Uniform shopping for your kids a few weeks before the start of school is usually the last place tired and frazzled parents want to be. I am generally an online buyer of things but buying school uniforms are something you really need to do in person for obvious reasons. You want to make sure your investment lasts more than a year because you don't want to return the next year! Shirley had a good number of staff the days we went. Good thing, as school was starting in a few weeks. The staff was quite helpful, running back and forth getting items for us from the shelves and putting back the ones that didn't fit well. Lines weren't too long despite the volume - staff was busy ringing up the in person sales while also filling online orders. The employees appeared to be in high school or just graduated from high school? Not sure, but what I am sure about is they've got their customer service skills refined and polished already thanks to Shirley who runs a tight ship. See you again when the kid goes to high school! read more

On yelp it says open. I went there and it's closed for inventory . You can't call local number or the 1800 number. Dennis online account got updates and it says temporarily closed. Called customer service and email no response nothing. Paid and waited for my order. Nothing came. I heard the Dennis mainland headquarters is in financial distress. Gotta let customers know. read more

DENNIS Uniform - Honolulu - Closed. Is this for good? - Uniforms Near Me - Honolulu, Hawaii

I had no idea there was a Dennis Uniform store here on Oahu! After getting a bunch of hand me downs for both my sons' Maryknoll uniforms, I decided to return a couple of pants to use toward their school supplies. The Dennis rep on the phone was extremely pleasant and helpful. He mentioned it would be best to return the items to the store rather than ship it due to the hefty shipping charges from Hawaii. So here I am! You wouldn't think I'd be giving 5 stars for my experience. The shopping center is in a dense area on Nimitz Hwy, the store itself was tricky to find, and the line for all transactions wrapped around the store (all of their registers were broken except for ONE). The wait time was 25 minutes. I had my 4-year old son in tow and thought to myself, "This is gonna be fun." So why the 5 stars? It's all in the CUSTOMER SERVICE. As I walked in, immediately a sales attendant apologized and informed me that only one register is working. Navigating deeper into the store at the end of the line, a second sales attendant smiled and also apologized with a friendly, "We're so sorry, but we'll be with you shortly." Then the best service came from the Store Manager, Shirly. Seeing my son waiting patiently in line with his iPad, Shirly asked me, "Would your son like a bag of chips? Is that okay with you, Mom?" I was floored. What a generous and completely unexpected offer! My son's eyes lit up and he happily munched on his Lays chips as the line got shorter and shorter. What a great way to pass the time and turn lemons into lemonade! The return process was flawlessly easy. I brought the receipt, so I didn't need to provide my credit card. The account was automatically credited! Thank you to Shirly and the wonderful staff for such a positive experience despite the unfortunate setback. I will gladly let all my fellow Yelpers know about this true gem in the heart of Honolulu. read more

I had a hard time with my online order. Shirley the manager was so helpful. She made sure that my order was taken care off. She went far and beyond to help me out and all the customers in the store. Great Hospitality , awesome customer service, store is clean and basically I am so satisfied with the help they given. Shirley is the main go to for help . - Nathan was great ! He helped me with my orders and I honestly feel that he is knowledgeable in what he was doing. Overall! I am happy with their customer service and I will continue going back to Dennis Uniform until my Child graduates . read more

Auntie Shirly and her team helped my son, Caden-Kai to find the right size uniforms he needs! She is super kind and helpful!!! I will def come back for all of his uniforms!!! Thank you, Auntie Shirly! -Maria Rosal read more

Service is good. Havd to come on the days that they are open so pay attention as I went there and store was closed. So i went for another day but when I was there i was the only one in the store so associates were attentive to my needs. I was looking for my two kids' uniform and the selection of sizes can be tough. Looked for small adult but i think they ran out. I settked for medium for now. Otherwise you have to order online and they charge for shipping to Hawaii. Although there is return policy of i believe she said 90 days as long as the tags are still on. There is no other stores in this island so cant help but to buy from this store. I think they have sale in the month of April. I hope they give flyers to schools to remind the parents. read more

DENNIS Uniform - Honolulu - Store Hours - Uniforms Near Me - Honolulu, Hawaii

I went randomly to get new a new dress shirt for my son. Usually I try to plan these things out better, but I was there so I thought I'd grab him a new one. Shirley and the two young men that were working were really great helping me. My son had an old shirt that we bought before they moved locations. I could recall the size. They were great sports in helping me determine his size, giving me their sizes lol. They even checked my previous purchases made.. finding out that I haven't really bought a dress shirt in a while for my son . The size we determined wasn't available in store but I was able to place my order online in the store. I had my younger daughter with me and Shirley was the best conversing with her and keeping her occupied while I tried to figure out my boys size. I appreciate the help and the kindness & patience shown to me and daughter. read more

Customer service is excellent. Very helpful and attentive staff. There was a lot of staff working to assist customers needs.

