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    All Around RV Inspections

    3.5 (2 reviews)

    Services - All Around RV Inspections

    RV repair

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    11 months ago

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    The Custom Coach Company

    The Custom Coach Company

    (11 reviews)

    The team at Custom Coach is second to none. They truly know their business…read more My coach had been in an accident. Various repairs had to be made. Custom Coach coordinated all repairs from body shop to alignment. Thank to everyone at Custom Coach for fixing my coach.

    As long as your service/repair is straightforward and there are no changes to what you've asked…read moreCustom Coach to do, you might be okay but, frankly, their customer service and communication leaves a LOT to be desired. I have taken my '95 VW Camper (not the older model that needs more specialized attention) to CC on 4 different occasions over the last 10 years or so. Each time, I have waited much longer than is reasonable for a call with their diagnosis and I have had to call them first to find out what's going on with my vehicle. And yes, the staff CAN be very friendly. Until a customer shows the least sign of frustration over their lack of communication or any other normal, minor customer complaint. Most recently, I dropped my VW off on a Tuesday. By Wednesday of the following week, I had not heard from them so I called. The young lady who answered said "Oh, I've been trying to get with the tech on that, can you hold on?" They work in the same building! And it doesn't explain why I'd not gotten a call for EIGHT DAYS! I was put on hold and when she picked up again, she said "It's all done, you can pick it up." Surely they didn't JUST finish the work, so, again, why no call when it was actually done? But that's not all... I had requested that they pull my fridge out and cap the propane lines, I told them I no longer will be using the fridge. When I asked on the most recent call if they had done that, I was told, "Oh, no, we just capped the gas line." Jaysus. Now, this woman and another woman who work there sound EXACTLY the same, as far as I know they could be twins, and at this moment, I had no idea who I was talking to because they don't identify themselves when they answer (small thing, I know, but it's good customer service practice to do so.) Because my guess was that I was talking to the same person as before, I said "Do you remember that I asked to have the fridge pulled?", she said "Oh, you most certainly DID NOT tell ME that!" Wait, still more... Now I can hear her talking to the tech nearby, saying "He wants you to pull the fridge out" (as if I'm asking for the first time!) I can hear the tech (and I'm pretty sure it's Bob) say in a snarky tone "Fine, that'll just leave a big hole, but sure." Again, as if anyone is hearing my original request for the first time! Still more! I asked if they checked the engine battery as I had asked 8 days earlier. "Oh, yeah, it's fine." That's it, "it's fine." The battery is about 2 years old and recently starting failing to hold a charge. Clearly it's not fine but I won't know if it is or isn't until I pick up my vehicle, which brings me to the final act and the real pisser... This call was yesterday at about 2 p.m., they close at 5, and they're about 40 minutes from my house. I wasn't able to get there yesterday but I know they're open on Saturdays until 1 p.m. Well, that is, NORMALLY they are, but today (12/21) when I phoned, the recording said "We will be closed for the holidays from December 20th until January 6th..." So not only were they not even technically open yesterday, but they failed to tell me that and they failed to tell me that they would be closing today for a GD week!! Thanks, Custom Coach, now I am without my vehicle for another week. You guys really need to work HARD on your customer service. I feel like I have to walk on eggshells when talking to some of your staff and I always feel like I'm interrupting an employee party when I call. Maybe this is all because CC knows that they are pretty much the only RV facility near Baltimore and they have stopped worrying about losing business. It sure seems that way...

    All Around RV Inspections - rvrepair - Updated May 2026

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