absolutely ridiculous! if you cancel they will call and call and cal to try and get you to renew. it's been 2 years and they called today about a survey. I said I dont get a paper. then after the so called survey she said I would get the promotion for free Sunday service for 2 years. I told her no thanks, she says give it to a neighbor. I explain I am moving no thank you she continues to talk over me. I said no I don't know how many times and she ignored me. I finally told her that if she delivers a newspaper without asking I will be mad. I told her no. then I told her don't call me again. it shouldn't be this hard to quit the paper. read more

If I could give zero stats I would I subscribe to get home delivery on Wednesday and Sunday I get charged but don't get the paper. Call and complain and I told that I will be credited for the missing paper. Told them I want to cancel but was told that they would give me a discounts if I don't cancel still no paper and no discount. This paper is JOKE read more

Really bad. They. Dont know what the hell they are doing. I canceled a week ago and they are still delivering

I just canceled my subscription after a 3rd attempt because the customer service is so poor it was not getting done. I ordered multiple papers on Sundays as I was trying to start couponing again but I would only receive one so I had to call every week. Every time I called they could not find my account because my number was not associated so I requested they update it EVERY time and somehow it did not. I requested a refund and was advised they have no refund policy even though the reason I was cancelling was not my fault. I paid for a product/service and was not receiving it. I was told it would be escalated to billing to see if I could get my money back for the remainder of my subscription. Wish me luck! Personally, I would not recommend the Denver Post PAPER delivery service especially if you're ordering more than one paper at a time. The digital version was pretty nice and convenient. read more

Subscription department is incompetent. Phone me to thank me for subscribing when I had not subscribed. Then state that I owe on account months of backpay. If I had subscribed, would they not have gotten a payment method from me? Sounds like some unscrupulous customer service reps are trying to pad their numbers by faking subscriptions. Stay away from this newspaper until they can get their subscription department cleaned up. read more

$900 dollars a year for a 7 day a week subscription..? The "promotion price"online is about a third of this, but after a year it ratchets up to $900 a year. Absolutely shameful. Due to paperless billing, I expect few people really realize what they are paying, $2.50 a day.... An embarrassment for our great city read more

The Denver Post failed ALL their deliveries except for the first one. I've had this subscription since JUNE. It is now FEBRUARY. They failed for over 9 months! No refund at all. Representatives from the Denver Post had no sympathy, reasonings behind this awful service, or ability to make it this right. Do NOT let this happen to you. What an embarrassment to Colorado. read more

I would give their customer service a 0 if I could. I was talked into signing up for a trial at a grocery store. I NEVER received a paper. I called for a refund and to cancel the account. I was only refunded "for the remaining balance" - um. No. I never received a paper therefore I am due what I initially paid! I called back to say I want the remainder of my payment and was told I only get the balance of what's left not the full amount! Again I explained I never received any papers so I should get the full amount back. So my request has to be sent to be reviewed. My advice to everyone - do not sign up for the Denver Post unless you want your throw your money away. read more

Home delivery of the Post is unacceptable. For the last two years delivery has been missed once or twice a week with delivery the next day (sometimes). I called today to cancel my subscription (which has been continuous since 1978) and was informed that I can not get a refund for the payment which has been made. Avoid home delivery, as the Post either can't or doesn't want to provide daily service. read more

I am not one to normally leave reviews, however, the service was so incredibly poor at the Denver Post (both from a delivery and customer service standpoint) I want to warn others to avoid them at all costs. I was excited to subscribe to the post in January and opted for Wednesday and Sunday deliveries. The entire time I had my subscription, I probably had 3-4 deliveries of papers TOTAL. I tried talking with customer service multiple times, who always said it would be fixed. This never happened. I finally decided to just cancel which was also nearly impossible to do. After multiple calls, I finally talked with someone who said they'd cancel the account and give me a final month free for the trouble. Even during the free month, I didn't get a paper. Now, months later, I was getting calls that I had outstanding payments to the post and I was still getting deliveries. I hadn't received a paper in months, but they said that because I had a final free month, I still had an account and service with them. I would never have known this as I never got the paper during this time. I finally spoke with the "floor manager" of customer service who canceled the subscription but had no way of refunding me any money and said I had no option but to pay even though I wasn't receiving the paper. This place is an utter disaster and I'm so disappointed as I enjoyed the paper the few times I got it. I would have loved to support the business however I've never experienced such poor customer service. If you need the paper, do the online version and save yourself. Or, if possible, I'd avoid them altogether. I really can't get over how terrible this experience was. read more