I needed to buy new school uniforms and decided to visit the store to make sure I get the right sizes. Shirly and her staff were on it! Super helpful and guided me what I needed to buy. Although they were out on the actual school uniforms to make sure my children got fit for the right sizes, the staff provided us with clothes from another school that would fit the same. I wasn't aware that there was an online sale, but Shirly gave me the scoops which ultimately got me saving over $100. Totally would recommend visiting the store for the friendly and knowledgeable staff if unsure what to purchase online. read more

Really appreciate the people at the Honolulu store. The boys were so helpful & knowledgable about what we needed and even helped make an order for what was out of stock. Even though we're still waiting for some items ( we ordered about 6 wks ago) Shirley was really great on following up. Next time I'll just have to order in May so I can have everything before school starts, lol. read more

Aunty Shirley was so helpful when it came to selecting uniforms for my nephew. She gave sound advice to help us get the best value and save. Thank you again Aunty! read more

I needed a black pants for my daughter's band uniform. This place was great! The employees were wonderful and so friendly! I must have looked so lost when I was browsing because Shirley came over and asked if she could assist. She was extremely helpful and personable. She could not find the right size in the color I needed but directed me to the counter to have them order it for me. And the best part is it will be shipped directly to my house! How convenient! Thank you Shirley and Dennis Uniform for your excellent service! read more

Timeline: Ordered uniforms for two children for the same school on June 30th. Began calling for follow up on the order July 13th. Each time I called the store, the manager, Shirley made me call back several times in the same day, because she said that they were too busy and to call back. Since July 13th I've called back every time they told me to call, to find out if my shipment has arrived. I've called almost once a week from July 13th - August 18th. My children started school on August 2nd. Shirley was unprofessional, after sharing with her our urgency to resolve this matter and provide her with only facts of our efforts and timeline, no critisim or emotions were shared. She interrupts me and tells me she doesn't have time for me to vent and attack her. At no time did I attack her with words. I stayed on my path and only stated the facts with her our of timeline history of efforts. She also tells me that she has bo control on this, and that no other parent from the school complained. My response was... Yes! You have control with the type of customer service that you're willing provide, and the other parents experience has nothing to do with mine. Her mentioning that still doesn't resolve my order situation, and I didn't understand how that was relevant to me. at this point I realized that she could not perform her job as manager and respond to one's order issues under pressure, and she didn't provide the customer service to someone that waited/still waiting for their order since June 30th. The experience with her was disappointing from a customer point of view. the other workers there were much more helpful and patient and provided sincere customer service. It was Rylen that took the time to resolve our order. Shirley - please reconsider your manager position and perhaps take a few more classes to better your customer service. Follow up... In addition to resolving our order being delayed by 2 months, which was already paid for. Shirley suggested that we purchase an additional polos on the size we need and take it to get embroidered or we can purchase an additional polos they have in stock. She couldn't provide us a tracking number, she couldn't provide us the current location of our order. We were unable to access that information via our email order confirmation. On our end it only shows that we received partial of our order. I sent my mom (grandmother) who was available to go to the store and pick up any shirts that they had available. It's sad to say that Shirley went out of her way to make my mom feel uncomfortable, who is kupuna and only there to pick up. Please Shirley, you're behavior and response was observed by a few other parents whom also attend the same school. We encourage you to please approach customers with a service attitude, and be willing to do the work to resolve orders that have been delayed for over 2 months. Thankfully the other employees are capable, willing and sincere in their service approach and conduct themselves professionally. read more

Shirley and her team are so helpful and accommodating! We were having an issue with an online order and Shirley was able to rush it for us! She's also so sweet to our kids whenever we come in. Love shopping for our kids uniforms here! read more

