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Nashua, NH

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The Dancers Closet

4.6 (9 reviews)
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2 days ago

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3 years ago

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7 years ago

Cute shop! First time there and their toddler selection was wonderful! The staff was very helpful! Prices were great!

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11 years ago

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8 years ago

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9 years ago

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Alec’s Shoes - Shoe exchange

Alec’s Shoes

4.0(136 reviews)
5.0 mi
•$$

Right when you walk in you are greeted! While shopping associates ask if there any sizes they can…read morehelp you find and are very quick to get back to you! They have a lot of sales and discounted items! Needed shoes in a pinch and glad I came here!

As a longtime customer of Alec's Shoes in Nashua, the experience I had today was incredibly…read moredisappointing. Over the years, I've spent thousands of dollars there and referred numerous family members and friends because I believed they stood behind the products they sold. Unfortunately, that trust is gone. I purchased a pair of Clarks on May 9th specifically for an upcoming vacation. After wearing them ONCE to dinner, I realized they were too snug and needed a wider size. I returned to the store June 9th with the original box and receipt, fully intending to exchange them for the exact same shoe in a wider width. The only issue? The soles showed the slightest amount of wear from being worn once. Despite the fact that I was requesting an exchange--not a refund--and despite what I believed was compliance with their stated return policy, I was told the shoes were no longer in "new condition" and could not be exchanged. How exactly are customers supposed to determine whether a shoe is truly comfortable and fits properly without wearing it beyond a few steps in a store? Shoes often feel different after an actual outing. Refusing to exchange a pair that was worn once for a few hours is an unreasonable policy, especially for a retailer that charges premium prices. I have never minded paying more for quality footwear and good customer service, but this experience demonstrated a complete lack of flexibility and customer appreciation. They clearly don't value their customers and don't care about anything other than making that initial sale. There are plenty of other shoe retailers offering the same quality products with much more customer-friendly return and exchange policies. After years of loyalty and thousands of dollars spent, I can no longer recommend Alec's Shoes and would caution others to carefully consider their return policy before making a purchase. If you wear the shoes even once to determine whether they actually fit comfortably, don't expect any accommodation if they don't work out. **I was so surprised by the way they handled the situation that I took photos of the exchange to share with this review**

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Alec’s Shoes - Shoe Exchange

Shoe Exchange

Alec’s Shoes - Shoe Exchange

Shoe Exchange

Alec’s Shoes

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The Dancers Closet - shoes - Updated October 2026

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