bag chicken) - American Near Me - Gadsden, Alabama

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Food taste was great. Service was great. The Burgers are the size of a Jr burger at a fast food restaurant. I've never paid $10 for a burger and fry and left hungry till now. read more

The food we were served was good. Unfortunately it wasn't what we ordered. It took 30 minutes longer to get it right. I don't think we were the only ones who shared this issue as waitresses constantly roamed the place with food trying to find the right customers. Reasonable prices. Most but not all tables are socially distanced. Staff wore masks but most clients waiting to order/eat were not nor asked to do so. Waiting area was very crowded. They had a singer. He wasn't bad but it was too loud to talk. Will eat there again. read more

Wasn't impressed. Sorry to say. Menu and drink board was impressive however. Problem was mainly with staff. Spent over 60 bucks on a few items for just two including tip and 3 drinks. Asked for fork. Git a KFC plastic wrapped one. Folks in a booth close by ordered awesome bloody mary.....prepared with bare hands and crazy cleanliness issues. All the while preparing a runny nose for a blow. Finally... the obligatory hair in the side item. So...grossed out and disappointed. Git. Because "honey git him a fork". read more

We had 4 couples that wanted to go and drink listen to the music. Because we were just drinking and not eating we were told we could not have a table. The waitresses were not friendly. The service was terrible. I was very disappointed. We squeezed together at two little tables. Don't know that I will be back. The music was amazing. I will definitely spread the word about the rudeness. read more

I was so impressed with everything. The food was so good and we will definitely be back. The fried green tomatoes were amazing

45 mins before food arrived. Ordered the Buffalo chicken dip as an appetizer, the belly buster burger, the mac & cheese burger, and a kids mac & cheese. The Buffalo chicken dip was OK at best. Could've used more buffalo sauce. And the chicken was minced. The belly buster burger was OK. The bread fell apart. The fries were good however. The kids mac & cheese was OK. The mac & cheese was a little above bland. The mac & cheese burger came out and the mac & cheese itself was cold. And I mean refrigerator cold. I asked the waitress if it was supposed to be cold and she said no and promptly took it back to fix it. 10 minutes later after waiting 45 minutes for our food another waitress brought a new burger out. The mac & cheese was lukewarm at best. I asked about 20 minutes into waiting if I could place a to go order and she told me it would be a 45 minute wait because the kitchen was backed up. There were only about 30 people in the restaurant at the time. Several parties who came in after us received their food before we did. On the bright side the waitress was very kind and took the mac & cheese burger off of the bill. Overall if I want big chief, I will go to the original one over in Glencoe. Better food and cheaper prices. read more

me and my wife came in was seated immediately ordered our food and appetizer was there over 45 mins never got our appetizer or food people that came in after us got there appetizers and food our waitress never came back to our table after bringing us our drinks I have been in there several times and it was always great service and got our food fast today was just pathetic read more

The Hawaiian Burger with Soda and Side order Fries was 'Fresh, Flavor-able and Artistically Well Presented!'