Extremely frustrated at the uniform process and the business model as a whole. This year, we went in to purchase uniforms for our daughter and the local store was completely wiped out. We found one blouse tucked away in the back of a rack that fit our daughter. We were told that we could order more so we did. After a few weeks of waiting, the ordered blouses came in. To our dismay, the shirts were a completely different size. They were both tagged the same (G4), but the cut was completely different. I noticed on the tag that the style numbers were different. So... I went back to the store to see if we could do an exchange. The staff was less than helpful and basically told us "oh well. You have to call the customer service." I called as instructed, and after waiting on hold for two hours, was told the exact same thing by customer service... "oh well, that's just how it is since we have multiple vendors. You can try and return it and we can send new ones in 8 weeks but there is no guarantee that it will be the correct size." When I asked if I could order based on the style number to ensure the correct size, I was told that their computer system does not allow them to look things up that way... Customer service suggested calling the school and asking for a uniform exemption... How ass backwards is that?!?! Instead of trying to fix a problem that they created, they want to just say oh well and pass it on. How as a company, can you not be able to tell where your items are coming from based on the tags? That seems like a pretty basic inventory search function. Because no one at this company can seem to figure out a solution, our daughter now has ONE uniform for the entire year.... Absolutely ridiculous. Suggested fixes to this company's issues.... 1) Ensure that the local store fronts have available every single size on the rack so kids can try on to see what fits... and at least that way they know what size to order! 2) Have a sizing standard! It should not matter who sews the garment.. if you as a company tell the manufacturer that a small is 10"x12", then a small should be 10"x12" regardless of who makes it! read more

DENNIS Uniform - Honolulu - The shirt we bought that fits... - Uniforms Near Me - Honolulu, Hawaii

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The customer service here is GREAT! I've been shopping here for several years now, and the quality of customer service never ceases to amaze me. The store was honestly a bit busy, but the workers were still so attentive and answered my questions. They helped me in finding the correct sizes and ensuring that I needed everything for the new school year. Shirly and her team really show that they care for the customer experience and make them their top priority. They constantly check in and are extremely friendly. Nate and this one young woman, I think Abby, were especially helpful! Abby was willing to even heatpress the logo on since they only had a blank for the item I needed. Nate was great at the register and ordered all of the items I needed. Thank you Dennis Uniform team for the continuous amazing service! read more

Had a pleasant experience today. Gabby was extremely helpful. Manager gave me a card if I need to get in touch to track orders.

My parents and I have been shopping at Dennis Uniforms since around 2018-2019, and they've never let us down with their service. Specifically Aunty Shirly. We don't always see her everytime we go, but when we do she's usually the only one working the shift. She is very warm, welcoming, understanding, and helpful when it comes to her customers. Aside from that, their uniforms are very easy to navigate and the shipping feature is very convenient. read more

Loved how easy the process was of getting my daughters uniform. Everybody was super helpful and went above and beyond.

Shirley was absolutely amazing! My husband and I came in just to see the uniforms for our son and she was so attentive and explained everything to us. She was busy with the shipment that came in, but still took the time to answer all 100 of our questions! She's absolutely amazing and even gave us tips on when to come back to buy before the next school year! read more

super helpful, so glad we decided to go in and try on and not just order online! Shirly clearly knows the business and was great. I also work for a private school on island and she was knowledgeable about our account as well as for my personal purchases read more

I love the customer service at this store. Staff are all super helpful and welcoming. Went in 3x to exchange uniform sizes and staff were always welcoming and helpful. Thanks Dennis uniform for all you folks do!! read more

Professional, helpful, courteous staff. Stocked with various sizes, but staff are readily available to assist with ordering online if they don't carry the size you need. Prices are reasonable for the quality of the uniforms. It is no wonder they are the vendor of choice to service numerous private schools across Oahu. Two thumbs up! read more

I have always experienced Excellent customer service at Dennis Uniform! Thank you to Shirley and her team of wonderful employees. They're always willing to help with enthusiasm and very respectful is a plus. My son is a student at Saint Louis School and they always have the required uniform my son needs every time I go - from shorts to shirts, regular to formal uniform, ties and belt, and formal socks for middle schooler - it's a one stop shop for me and saves me a lot of time. Aloha read more

