I have ordered from this site for the past several years and there seems to always be an issue getting my order on time for one reason or another. This past year, 2025, I ordered shorts for my kid and here it is, 2026, and no shorts; the reason marked on my account online is backordered. I waited and checked every quarter to see if they had a status update and discovered the shorts were suddenly marked online as delivered. I asked my kid if they ever received their shorts and the school if they had received them; both told me they had not. I called Kula Threads several times and finally got someone to answer. They changed the status back to backordered and told me they would put in another request for the shorts to be ordered but they still had no idea when they'd be delivered. I'm now not able to log in to my account online and they have a notice on their website that walk-ins are not welcome. Be aware when ordering that you may encounter issues with your deliveries. Yes, I am currently pursuing my money back legally for the shorts. read more

My kids' school goes through this vendor for their uniforms. I have ordered from them a few times during the school year to avoid the back to school rush orders in the summer. They're fine. Very easy to order from their website. Very nice variety including adult jackets with the school logo. Depending if you're ordering for a contracted school, they can send your order of uniforms to your child's school, pick up from their office or pay for mailing them to your address. The downside is if the items are on back order like the drifit shirts then most likely you will need to do your own follow up. They haven't been responsive to emails but will answer phone calls! read more

Quick and easy pick up we somehow missed the ordering before school started. I was quickly able to pick up the staff were very friendly and helpful no problem at all! read more

I had ordered my son's uniforms online and they took forever to send it out. I also didn't get all of the school uniforms in my order which I had paid for which was over $100. Tried to call them but got a busy signal. Waited 15 mins before I tried calling this company again and NO Answer. How do u have a number listed on the website and not answer calls?! And I called 30 + times and still got NO Answer. So I emailed them. I'm hoping that someone has the decency to reply back bcoz how dare they not put all of the uniforms together before they ship it out. This company is just sad and why do the schools use this company if they seem shady!? read more

I have a problem getting my son's school shirts every time with this company. First, I pay for it to be mailed to my home address and then a month later they say no. You have to pick it up from school. Then 3 weeks later, after I already have the shirts, they deliver it to the school again. (I am honest and sent them back). This time around they say they will deliver to the school, I get a message saying it was mailed out last Tuesday. I call the school to see if it's to home room or the front office that I will pick it up - they say they won't deliver. So! I then call the company to see what their policy is. He wants my order number and I start to dig around looking for it and say cant you look it up? The man says he can't look up my order if it's a common name? WTF is a common name out here? They have my address, my name, my sons name, my sons school and his home room number on file, of a class of 5. I doubt everyone will all have the same of all this information. Get your act together. If we were not HAVING to work with you and give you our money I would not go here. read more

Horrible customer service. My original order for my child's school t-shirt was made in May of 2022. As of today, July 25, 2023, I still have not received my purchase. They did not respond to any of my emails. My husband finally drove to their store and got attitude from the worker. They finally agreed to mail the shirt via fedex. I got a confirm email with a shipping number. When I checked on the shipping status, it hasn't been shipped. I wish my daughter's school would use a different vendor. Kula Threads needs to get their act together. If I could give 0 stars I would. read more

TERRIBLE SERVICE!!!!!!! Three months later and still not received the shirts nor has anyone returned my emails. The two phone numbers listed on their website or bunk. TOTAL SCAM!!!!!!! read more

Kula Threads how do you get the bid to create the shirts for 65+ schools despite terrible performance & reviews? I ordered my son's pack of shirts online in September. A month & one day later I still have not received his shirts. I attempted to call numerous times & never was able to reach someone. Finally today I get ahold of a gal with a positive upbeat voice. She said that they didn't send my shirts because they were out of the blue shirts. I guess it isn't in their company policy to inform the customer that their crap is on backorder nor do they offer substitutions or discounts for failing to meet their end of the purchase agreement. Kula Threads will send me my other colored shirts & I'll just have to wait for my blue ones. When I asked for an estimation on when the blue shirts would be ready she could not give me any measurable date. Next month? Next year? Nothing. All I got was a "sorry, we service 65+ schools...." I just want to buy a dang shirt! I don't even care how much it is, but unfortunately O can only buy them from this company thanks to some agreement with the DOE. How odd that we can't take our business elsewhere & we can only buy school shirts from this company. It makes you wonder who they know in the DOE that is pulling strings to allow this joke to continue. I seriously want this local company to prosper & succeed so please get your act together, hire more employees, get more machines, etc & kick your production into high gear. read more

If there is anywhere I would want to print shirts this place is one of them. They are known for doing a lot of shirts and printing for schools mostly elementary and middle school. You can go to this place for custom printing and designs as well. Sometimes I print shirts here and they keep the screen for you. The minimum to order is not that bad. I think it is around 36 pieces minimum. The staff and customer service is good. They were really helpful when I talked to them. The prices are pretty decent too compared to other t-shirt printing places. The place is somewhat kinda hard to find if you are unfamiliar with Kalihi but it's right next to the prison. Yelp 365 Challenge #125/365 read more

