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    The Custom Coach Company

    4.0 (11 reviews)
    Open 8:00 am - 5:00 pm

    Services - The Custom Coach Company

    RV repair

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    2 years ago

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    6 years ago

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    11 years ago

    Don't drive out of your way to get there! If you do they may be closed even though, according to the posted hours, they should be open.

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    12 years ago

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    12 years ago

    I had work done at Custom Coach last year and was so pleased that I'm having additional work done this year.

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    10 years ago

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    Review Highlights - The Custom Coach Company

    Bob can fix anything and usually they turn the repair or replacement in record time.

    Mentioned in 4 reviews

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    Chesaco RV

    Chesaco RV

    (80 reviews)

    I would like to let everyone know how Chesaco RV in Joppa runs their business…read more About a month ago, I went to purchase an RV. I worked with Regina - a lovely woman. She is very helpful and kind. I asked to see if I could put the RV on credit. Regina then asked if I would put any cash down. I said, "I supposed I could put $2000 down". She requested my Credit Card (as that is what I said I would use). I asked, "do you not see if I am approved before you run my CC?" "No, I am sorry. This is not how they do it. We run your credit card and then see if you are approved." Because I know I will be approved (based on my 753 credit score), I accepted it and handed over my cc. When I looked at my credit card online, I noticed $2060 was charged. I asked what the $60 was for, Regina did not know. I said, "I suppose it might be a 3% fee that credit cards are now charging for using it" and I accepted it, no problem (again - thinking I would be approved). Apparently, something happened to which I was not approved with my own bank (I will deal with later and uses Equifax) at 5.74%, but approved (verbally) with another bank at 11.99%. I refused those terms and conditions, as I am not paying double interest. I requested to cancel the transaction and to refund my $2060. They refunded my $2000, but not my $60. Now, I have been dealing with my dad (passed on 1/15) down in Tennessee and have not had a chance until today to address this $60. I called and explained exactly how I have written for you and would like my $60 back. He explained that he could not refund the $60 because it is the credit card issue and not their responsibility. ::side note:: I have owned a business and remember when a transaction is reimbursed, my company would also be reimbursed the fee and it is at the discretion of the company to reimburse I asked, "is this how you do business?" "No, this is how the credit card does business" "Not that part, I am speaking on first, you don't tell your customers there is a 3% fee added on to any credit card charge..." "It is all over the building" ::side note:: I can honestly say, I do not know. But, I am very observant in reading signs, but I may have missed it. Okay, I will give you that one. Especially, if I was approved, no big deal. "And what about the part where instead of making sure your client is approved, you just charge their card and then say, 'oh well, your out $$$ even though you weren't approved" "Yes, that is how we do business. We do take your money before we see if you are approved because if someone comes in and puts money down on the same item, it becomes their possession" ::side note:: Is he serious? I do not have facts to back it up, but does he really think I believe that they are selling RVs hand over fist?!? So, I am making a public post everywhere and everywhere to BEWARE!!!

    This is absolutely the single worst customer service experience of my adult life and I am 52 years…read moreold. I purchased a private sale RV and I needed an inspection on the functional systems of the RV and its overall safety. They only did about 80% of what should have been inspected, gave me excuses for the remaining 20% of the unfinished work... then didn't want to give me my unit on a Saturday and they literally gave no assistance in any conceivable way. A word to the wise... go to literally ANY OTHER dealership... this place has no clue what customer service is. I've spoken to two other friends who also had horrible experiences at their other locations. Stay Away!

    Ace RV Rentals and Sales - RV

    Ace RV Rentals and Sales

    (30 reviews)

    "Amazing work ethic and communications in the RV service industry."…read more In the DC metro, good RV services are hard to come by...but Ace is a rare find! They respond to texts within minutes, call you back promptly, do a great job of letting you know what to expect with scheduling and costs. Ace kept us informed of potential delays (e.g., parts) and the reason. Spontaneously sent videos and photos of the work in progress and completed. In the end, completed our job weeks faster than expected AND at a lower price than expected. Our camper looks great and everything checks out repair-wise. I'm not going anywhere else in the DC metro for RV work. I strongly recommend Ace's work AND their work ethic!

    My wife and I were looking at pop-up campers casually, and saw one listed for sale at Ace. We…read moredecided to drop by just to take a look - the staff was so friendly and helpful, and the sales associate that helped us out was very attentive without being pushy, and never tried to give us a "hard-sell". We were so happy with what we saw, that we decided to pursue a purchase, and Ace made the process super easy. We're pop-up novices, and the whole team took a couple hours out of their day to walk us through everything. We felt appreciated the entire time we were there! We had some wear and tear service work done, and the work was completed expertly and quickly - I was really impressed. I'll definitely be talking to the team at Ace again in the future!

    The Custom Coach Company - rvrepair - Updated May 2026

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