I went to the shop to pick up a uniform jacket and the power was out except Dennis. Unfortunately, the credit card machine was out. Luckily, Shirley and Ann realized how essential the jacket was especially coming all the way from the windward side. She allowed me take the jacket, took a photo of my DL, and told me to come by when the machine is running. The absolute kindness and trust is way beyond my expectation. I applaud you two. Thank you! read more

Went in there to get my son more uniform for school and the had excellent customer service as soon as I walked in. They where very helpful and guiding me to where I needed to go. I would have to say all around experience from start to finish was very good. read more

Thank you Dennis Uniform for your awesome customer service. I usually order uniforms online without my daughter trying them on, but figured I'd take her to the store so she has a better fit of her uniform. Thank goodness we did because I would've probably got her a bigger size that she would not be comfortable with. The employees were super helpful and so attentive. They helped us find everything we needed. Though some of the sizes weren't available, it was nice to know that they would do free shipping sent to our house so we didn't need to come back. Parking is limited here as it is shared with so many other business tenants. I must say though, when doing a pick up of order, it is nice as they come out to your car. read more

We are new to the private school system and didn't really have a solid grasp on what we needed for our daughter's first year. The team at Dennis was able to pull up all the rules for mandatory and optional wear. Our trip took significantly less time than it would have if we'd guessed our way through it. They were able to suggest initial sizes and then pulled the correct size off of the rack for us. A very personalized shopping experience! Q read more

I walked into the store on 8/19/23 hoping to resolve an order placed on June 30, 2023 which remained unfulfilled and undelivered. I was hesitant and anxious as I had made several phone calls about order status and projected delivery dates without answers. During a recent phone query I was told by the store manager named Shirley that she was overwhelmed and couldn't deal with my phone query . She told me "there were more important things going on in the world like the Lahaina wildfire and tracking the delivery of uniforms ordered on June 30 did not rise to the top of her list." She recommended I repurchase the uniforms and take the size they had in stock to a tailor and have them altered to the size I had originally ordered. Shirley advised me the tailor that Dennis Uniforms uses would charge a fee for the alteration service. There were several intervening communications that occurred prior to my walking in the store on 8/19/23 but I had attempted too many phone calls and written too many emails to regarding the unfulfilled order therefore I decided to visit the store to resolve the outstanding s uniform order in person. As I waited in line at the counter I noted I was surrounded by several customers and four staff members were at the counter. I approached the counter with my purchase receipt in hand and gave it to a staff member named Ryland. Ryland listened to my concern then presented my receipt to Shirley. In a loud voice she asked Ryland "is that the (blank, blank) order? Look I can't deal with that right now." Shirley, admonished her clerk for bothering her. Shirley's response and voice volume could be heard by everyone in the store. The receipt I provided clearly stated I had paid for the uniforms and confirmed the items ordered and the 6/30/23 order date. My worth as a customer (who is also a senior citizen) was clearly devalued, I was humiliated and made to feel that I was the negative person in this situation. I visited the store trying to resolve an ongoing issue about an order that had not been fulfilled after numerous attempts and weeks had passed. Nevertheless I maintained a positive demeanor as I shared my concerns and did my best to keep myself above the embarrassing situation Shirley was unfolding in a store filled with customers. I appreciated Ryland who was calm and professional and making every attempt to quietly address my concern. As a retired HR professional I was disappointed with Dennis Uniforms staff member Shirley who accused me of verbally "attacking" her. I did not appreciate her reprimanding me to raise my awareness of more important things going on in the world like the war in Ukraine and Lāhaina wildfires verses an unfulfilled uniform order. It was a disappointing to experience. Shirley was demeaning and void of kindness and respect and expanded her previous phone rants to me as I stood there in person and in a very public forum. My efforts on 8/19/23 were to gain clarification and understanding of an order made on 6/30/23 remained undelivered and unfulfilled as of 8/19/23. Shirley's confrontational customer service approach made it impossible to work towards a calm, respectful and professional resolution. Absolutely impossible. Oh, don't bother calling or emailing the customer service department .... It's a voice recording that states they are not available as a result of numerous calls and lack of staffing. I've left voice mail messages since mid/late July and email messages that haven't been responded to. Going into the Honolulu store I was hopeful. But it was not to be. read more

I really prefer going to the store instead of shopping online. The customer service is outstanding, and they have a wide selection to choose from. I highly recommend to stop by read more

