This was the third time, I have used Valley Pet Aftercare for the cremation of my beloved dogs. I…read morewas so numb the first time that I was just a slobbering mess standing at the counter. My girl Jasmine, was my baby and the first animal I lost in my adulthood. Tim, the manager held my hand and just let me cry my eyes out. Reassuring me through the entire process. He was kind enough to finish the process, so I could take her home that same day. Four weeks later, I found myself standing back in front of Tim having lost my second girl, Maxine. I was a bigger slobbering mess the second time around. Once again, Tim exhibited such compassion and warmth when giving me a large chuck of his day. He listened as I talked about how my girls made this world a better place. He handed me tissues as I cried my heart out and vowed to never get another pet. I was unable to find an urn that said "I'm Maxine or I'm Jasmine" in his store. He told me that when I found the perfect urns, he would transfer the ashes into them. Fast forward eleven years and another dog later. I found myself in front of him, once more. I went back to him, when I found out my Chopper girl became ill. I wanted to prearrange my services. I figured that would be the only way, I wasn't going to be a slobbering mound of mush. I arranged for transport from the vet office, two set of paw prints, the cremation and placing the ashes in an urn, that I purchased else where. I had special requests for Tim, I wanted my girl back in the same day and I only wanted Tim to process her. Tim was the last person to touch my girls, Maxine and Jasmine and now I wanted the same for Chopper. All of my request were meet with a quick, "Yes, I will do that." Tim was amazing. He remembered me and my girls. He also remember the promise to transfer the ashes, when and if I'm ready and find something that I like. I stopped by to prepay for the services and got to meet Jaime. Jaime is the assistant to Tim. He was very kind and compassionate as well. When the dreaded time came, I called Valley and left a message. The call was returned with a few minutes, even though it was after hours. I am very happy that my experience was handled by a company and people that I TRUST. I will forever be indebted to Tim for his kindness, compassion and empathy, in helping me through the three worst experiences of my lifetime.

Their website says that "there is simply no room for error!" That's the biggest BS. Please avoid…read morethe extra grief and go elsewhere. My dear pet Bruiser lost a battle to a pituitary tumor and I was absolutely devastated as any pet parent would be. My veterinary clinic had pointed me to this place, so my husband gave them a call (because I was too distraught to even talk) and we went to drop off Bruiser's body. I wrapped Bruiser in the towel that he was sleeping in the night he passed, and my husband and I drove to Valley on Saturday the 7th to drop off his body. The facility shares space with the Valley Boarding Kennel. When we walked in, we weren't even sure if we were in the right place. My husband filled out the paperwork and the guy behind the counter (I believe he was the guy who does the cremations) asked which urn I wanted. I chose a mahogany urn (they didn't even have this in stock, which they didn't let me know, but I'll get back to this later). The guy said they also offer paw prints, but that small animals' paw prints don't come out too well. That was strange because I've seen plenty of others get their small pet's paw prints imprinted perfectly fine. My husband said we'd pass on the paw print, whatever... I was still too distraught to argue about anything. Bruiser was still wrapped in his towel, and the guy asked if I wanted to take it with me or leave him with it. I said I'd leave it with him, but stated that I wanted the towel back with Bruiser's cremains. The guy said "absolutely". Lies. A few days pass, and I've been crying my eyes out every single day. Monday night, I ask my husband to call Valley and tell them to get Bruiser's paw print, if he hasn't been cremated yet (I assume he hasn't been since we haven't gotten a call yet). First thing Tuesday morning, my husband calls them to let them know. Some girl on the phone says that Jamie, the guy who does the cremations, is not in yet, but that she would relay the message to him first thing. Lies again. My husband gets a voicemail from this Jamie later in the afternoon saying that the cremation had just finished, but that he had gotten the message about the paw print too late. And the guy had the nerve to restate that small animals' paw prints don't come out too well anyway. Yeah, that makes a grieving pet parent feel SO much better. They were also waiting on the mahogany urn to come in, but said it should be in by the end of the week. Friday comes, still nothing. No phone call from them. My husband works nearby so he went to Valley almost a week after we'd dropped him off because I couldn't stand having Bruiser's remains there any longer... and mind you, their website states that "typically, we will be able to reunite you with your pet within 2-3 business days." They still didn't have the mahogany urn, so then Bruiser was put in another urn that I don't like. Another blow to a grieving pet parent. The staff member that my husband dealt with that day was a different one from the one we saw when dropped off Bruiser. He was sympathetic for all the trouble and issued a full refund for the services even though he had nothing to do with the issues we had. Then my husband realized that Bruiser's towel was not included with the cremains like I had asked. He was told that they would keep looking and would mail it to us. When I looked through the papers that came with Bruiser's cremains, I saw the identification tag that specifically said "would like towel back". THEN HOW THE HELL DID I NOT GET IT BACK?! Almost two weeks pass with no package. I called them yesterday and got the guy who gave the refund on the phone. He said Jamie, who handles all the cremations, was gone for the day. He also said that he thought Jamie had handled the issue, that he would give Jamie another call, and that I should try calling when Jamie gets in at 8:30. So today, I called and got this Jaime on the phone. He claimed that he had left a message for my husband that the towel had been burned with Bruiser. Lies AGAIN. The only message he left was his previous message to tell us his excuse that he didn't get the message to get Bruiser's paw print. He said himself that he was the one who wrote the note "would like towel back" but had forgotten to remove the towel before cremating Bruiser. I hung up, but called right back because it just bothered me so much that this guy seemed to have zero sympathy or regret for what happened. I had to let him know that giving a refund (which he himself hadn't even given) doesn't make what he did okay. He was trusted to save something with big sentimental value, and he made a HUGE mistake and didn't even sound sorry about it. His excuse was that when pets arrive wrapped in a blanket/towel, they typically get cremated together. But there's no excuse when he himself wrote a note to save it, but didn't. Disgustingly untrustworthy and unprofessional.