This place has a lot of cleaning up to do when it comes to customer service. For months almost daily I had to call and request a credit for no paper. Then I called to cancel and got a month free. Not getting the paper but maybe 2 times a week. Called to cancel and get full credit..... was told by a supervisor that a manager would call. It never happened. Called today and at least confirmed that they will credit but it takes 2 weeks. I will follow up. Nancy Littleton read more

My Mother, who is in her 80's... pays for Sunday delivery. Has for decades, mostly to clip coupons. She has done this for years. Sadly, the service/delivery and customer experience has deteriorated to the point that she can't even call to complain when her delivery doesn't happen or the paper is incomplete when it is delivered. It's become so bad that there is a problem of some kind with EVERY delivery, EVERY WEEK. This is so bad it's almost laughable, but suffice to say this paper belongs in one place... the recycle bin of history... because of its own disregard for customers. Totally disgusted. read more

They actually deserve no stars. Bought a subscription from a guy at King Soopers. Was supposed to have started 3-18-24. To date no papers. Call their customer service every day. They apologize and say it will be coming the next day which never happens. They offered 2 weeks of additional service which doesn't help when you aren't receiving anything. The place to cancel service seems to have disappeared on their website. At this point I want to cancel service and get a refund of services never rendered. read more

I appreciate some of the reporting and I'd hate to see Denver without any print paper, BUT they charge WAY too much and don't give credit when they fail to deliver. We got the snow-day paper 5 days late and NO CURRENT PAPER today when it was delivered. Really disappointing and frustrating. read more

The reporting is weak and the user experience on the website is well below par when compared to other news portals. Popups, poor website structure, unsolicited redirects, etc etc. Very difficult to get any news on the website. I have given up! Hope it gets fixed soon, I live here! read more

Poor user experience with Denver Post software. No follow-up from Denver Post Customer Service department. Unfortunately the Denver Post digital editions, including denverpost.com, are buggy and non-user friendly. If you are a paid subscriber to the Denver Post these various applications will not let you log in. The log in links don't work and you'll be kicked out to screens that ask you to log in again. I've tried myriad ways online with Google Chrome and on my iPhone. Either way the experience is unacceptable. The first problem is that the software wasn't tested properly before it was released to market. The second problem is that the Denver Post customer service department does not respond to feedback. The third problem is that the Denver Post does not care. I've emailed the Denver Post about this issue and they never get back to me. Because of this poor user experience online our household will not be renewing when the subscription is up. If you think subscribing to the Denver Post will get you easy access to the digital editions, think again. I've attached a screenshot of one of several errors I get when trying to access the Denver Post edition online. read more

The Denver Post - One of the many errors you may encounter when accessing DenverPost.com with a paid subscription. - Print Media Near Me - Denver, Colorado

I just found out in talking to a supervisor that the Denver Post has a policy of telling subscription customers that they are receiving thirty days of papers for their monthly subscription fee, but they are in reality only receiving twenty-eight days because of a daily surcharge which has been added under the table and is used to shorten the number of subscription days. It's hard to believe that anyone could do business like that in these times. read more

This newspaper subscription is a total scam. They don't deliver the newpaper, and when you call to try to rectify it, you are stuck in a call center that continually says they'll "escalate it." I eventually cancelled my subscription and asked for a refund for the 5 months we didn't receive a paper, and the call center said a refund wasn't possible. read more

Relies on deceptive advertising to gain a follower base. "Sign up for free" is the offer then below and after they still require you to pay for a subscription. From an ethical standpoint I will not support a company involved in such practices. read more

We used to get their paper because my wife wanted the coupon section and I didn't mind reading the comics. But for news? Why bother? Everyone under the age of 80 gets their news by TV or internet now. And I wouldn't even use the Denver Post website as it is, with the way they have locked it down with pay walls and ad blocking detection. There are plenty of free news websites out there which don't do that, so why waste time on The Denver Post. Then just recently I find a job posting from the Denver Post announcing that they will hire absolutely anyone, no criminal background check, no drug test, no nothing. So I guess all their employees must be methed up thugs these days, which would explain a lot of the problems described in other reviews! read more

The Denver Post - Job postings for The Denver Post confirm they will hire anyone, on the spot, no background check, no drug test, nothing. Yikes! - Print Media Near Me - Denver, Colorado

I am about to cancel. I love the digital subscription, but they now call me two or three times a week telling me I can get Sunday physical delivery for free I keep telling them I don't want it, but they just won't stop. The only solution is to cancel the digital subscription. read more

