Hello! Since I am familiar with this particular company as it provides the school uniforms for my boys, I inquired to see if they would be able to do a rush other for 2 plain white T-shits with a simple Cardinal emblem on them and I couldn't be more please with their customer services and speedy delivery.. In less than 24 hours the shirts where ready for pickup which allow boys and I to have plenty of time to finish our little project for 100 days of school as well for wearing a football t-shirt to school.. this is the reason why it had to be simple and I just couldn't find it anywhere else.. Their super customer services, and quick turn around made everything possible for us!! So, we are very very pleased! Thank you so much!! read more

The Custom Company - Boys teacher after we finished with our little project. - Uniforms Near Me - Aiea, Hawaii

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This post is only pertaining to dri-fit shirts on 2 separate occasions and one of the workers in store. I was helped by the same worker both times. When entering no smile, no greeting at all. She gives customers a look like "What is it now?" First time I bought in store. I had washed the dri-fit shirts only a few times and on just one of the shirts, the seams were unraveling and there was a hole. Instead of hemming it myself, I took the shirt in, showed them and asked if I could get a new one. The worker asked me how many times I washed the shirt and if my washing machine has an agitator. I told her I had a front loader with no agitator and the shirt had been washed only three times. I was given a new dri-fit with no issues. Second occasion, I bought dri-fit shirts and they only been washed twice this time and it was already unraveling. I brought in just one shirt again and showed the worker. She had asked how many times the shirt was washed. When I told her twice, she just looked at me and said "Ohhh, uhhh ok, I guess I can give you another one." Yes, you are! The quality of the dri-fit shirts are cheap, so yes, I would like another one. Thank you! I didn't appreciate the worker making me feel like I'm not allowed to bring in the shirt if there's issues. What was I suppose to do? Just throw it away? It didn't even make it to a third wash. She also needs an attitude adjustment. You shouldn't be working in retail and with customers if you don't know how to be friendly! This company should really think about using better quality dri-fit material. It would cost more but I'm sure people would still buy it because it's cooler for kids to wear. read more

TBH, they're GREAT for school uniforms! Just a bit pricey and not too much choices. Which I do understand that it's just uniforms for school, and I guess they go based off the school themselves. So overall YES! They're great! But depending on the school you attend, your options could be limited. But THIS IS THE GO TO SPOT FOR ALL SCHOOLS WHO NEED SCHOOL SHIRTS ABD UNIFORMS! They're really quick too! read more

Terrible quality shirts. Shrink a huge amount in the wash. And fall apart after one wash. Can't return or exchange them because "they have been worn". Expensive shirts that don't even last one wash. read more

When our previous shirt vendor messed up/missed a letter on our custom print sublimation shirts we were at a loss on how to save them/get it fixed. Our vendor stopped communicating to help resolve our issue. And by chance we stopped in to the Custom Company and explained our situation and Melissa and Shannon were so so so nice and very helpful. They took our challenge on and with the help of their awesome printer who also agreed to take us on. They blended that missing letter so perfectly into the wording, you can't even tell a letter was originally missing!!! We are so very happy and so very greatful and so are our employees because now they can wear their shirts!! Can't thank you guys enough and I wish there was more stars to give!!! Definitely will recommend them to everyone and will definitely send our business their way!! Looking forward to placing our next shirt order through The Custom Company!!! Great job ladies much Mahalo!!! read more

Super fast and a perfect shipment!! Everything was neatly folded and arrived within a few days. I'm equally impressed with the quality of the clothes too. Highly recommended. read more

Not happy with the quality of the shirts. Shirts started shrinking after the first wash. School just started in August. It's the middle of September and I'm buying 4 more shirts. read more

Went into to the store in July to purchase uniforms since they are my child's school vendor. It's already mid July school starts in august and they don't have anything in stock! I've also been checking the website since June and it always said out of stock. Smh my school should change vendors. read more

I have had the honor of experiencing first hand both Shannon and Natalie's (sorry if I misspelled) AWESOME customer service!!!! I accidentally forgot to add in a pair of PE shorts before finalizing my order which caused me to have to create another order just for a pair of shorts. Luckily Shannon caught my multiple orders and was kind enough to include the single shorts into my initial order and refunded me the shipping for the shorts order!!! Spoke to Natalie on the phone who informed me of refund and she was so kind also!! Thank You so much ladies!!! Your customer service is AMAZING, such a great representation of your company!! I really APPRECIATE you both!!!! read more