I don't understand all of the negative reviews posted. I've been bringing my cat, Mango, who's had…read moremany health problems over the years, to VCA Valley Animal Hospital in South Windsor for over 8 years. All of the vets and staff have always been compassionate, very caring, and knowledgeable. A huge shout-out to Dr. Tschirch, Dr. DeRico, and Dr. Funaro, who are amazing!

DONT GO HERE FIND ANOTHER OFFICE. This is a scam organization that has zero compassion for animals…read moreand plenty for their own pockets!!!! Doctor had no clue left from right.. brought a urine sample to be tested not until after like the fourth time mentioning it did she think to have it tested... I paid $135 for her to poke and prod my dog and send me out the door. I'll never go back to this location after how I was treated. Office manager called to follow up and she was nothing but defensive and combative on the phone. These people need to open their ears and listen to what people are saying instead of just going off in some random direction not doing what was asked. Left me feeling sick to my stomach and on a journey to find a new veterinarian office Long story short they need a lesson on what compassion is

I send my dogs here regularly. The older dog a mini poodle enjoys the socialization, but because of…read morehis age they take special care to make she he has his sweater on when it is cold. Both my dogs come home tired and happy. The crew care about the dogs. I like that they have cameras so you can see they are always attending to the dogs in daycare. When I travel I know my dog is safe and cared for.

We have been boarding my giant schnoodle Charlie here for years. They are fantastic, and he gets so…read moreexcited when we get close. He knows where we are heading and starts going crazy in the car and practically drags me inside. If you are looking for somewhere to bring your fur baby this is definitely the best boarding kennel

My family took our Labrador for many years, even into her elderly years. She was also excited to go…read moreto camp and all the staff knew her by name. They sent us a card full of memories they had with her after her passing, which was so sweet. Now I take my little Labrador puppy and she has a blast. The staff is incredible and so friendly. I love that I can watch her all day on the cameras. Makes me feel more comfortable leaving her to go on vacation or for the day.

I am so glad we took our dog to Camp Bow Wow. Their prices are so reasonable compared to other…read moredoggy daycares. They don't charge extra for giving medication during overnight visits. They have webcams that allow you to watch your dog either outside or inside the communal areas. I kind of wish they had individual camper cabin cams, but that would be unrealistic, I know. Most importantly, they seem to really care about making sure the dogs are comfortable and happy. When our holiday trip out of town got extended by a few days because of cancelled flights they were accommodating. The last day he was there he was starting to get a little antsy and irritated, so they called me and let me know they would give him more alone time in his cabin. They did want me to consider having our emergency contact come pick him up, but they were able to hold off until we got back, which I appreciated. My dog (an adopted Lhasa Apso) doesn't really do good with other dogs or people, but he seemed really chill while he was there. The dogs hang out in their cabins for a couple hours around noon, but otherwise are on camera most of the day. It made it a million times easier to be away when I could check on him. Also, the first day you visit for an interview is a free day of dog sitting! They just want you to be gone for at least a few hours to check how the dog handles it.

This place is absolutely AMAZING!! Best place for all of my 4 fur babies. The grooming is always on…read morepoint and they treat the animals SO well! All of the workers welcome all animals, no matter what breed or what kind of animal you have. Highly recommend this place for all of your bath and grooming needs for your babies. And Cheryl, (the owner) is so sweet and extremely kind. She treats all of her customers like family. Love this place, HIGHLY recommend for your animals!!

They treat the dogs like their own. Very friendly staff and do whatever you want done to your dog…read more My dog looks great by the time they finish with her. Great place and I definitely recommend them.

I don't often post reviews, but The Good Dog Spot is amazing. It has a clean and safe environment…read morewith professional staff who treat their canine guests like family. My puppy, Xander, loves going there.

My two dogs attended daycare here when I was living north of hartford and loved it. They are easy…read moreto communicate with and the dogs always came home happy and tired! I've since moved south of hartford and unfortunately it is too far out of the way for daycare purposes, but we still board our dogs there and they always have a great time. The groomers are also always able to fit them both in for baths when they are boarding which is super appreciated.

Their grooming is excellent and done with precision along with being perfect in every aspect and…read morethey are so good at how they make it look!!!!

They took great care of my long haired cat for her first groom. My kitty is a bit of a lazy groomer…read moreand often gets litter (and other stuff ) stuck in her fur on her hind end. I opted to get her trimmed down in her hind area and a bit of a sanitary trim. She came back smelling so nice, in great spirits, and now no longer has issues with getting clumps of litter stuck on her bum. Thank you guys !

So happy to find this gem for our puppy! Linda is so helpful and knowledgeable. She had great…read moresuggestions for our vet and our dog trainer!

Love the staff at sweet pea, they've very easy to talk to and knowledgeable about their products :)…read moremy dogs love to come in and see the staff they always give them treats and tons of attention

Amazing service! The staff were so nice and helpful when I expressed my trauma from the other…read moregroomers, they reassured me and made sure I was comfortable with the plan for cutting. They took my dog right away and started cuddling and loving on him, he was comfortable from the start! When I went to pick him up he looked not only amazing he was so happy and enjoying himself roaming around the salon, they allow for free roam and play, he had such a great time! I can't wait to take him back!

Great job grooming my 3 schnauzers- beautiful space love that pups can just hang out and are not…read morecrated