The Denver Post failed to deliver not even one paper after I had subscribed for a month. I called in to The Denver Post three times to report that the deliveries never happened, and I requested a full refund and deletion of my account. The representative I spoke with pressed me four times to reconsider after I said FOUR TIMES that I would NOT reconsider. He then told me The Denver Post could not issue a refund. I asked him to escalate this issue to a supervisor. He did and he said he would process the deletion of my account, terminate the subscription, and refund the money. How in the world can The Denver Post tell a customer they cannot process a refund for a service they did not provide?! This is nothing but simple fraud! A huge waste of my time and energy. read more

I was chased down by a sales man at the grocery store. After listening to his sales pitch, I decided to give the paper a try. I mostly wanted the Sunday paper and the 7 days a week delivery seemed quite expensive. I received my paper for the first 5 days and when it came to the weekend deliveries, no paper, and I was still on my first week. Called customer service and all they could do was offer a newspaper credit. Whats the point of a credit when I can't get the newspaper to begin with? After nearly 2 weeks of no delivery, I called to cancel. I try to stay calm during these phone calls, but after 5 minutes of repeatedly asking to cancel, I had to yell. This was ridiculous. Dont bother subscribing. You'll never get a paper you pay for. read more

Don't subscribe to the Denver post unless you want to be contacted by them for life. I canceled my subscription over 3 months ago and they have called me 3 days in a row even though I told them 2 months ago to stop calling me. read more

I went online and ordered Sunday and holiday paper delivery. I started receiving digital paper and no Sunday paper so contacted them immediately. They informed me delivery isn't available in my area. I stated that their system should have realized that and that I wanted the account cancelled and a refund. Shante, who said she is a specialist customer service supervisor, said it is their policy not to give refunds and that my account is cancelled but I will not receive a refund. Wow - you can make a mistake and then keep someone's money - what a scam. read more

I think a negative 5 would be more appropriate. Don't waste your money and time subscribing to the Denver Post. I have not received my paper 7 straight days. I have been calling the acting CEO of the Post, Bill Reynolds. His number is 303-954-5495. I encourage everyone to flood his line with complaints. They tell me they know they have a problem but it seems they are unwilling to fix it. I've never known a business to be run this poorly. Don't waste your money. read more

I been a subscriber for close to 30 years and prior to that I was subscribing to the Rocky Mountain News until the Post took them over and abolished RMN. I never was a huge fan of the Post but it's our only paper. I like getting the paper in the mornings and reading it with breakfast and coffee. They increase the price every 3 months, and the charge doesn't make sense. I received a letter in the mail today that my rate is increased by $40. I get the fact that gas prices are up, and the carriers need to get paid, but they are certainly over charging, especially now that they really don't sell advertising anymore. The daily cost is $3 a day, then Sunday's is $5, so that comes out to about to about $98 a month, give or take, but I'm paying close to $200 a month now. I noticed they are charging new subscribers $53 a month. I'm retired and living on a pension, so I have to say, they have priced me out of the market, and I have to cancel. Also, their customer services reps are useless, and all are out of the country and most speak with heavy accents. Oh, how I miss the Rocky Mountain News. if there was another local paper, I wouldn't hesitate to subscribe, but that doesn't look like it'll happen so I'll do without a daily paper and get my new from the internet as much as I can. It's not the same of having a "paper" but it's cheaper. I'm old enough to remember when a newspaper cost 10 cents and 25 cents on Sundays. Sure, the paper was filled with ads. Perhaps the Post should go back to selling ads again to help defray the cost for subscriptions. read more

The Denver Post is so bad that I can't even give it 1 star. If they had minus stars that is what it would - get a minus 10. However, I post this review I had to give it a rating. We have subscribed to the paper for years and this is the worst business decision we have ever made when we renewed our subscription this past year. We renewed it in December for delivery everyday and then promptly stopped getting the paper. It was very sporadic, one week we actually only got the paper one day for the entire week on a Tuesday. We finally started asking for a credit instead of having the paper delivered because we wouldn't get it anyway. I also finally started keeping track of when our subscription would run out and today when I called, because again we didn't get the paper, and asked for the ending date. Well, to my surprise it was less than it had been. When I ask about it I was informed that now they are charging a surcharge every day for it being delivered. You can't cancel the paper and you have no choice but to continue to pay the surcharge, which is in addition to the very high subscription rate. I could not believe that they could actually charge more after renewing and paying for the paper for a year without letting you know because we were never informed about an increase. To my knowledge once you pay for a year subscription the price stays the same. and would never have an additional charge that they get by moving the ending date up. By the way, when I ask about cancelling the paper, I was told I could cancel it, but could not get a refund. read more

Poor customer service. Extremely hard to cancel the subscription cause you can do it only by calling them, but they keep passing the phone call and I had to call multiple times before I was able to speak to someone. Absolutely useless service. Don't waste your time and especially your money. read more