Amazing Staff! Amazing service!! Went there today to buy my sons school's t-shirt/uniform and let me just say a big MAHALO to the lady who helped me (I'm soo sorry I didn't even get your name) I had initially ordered shirts online but decided to go to the shop because I procrastinated til the very last minute to get my sons uniform. And I knew that I was not going to received the order on time. When I got there the lady that was helping me with my purchase canceled my online order AND refunded me my money with no hassle. She was so patient with me and really went above and beyond to make my first time experience of doing this AH-mazing! Mahalo TCC! read more

Since I was in the area, I decided to go and stop by to get more uniforms for my daughter but didn't realize they close at 2pm which I was a couple minutes late ‍ As I was walking away, a lady opened the door and kindly asked what I was looking for and I replied "I wanted to buy more uniforms for my daughter.." and she said hold on, I can see what we have. She came back out with 2 different colors and I bought both of them. Thank you for letting me purchase even though you guys were closed. Great customer service!! read more

Was so fortunate that even during these times of COVID-19 their store was still open for business. They took precautions to keep customers safe. You just let them know what you need and they pull everything for you. Great to see as tough as it is now days that the small business still hanging in there. Great customer service read more

Do not purchase months prior to the new school year. I bought my child's school shirts back in June. But since covid-19 and schools are offering distance learning, I decided to keep my child home for the whole school year. I called the store a week ago to clarify their refund/exchange policy- as long as it is unworn and unwashed. I made my way down to the store today and was told refunds had to be within 14 days of purchase (which I was not told over the phone) with a receipt. I was okay with exchanging for bigger sizes but the worker told me to come back next year before school starts to make an exchange! I don't understand why I have to wait and why they don't accept returns/exchanges if it will be sold eventually to another student? read more

By far the worse uniform company I've purchased from. First they don't offer a lot of sizes especially close to school opening and after.(the drifit) which of course you know many kids like to wear those because of Hawaii weather. If you plan of on buying a hoodie dont do it. It is ONLY AVAILABLE IN ONE SIZE youth large that's made cheap w long arm lengths made in El Salvador for a whopping $28.00!! And whatever you do make sure you DONT ATTEMPT TO EXCHANGE anything from the store to the school or vice versa because for some apparent reason they both have the clothes in stock but at are unable to exchange money with each other right away. It's like dealing with two different companies and it's utter nonsense to go out of your way because they have company money issues. I hate to see schools deal with cheap uniform companies like this with overpriced uniforms knowing we have no choice. read more

I had good luck and found an open stall right outside. Got what I needed quickly and was in and out in less than 5 minutes.

Yesterday was the day The Custom Company was at my child's school for on site uniform sales. Needless to say with a new incoming class of 6th graders, that place was CHAOS! We had a very helpful young lady assist us at the Adult Small table. She located a hoodie for me that no one else could find while simultaneously ringing up other customers. After my main transaction, I made a smaller quick cash transaction and it was so hectic, I didn't bother about asking for a receipt (they are either emailed/texted to you). When we opened our bag, I realized I forgot to grab an item AND I had unknowingly purchased incorrect items. I went to their storefront the very next day and explained my predicament. The manager/owner (I didn't catch her name but she had really pretty pink glittery nails) was gracious in letting me exchange my items and receive my forgotten item. I'm sure after dealing with me there is now a note in the back room that says EVERYONE gets a receipt no matter how busy it is. With so many scammers out there I am grateful she was able to take a leap of faith and take my word for it. You know she won't let that go again! Thank you for the great customer service! It was truly appreciated. I will absolutely recommend them to any friends/family/business associates with custom shirts needs. Thank you! read more

I had a very pleasant experience with the custom company store! I had to order my children T-shirts for school, and my husband ended up ordering them to be shipped to our house. The manager was very helpful. Because the order hadn't shipped yet she went ahead and opened our shipping box so that I could get them while I was at the store. The workers are efficient and fast. The lines moved very quickly as well! I highly recommend the custom company if you are in need of custom T-shirts. read more

I had a fantastic experience with The Custom Company. The staff went above and beyond to be helpful and kind - especially Nathalie. I would absolutely shop here again. :) read more

I recommend coming here and buying your children's uniforms here at their store. They are very friendly and accommodating. They also have a wide selection of shirts. Thank you again for your help with my sons shirts read more

Quick in and out service. Had what I needed in the size I needed, no complaints. At the end of the strip so keep driving.