Not sure who this Dennis guy is but he sure knows how to party. Catholic school skirts were too long for my gf but not long enough for my daughter. Could not find a catholic school burka for her, but Shirly and Abby helped me anyway. Fantastic customer service! read more

I've been coming here for years. The team is reliable and the product is great quality. I have many relatives who reguarly purchase for their kids, too and let's face it - with kids, we usually end up coming in a more than once a year because they grow do darn fast. I'd give them 5 stars but I'm a pragmatist and don't think perfection is attainable. So, 4 stars is pretty much the highest I ever give. I couldn't help but notice the 1 star review below that another Yelper mentioned. I'm inclined to agree that the review is petty. Worse, it's unhelpful as it's almost entirely an emotional rant free of actual details. Also, ONE YEAR LATER?!?! Most people can't remember what they had for lunch yesterday and we're supposed to rely on an emotional retelling from 1 year ago? No thanks. When people are petty/obsessed enough to stew on things that long, details get muddled and exagerated. Upon review of the person's profile this is not the first time they have waited a ridiculously long time before posting a review. I feel like this person has an ulterior motive. ANYWAY, I got away from the point of my review. I really appreciate all the staff and that have helped me and my little ones over the years. It's always hectic and it's nice to get through the process with true aloha and lokahi. read more

Very friendly and helpful staff! Lots of inventory...If they don't have what you need, they can order it very quickly. read more

I'm the kind of person that doesn't go on yelp to address any problems, concerns, or satisfaction of any business. But I'd like to express my gratitude to a worker named Shirly. She was at the back of the store and saw that I was getting frustrated with buying my son's uniform. She went above and beyond to help with the dress shorts and formal wear. I never had a chance to say Mahalo for your professionalism, kindness, and aloha. read more

I've shopped here a couple of times and have always had a great experience. The staff is very friendly and eager to assist. If they do not have an item in stock, they will have it shipped directly to your house, no extra charge. If only all retailers offered this service! read more

Early 90s, I remember growing up, and as down as I would get because summer was coming to an end, I always looked forward to back-to-school shopping with my mom. Carefully calculating my set budget, the best way to get the most versatility the new pieces would add to my existing closet and planning out my outfits for the first week of the new school year. *first impressions, so weird what we used to place importance on when we were young* Fast-forward... being a mom myself, I dread back-to-school shopping for my kiddos!! Probably because my kids wear uniforms to school and their uniforms are expensive... I tend to procrastinate (they have already been in school for a month). With that said, I came to Dennis on 9.7.2019 around 1:45pm, a lovely and friendly cashier named Haley greeted me and asked if she could offer me some assistance with what I was looking for. I'm sure she also noted the young kiddos I had with me. She quickly found the items I was looking for, helped with sizing my growing beanstalk of an offspring and she offered to have some items that weren't in stock shipped directly to me. Fantastic! Overall, Haley really made the experience quick, easy, and almost effortless... so much that it warranted a 5-star review on yelp! Mahalo Haley! Can't wait until the items come in for my daughter! Mahalo, Dennis Uniforms! Please know that Haley is an amazing individual to have representing you in Hawaii. read more

Recommend stopping in the store if it's your first time ordering uniforms for a good fit. Store was busy, but it's to be expected as we are just a month away from the start of school. Based on the polos we got for school we had to size down for a better fit. Staff was very helpful and there are multiple dressing rooms to try on clothes. Free parking!! Also, if what you need is not in stock, order your items through the store and they will ship to you with no shipping costs. read more

What can I say? Been coming here for my kids for years and the service has always been excellent. Whether it be an out of stock item that needs to be ordered and shipped to me (free, thank you very much!) or an item that needs to be returned...very easy. Thank you Ms. Shareen. I really like that she hires students from various private schools. They are familiar with the uniforms and what is needed. read more

Shirley and her staff were awesome! As soon as we walked in we were greeted and guided to the uniforms we needed! Everyone there are extremely helpful and knowledgeable! Thank you! read more

The is based on the overall company. The store clerks are friendly and are helpful finding items within the store, but the miscommunication on orders dealing with the local store and the 1-800 customer service number is what warrants this review. It's not assuring to get different information from each point of contact on a delayed order. I wish we had other options to shop elsewhere. read more