Overpriced rag of fluff. Charging $249 for 6 months for a biased rag? Ordinarily wouldn't bother but my MIL is 85 and has dementia. She wants to read the paper daily. Not worth it. read more

If I could give it zero stars I would -- finally fed up and am sending the CEO a message; perhaps this will get someone to take action! Start doing what is right --- or at the very least do your job and deliver the paper on time, on the right day; and if can't do that give me my and every other person who does not get their paper their money back. In my world taking someones money for a service/product they paid for and not delivering is THEFT! read more

I had a horrible experience with The Denver Post. I've been getting electronic versions for about 8 years at a monthly cost of $11.99. Suddenly this months bill has jumped to $28.99!! They said it was due to increased cost of printing and paper etc. IT'S AN ELECTRONIC VERSION that doesn't cost more than it did before. And to raise it that much!!! I wasn't even notified although they claim I was!! HORRIBLE customer service! No discounts of any kind! Totally unacceptable! read more

I was suckered in on the promise of a 1 month subscription in exchange for 20 dollars of King Soopers gift cards. After two weeks of finding the paper scattered all over my yard during delivery and being surprised that a paper with 50 k issues in circulation was smaller than my hometown paper of 7,000 people I called to cancel. After I canceled, the Post reached out with a free one month subscription, no charge. I agreed. They then called again to see if I was happy with it and to confirm my credit card on file. Imagine my surprise to hear my "Free" subscription was going to convert to a recurring subscription instead. I immediately canceled again. This should have been the end of the transaction, but in the last week I've received between 5 and 10 phone calls, including at 7:30 am on a Saturday. Even after asking to never get a phone call again, I received a call the next day. After speaking with a call center manager, I might have finally cracked the code to get off the call list, but only time will tell. After this experience, I'm very glad I didn't give them my email address at sign up. TLDR: Crap paper, crap delivery service, obnoxious and persistent customer service reps. Avoid at all cost. read more

HORRIBLE!! I signed up and never received one paper, was charged for 2 months even though I was told it was cancelled. I got the run around with customer service and they spoke very rude to me on the phone. I am still trying to get my 2mo refunded. This is ridiculous! Not one single paper i received and was charged 60.00 and zero help!!! read more

Customer service is a joke. If you have any sort of issue, expect them to drag their feet as they continue to take their money. I tried to cancel my subscription, was on hold for 20 minutes, and didn't get a verified "yes your account is closed" until the guy made 5 different offers to me. Lower it to $5.99 a month, $3.99, just the digital for $.99. After each one I told him no more offers, just tell me my account is closed, and he completely ignored me. Completely unprofessional. read more

If I could give a zero, I would....have been harassing me daily since I stopped my online subscription. To cancel you should not have to give them a million reasons and repeatedly get called and bothered. They will never have my business again.. Terrible service. I do not recommend. read more

They are worst company ever!!! I would I have canceled by now but my mother whom has Alzheimer's depends on the daily paper. I call almost daily to complain of no delivery. I have been calling for months and it still has not resolved. It's very unfortunate! read more

I decided to try the Post Sunday delivery again, what a joke. Every Sunday, no paper. Every Sunday I called to get a paper delivered. No paper. I would call 2-3 more times, FINALLY a paper that was practically in the street. This happened 4 weeks in a row, the 4th time, no paper at all. I called to cancel, sat on hold for almost 30 minutes. When I did cancel they went ahead and charged me for the next month! Had to call AGAIN, on hold another 25 mins. They said I should see a refund in 5-7 business days. 2 weeks later, no refund. Called AGAIN, 25 minutes, some snotty 'floor supervisor' said my refund wasn't approved. SERIOUSLY. Worst...business....ever. read more

Too bad I'm forced to give them one star. The delivery problems in our area have been abysmal for weeks. Missing the Denver Post is a minimal problem because the lack of useful content, but unfortunately, they also contract for the delivery of the Wall Street Journal and the USA Today. Complaints to all of the above have resulted in no relief and I have better things to do that constantly call to complain. Time to cancel all of them and move on. Maybe losing delivery revenue from the WSJ and USA Today will encourage the Post to do their job. read more

Customer service very poor. Tried to speak to someone about the huge price increase we were getting. "supervisor" I spoke eventually (after I told her I wanted to cancel subscription) offered a small discount (still more than what we were paying). My questuion was simple: How do I get to read the paper for less money? The response was to requote me the huge price increase (about 30 %) with a generic line of costs are going up for everything. I tried an online chat and was quoted an even higher price. I did cancel the subscription. I encourage anyone to think long and hard before getting the Denver Post read more