Fast, quality products, cheap prices. I placed an order for my son's uniforms on Wednesday, June 27th and received them via USPS on Friday, June 29th. Right when you hit submit to place the order, you get an order confirmation via email, then another email with a tracking number once its shipped. Very prompt, easy, and saved me time from having to line up to purchase uniforms at my son's school. Yes there's a shipping charge of $7.95 just to ship from Aiea to anywhere in Oahu, but that's the price you pay for convenience. Absolutely happy and I'd do it all over again next year. Or later in the year when the uniforms get worn out. read more

I had placed an order with Melissa, she was so professional, accommodating, and responded right away. I'm so happy with the results and definitely recommend them, a big MAHALO to Melissa and all the staff there. read more

First of all, this is my second time going to the store without getting anything that I needed. The first time that I went they had already been sold out of all available sizes that are close to what I needed for purchase and all colors. Then the young boy working told me to come back in two days to the store because they're gonna be getting a restock of colors and sizes and I could come shop then I can. I came back as the boy mentioned and they still didn't have any available colors or sizes and had not restocked. The lady at that time offered to take down my phone number and call me when sizes and colors had came in, but I told her the young boy had already done that for me. But he told me just to come in person on Wednesday which I did. No sizes or colors have been restocked and I'm upset that they have all these little kids working at the store who don't even know what they're doing or what information to be giving us. I don't understand what's the point in having this uniform company when they keeps selling out, and not making enough sizes or colors and all the ones that we need and want. Why are we meeting XL an ex ex L in adult sizes for intermediate shouldn't we be focusing more on adult small adult medium used large? It doesn't make sense to me. It seems really poor service and planning read more

TCC has been producing my daughter's school uniforms since the third grade. Their work has always been high-quality, delivery punctual and correct, and the prices reasonable. When my daughter transferred to a new school at the last minute, TCC permitted me a full refund of the uniforms I'd already ordered and had delivered, even though the uniforms were custom-made for her. The office staff was very friendly, knowledgeable, responsive and helpful. Thank you so much! read more

I'm so happy they have online ordering now! Like another Yelper, I also ordered my son's school shirts on a Wednesday night and got them in the mail on Friday. They give you an option of being notified via text which I chose and sure enough, I received notifications when it was shipped, when it was "out for delivery" and when it was delivered. It is a flat postage rate of $7.95 and I would definitely pay it again. So convenient! read more

I called during business hours and they don't answer the phone and their mailbox is full.

Our school Loves The Custom Company Ohana! We use them ALL the time. When ever we needed them they provided FAST and NEVER let us down, always there to answer our calls and emails in a timely manner. Nat, Mel and the rest of the Crew Thanks so much for all that you do, keep banging out orders that way that you all do, you all can Retire soon ;-)... Mahalo Nui Loa, ~ Waimalu ES Warriors read more

Love love love love them!!!! I have been using them to order my daughter school uniforms for years now. They are always available via phone for questions and answers and they have the fastest shipping with online orders. Extremely happy with their helpful staff and fast service! There was a small mistake in my shipping order but it was resolved I. A timely fashion that left me even more happier! I will definitely use them over and over again and will order online again throughout my daughters school years! Ordering online is super easy friendly with fast shipping. Highly recommend! Two thumbs up! Thank you to the company and staff for all the years of great service!!! read more

My husband and I purchase my son's school shirts from here. The lady that was working that day is very helpful and patient with us. Thank you Custom Company read more

Natalie was awesome, incredibly helpful and sweet. A super employee who genuinely cares about helping customers.

Used this company to design club shirts and order in bulk and they were AMAZING! Super available, knowledgeable, kind, and flexible with us during our first experience having shirts printed. Also super fast in making the shirts! read more

TCC knocked our project out of the park!!! This was our first time organizing a t-shirt order for an event and TCC went through step by step the whole process, answered a million questions and reworked our image to our liking even if it meant redoing it a million times! The customer service was amazing and beyond anyone else that we contacted to do our shirt order! Thank you TCC for working with us and making our "swag" order amazing! read more

Excellent customer service! The woman was friendly and helpful. I was able to find all the sizes for my son. I would not hesitate to return because the location was convenient, the quality of the uniforms are great, and the employees were friendly. read more

It was great doing business with The Custom Company!! Uniform samples were provided at the school so we could see actual size and color of the shirts. The Custom Company's website categorized uniform items by school which made my online ordering experience quick and easy. I ordered school uniforms for my daughter online and the shipment was delivered within a week. The uniform shirts were excellent quality products, all at an affordable price. So happy my purchase from The Custom Company! read more