I decided to walk in to pick up the uniforms. I didn't mind waiting in line at all, but I didn't appreciate the sass I got when I got to the front of the line. I understand that other people before me were very impatient and were very short with the staff, but you need to work on your customer service because I didn't say a word, yet I got more sass than everyone else. This would've been a 4- star rating, but it is what it is. read more

This company have been giving my mom such a horrible experience the past couple years it's stupid !! like my brother is on the bigger side and i understand that in elementary it's hard to get his size so they make it a "special order" because of the size but my brother has waited for his uniforms and literally wait until the end of the school you to the point that we gave up and asked for a refund EVERY YEAR since 2020!!!! Now this year my brother is starting middle school my mom orders his uniforms in 2xl and we go to his school for registration and uniform pick up and when we got his uniforms it says on the order paper stating that we did order his correct size so we gave them the benefit of a doubt that they got the right size we were just excited that he finally got his uniforms in time before school starts.. But today a day before his first day of school while getting his supplies ready we were getting his clothes ready JUST TO FIND OUTTT that they gave us a FUCKN large ! HOW TF DO YOU MESS UP ON THAT!! From a 2 XL with a large... Bruh so we called them they continued to say that it is a "popular size" but kept saying we're looking for it...How tf do you not have that size if it's a popular size and we didn't get our correct shirt size so obviously our fuckn right order is in your fuckn place somewhere.... And then the guy that was talking to us his names John i believe he said, he told us that he encouraged the families to look at the sizes in their order we weren't instructed to look at the shirt sizes at that moment but we thought we didn't fuckn have to cause y'all been doing this for years how tf you mess up on a fuckn order. So bad customer service and they made it seem like it was our fault that we didn't get the right size!! Un fuckn real bruh. But the only thing they got right is the PE uniform LMAOOO. Schools gotta find another company cause this ain't the first time this stupid company fucked up !! read more

I ordered something in June kept getting emails for months saying it was on the way, problem with printer, it's being shipped, need to order more product to complete my order. Back and forth excuse after excuse so finally I disputed my charge with my back who investigated. Isn't it strange that after almost 6 months only after I get my bank involved I get an email saying, "Your order is being shipped to you." REALLY!?!? Completely shady... read more

I purchased uniforms about a month ago for my son who just started Kindergarten. I opted to use the website to order, as I heard it is more efficient, and I am not comfortable sending cash/check payments with my 5 year old. On the bright side, they show what the uniforms look like online, and they even had a deal, which i think was 5 uniforms for $36? It's usually $8 for one. Don't quote me on that. The uniforms were shipped to his classroom about a week or two after I purchased them. The sizes were a little misleading, as my son is a true to size 5 year old. The XS description said it's for 2-4 and S said 6-8. I was stuck on which one I should get... Should I have gotten a size that may be too small and look like a crop top, or too big and look like he's wearing a dress?! So anyway, I ended up getting him 3 extra small and @ size small. And it turns out he fits the extra small just right. LOL. So I guess we are going to save the other smalls for next year. Another reason for my "A-OK" review is because I kept trying to call them but they NEVER answer, not even once over the week that I was trying to call. Why even post a phone number? :( In conclusion, I would think it would be more convenient to sell the uniforms at the school campus, that way the parents can compare sizes, return/exchange or have their kids try it on. read more

Very disappointed in our dealings with them, although when we went to their shop the first time they did spend some quality time with us. Since then, however (and it's been a couple months already!) it's like they couldn't care less about working with my company. Their "artist" was out of town and hasn't been able to create our design or assemble a quote for our order. I emailed *and* called to remind Norm (the owner) that we're still out here (waiting) but his response was akin to an "F you" - intimating that I was being impatient waiting for his god-like artist. C'mon bro, it ain't rocket science, it's a tee shirt shop. I have brought my business to another company who does great work AND is a super nice person. Get the hint Norm, you need to treat your (potential) customers with decency and timeliness. read more

I'm not exactly sure why my daughter's school use this vendor for their school uniforms. No one answers when you call their office/warehouse. Uniforms don't get in on time and they take awhile to get it in. Last year, my daughter's uniforms looked a little faded and the threads were already coming off. read more

-5 stars I call all day yesterday no one pick up.. my wife bought uniform from the school that Kula printed. She bought adult small. They shuck to a extra small. I want return them and get a bigger size.. But no one answer phone call. BAD COMMUNICATION AND SERVICE. read more

Emailed them three times about my order and no response. Worse customer service, sending email to DOE to file a complaint. I'm sure the State can find a better vendor to print school shirts. Thanks read more

