If you are planning a special event, don't use this company! I am a pretty relaxed person and have never posted a bad review in my life. I used the custom cupcake company for my wedding cake, I got 80 cupcakes and a giant cupcake, this order was lost twice before the wedding (luckily I called several weeks before the date to check all was well only to be told they had no record of my order, or the money I'd paid) even with these "hiccups" I didn't complain reassured the ladies in the shop that it was ok as it was actually the owner who I had been in communication with and it was clearly not their fault! 3 days after the wedding we returned to our reception venue to collect the cake stand in order to get our £100 deposit back (for a tacky plastic cake stand) only to be told it had been collected by the company, we were then charged £20 for collection which I hadn't asked for, I have since waited 3 weeks for my deposit back, when I finally got in touch with the owner of the shop I was spoken to in an extremely disrespectful manner, told I hadn't returned the stand for 2 weeks and that is why I was charged for collection which was untrue. The owner seems to only be interested in making as much money from customers as possible. I am sorry to the nice girls in the shop but this place is a disgrace in terms of customer service and communication, the cakes look pretty but in reality they are so sickly you wouldn't even manage one. read more