Kula threads is a joke of a company. I ordered my kids uniforms ahead of time. I put 2 separate orders forms and 2 separate checks in 1 envelope and sent it in. A few days later I got an email stating they only had my sons order. I called and a girl answered and I explained to her the situation and she said she didn't receive any payment for my daughters order. I told her maybe she should talk to the person who opened the mail and she said she opened it and she only had my sons. I was going crazy because I knew I sent both forms in with payment but this chick is saying no. A week later I get an e mail stating that they gat my payment and order form for my daughter, I was relieved. But the day the uniforms came in we didn't get the hoodie that I ordered. I tried calling and left multiple e mails but got no response. Finally I went there and demanded an explanation. Don't need one, the entire warehouse was a disorganized mess and the office was a complete disaster. I asked for the hoodie and the guy "Reed" said that the hoodies are discontinued. WTF!!! I asked him how come they didn't let anyone know of this and he gave some BS excuse. REED this not my first rodeo, I know when someone is bullshitting and don't know what the hell he talking about. My advise to all parents who had to go through this nightmare, call the district office and make a complaint, state that we will not buy uniforms until they find another distributor ASAP because no one should go through what I went through. They quick for cash my check I gave them but the slow for service hard working people like myself. If I could I would give this joke of a company a negative 4 Star. read more

Kula Threads - Screen Printing/T-Shirt Printing Near Me - Honolulu, Hawaii

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This review is in regards to Kula Threads by New Creations, per their website. My wife ordered my son's shirts 1 month prior to school starting. For various reasons, she had to switch the order to have it shipped to our home and paid an extra $15. She followed up to verify when we would receive the order over the phone and, after reviewing our order, she was told we would receive them the week prior to school starting. The shirts didn't arrive as promised and my wife made numerous attempts to call them, but the line was either busy, not answered, or the voicemail was not accepting messages. She contacted our school administration and they said they would contact them. Since we didn't receive the shirts, we had to borrow from the school. She emailed Kula Threads' customer service on Tuesday 8/7. Today, my son received his shirts in school and we still haven't had a response from their customer service nor an apology for the delay. BAD SERVICE AND BAD COMMUNICATION read more

I hate it when you have to go to one place for school uniforms!!!!! I had this as a kid growing up and now I got a little one - I hate this - EACH school says that they have to have a uniform - WELLL make the dumb shirts and sell them or give them to the kids as part of their school fees or services like books - NOT like here is the business that we work with. By the way- I JUST HATE IT that that is the way the school world works. Service though is acceptable- they do try to sell you what most families need as a starter set and tell you you can come back when you need more or it gets ruined. Not a fan - if you want us to support the school then here is a better fundraiser than a store like this. read more

The best on the island for screen printing! Norm has it down to a science! Did a few orders with them and was amazed with all of them! read more

I don't know why my daughter's school chose this company to supply their uniforms. It's their first year doing so and I hope they don't use this company again. It's now end of August and parents and school staff all pre-ordered uniforms in June... still nothing delivered no contact no email from this compañy. And why does their help say new creation instead of third KULA THREADS. Obviously this company doesn't deserve any stars. No answer in phone calls no emails nothing.. I feel that I've wasted my money and reading previous reviews scares me about what product they will bring to the school eventually. Hopefully it won't be Christmas by then! read more

Terrible Service!!!!!!!!! Kula Threads/ New Creation At the end of the school year we ordered school uniforms for next school year, and it was a total mess with the sizes. They say a certain size suppose to fit certain age. My wife even called them to make sure. That was the FIRST thing that was wrong. I think the manager should take responsibility of giving my kids the correct size school uniform. Who is the manager? Who is the owner? Who works there? Now we have small uniforms that doesn't fit them. Money wasted. SECOND, my wife made another order of bigger size uniforms way in advance so we can make sure my kids get there uniforms. She even paid an extra delivery charge to ship it to our home instead of the school. We're suppose to get it 2 weeks before school starts. So my wife called! They said they just finished printing the shirts and it was being delivered to the post office that night. No call or email saying there was a delay. It's professional sense to let us know why it wasn't ready.?!?!?!?!? So we waited, and waited. It's been 6 days and nothing yet.! Now school is starting and our kids has no uniform yet!!!!!!!!!!!!!!! Sometimes making things right is way better than being right. read more

such bad customer service, gotta teach these guys not to be rude to kids!! you shouldn't talk to them like they beneath you. sorry bryan at kula threads they pay for your salary!! read more

If I could give no stars I would. Received a letter from my sons school saying I can pick up the uniform from 9-5 on the meet and greet day in the library I get there 9:30 nobody is in the library I ask where are the uniforms the lady tells me in P1 I walk there and the man tells me it's in the office I walk to the office the lady tells me they didn't come yet. I call the school at 12 pm asking if the uniforms came yet she said they will be selling at 2pm. 2pm I'm in the car I figure I should call before I go they tell me between 2 and 2:30 such a waste of time because the meet and greet is from 4-5:30 might as well start at 4 . Bad customer service next year I will pay to have it shipped straight to my house less hassle. read more

I have been working with Norm and New Creation for about 10 years. He has been printing shirts for my students for Science Fair, Team Lokahi and now Team Hanohano. I give him my art work and within days the print is ready for color. We go over the color scheme together and he has a knack for putting colors together to make any design look good. He supports education and since we are in the area a community supporter. I have yet to find another company that gives prices as low as New Creation. Thank you for all that you do for our school, community, and students. read more

They are HORRIBLE!!!! They charge me for shipping when I spent a lot of money but they offered my sister in-law free shipping when she lives down the road from me and she only spent the minim. Also it took 6 weeks for my shirts to come in and it's the day before school starts. Worst customer service!! You should use my money to invest in better staffing or RETIRE!!! read more

I am going to start my review with a con but please finish through to the end. Kula Threads was not a reliable business for me. I ordered my son's shirt on the first day possible. It was never fulfilled. I could not get through the phone lines, email, or even with the school to find out how to get these shirts for my son. After reading the reviews on yelp, I got the idea to dispute my original order with my credit card company and resubmit the order. That same day, I got a hold of Kim at the company. She was very pleasant and super helpful. My son got his shirts less than 48 hours later... well almost all of them. I dreaded having to call back. Luckily (after 19 tries) I got back through the line. It was Kim who answered. She immediately sent the last shirt out. I got the email within seconds of ending the call. If there was a survey, I would say please hire an administrative assistant... just to help with the phones and email because the website is awesome. Just by the amount of schools serviced, you can tell there is a high demand for their company. And Kim needs a raise and promotion for helping me out. Her customer service was amazing!!! read more

So, let me start by saying I am a fan of school uniforms. The way my kid's school did it last year was great, selling the uniforms at the school itself. Not sure why they changed that up. The new process of going through Kula Threads (New Creations) has been frustrating, to say the least. We were told by the school that we could go to the store directly to pick up uniforms and that did not turn out to be the case. Presentation of the location itself was not impressive, essentially being run out of what looked to be an oversized garage. The second order I put in for my daughter I hadn't received by two weeks after ordering. So, I contacted the store directly. I will say this.... Kim was amazing. She was super friendly and told me she would call me right back once she tracked down information for my order. Hopefully it gets delivered to the school this week as promised. If so, I give Kim five stars. Unfortunately, the store overall is not the best. They need to work on improving their delivery/availability processes. read more

second year in a row I have ordered shirts for my sons school uniform on line from these people who run Kula Threads - and have not received them the day before school starts. Last year they never came and I had to go buy a whole new set at Chiefess the first day of school - and NEVER got my money back for the on-line order, or any response to my complaints. This year it looks like a repeat of the same poor business these people run. Unresponsive phone calls, one number rings twenty times before it goes dead, the other number has no voice mail set up. Terrible company!!!I I will never fall for the on-line order situation with them again!!!!! read more

I'm not happy at all with my service with them. I had placed an on line order on August 18 and waited for a month to only receive a partial of my order. After receiving my order, I have called and emailed numerous times and left messages for someone to give me a call but I haven't heard from anyone. I attempted to call again a week after amd finally got a live person on the phone. I spoke with Justine who is the manager and explained my situation. I mentioned how I only received partial of my order and that the receipt had it down that I received the full order, how I left several messages and emailed them but haven't gotten a response. Justine didn't even apologize for the inconvenience and the non response. She just mentioned that I should receive the rest of the order in in 10 business days and she will make sure It's on top of her list to get processed. 10 business days came and still no shirts. I gave it another 5 to 10 MORE business days and STILL no shirts. I finally decided to call them on 10/15/14 and spoke with Norm the Owner and explained my situation. He said he would have Justine give me a call in about 5 to 10 minutes after she returned from her break. I gave him my cell number and waited for her call but received no call. I called back the next day (10/16/14) today and explained to Norm that I didn't get a call back and all he said was "oh, she didn't give you a call back?" "ok, let me get her on the Phone" Very Rudely, Justine came on the line and said that the school will be getting the shirts today and as far as you getting them today, that is out of their hands. It will be the school who will distribute the shirts. I said ok. Thanks and then I hung up and decided that this place needs a review. I would try to avoid ordering from this place as much as possible. If you do, please be reminded to place your order way ahead of time. I had no choice but I had to order shirts from here because apparently my son's school goes through them. Also, note that I was told that I would get my order faster ordering online versus ordering through the school. read more