Customer service need to be approved , I had an appointment at 6 pm on 7/11/25 at the Oak Lawn…read morelocation, I was a few minutes early for my appointment, I checked in then I was seated to my name was called , the technician didn't come out to call me name 15 minutes after my scheduled appointment, I asked to used the restroom and the technician told me that I can't use the restroom because she had another appointment and that she was behind schedule, I politely turned around and left this establishment, I've been patronizing this facility for 2 years now and ill never spend another dollar of my hard earned money with this franchise because I didn't like how I was treated by the technician and the front desk receptionist .. Who tells someone to hold their urine for 15 to 20 minutes then expecting to get tip for this unprofessional customer service.. Will no longer be using no European waxing centers again

The European Wax Center provided exceptional Brazilian and eyebrow services, showcasing precision…read moreand professionalism. The staff was courteous, and the facility maintained a clean, welcoming atmosphere. A top-notch experience for hair removal needs. I'll stop in anytime.

If you want to see results on your skin, there is absolutely no one else to go to but Amy. I've…read morenever had a more professional and knowledgeable esthetician than Amy. She starts the experience before you even walk through the door by asking about your skin, your health background, allergies, etc... and really uses all of that information to tailor a facial that is right for you and your skin type. I've always had bad acne/flare ups that had left my face in a constant state of redness. Through a few sessions with Amy, I can tell she has repaired my skin and the redness is gradually fading away to reveal a really clear complexion. The price may seem high, but she spends several hours with her clients... don't even bother with going to one of the hotel spas, those are never results oriented. She follows up for days after the facial as well to really understand how your skin reacts and takes the treatments. Plus, she treats the decolletage area as well! Of course, she ends the experience with an amazing hand/shoulder/head massage. I can't say enough amazing things about Amy, but maybe one of the only facial specialists in the area that really knows what she is doing!

I am so thankful to have found Amy on Yelp. I have been dealing with abnormal stubborn adult acne…read morefor the past year. I've been to dermatologists, other laser spas, and Amy is the first person who is taking a holistic approach. She has been so amazing with her time, looking at all of the supplements I'm taking, asking about the food I'm eating, looking at all of the topicals the derm put me on and all of the other skincare products I was using. She has made recommendations on all of the above, including changes she thinks I need to make. I can tell it's all making a difference, and my skin feels so much better now that I'm using the products she has recommended and have gotten off the harsh topicals my derm prescribed that weren't working and were only making my skin itchy, dry, and still not cleared up. Bonus the products she has are clean and EU certified so I feel really good using them. My skin is feeling so much healthier. I've had one Aerolase Neo Elite laser treatment so far and it was a great experience. Amy really took her time working on my face, it was like night and day from the past laser experiences I had. Amy is so committed to helping me achieve my goals and clear my skin. For the first time I feel hope and I know it's because I have the help of the best skin guru in all of Chicago! If you are having troubles with your skin I wouldn't hesitate to reach out to Amy, she is the best!

This is the best med spa in the Chicago/ Gold Coast area!…read moreWonderful nurses who listen to exactly what you need and provide professional, knowledgable advise. the staff is kind and professional Cute spa and convenient location thank you!

I rarely leave negative reviews, but my experience at Pure Medical Spa was extremely disappointing…read more I had a Signature Hydrafacial scheduled for 6:00 p.m. When I arrived, the receptionist informed me that the Hydrafacial machine was malfunctioning and that my appointment would be delayed by about 25 minutes. While it wasn't ideal, I understood that technical issues can happen and agreed to wait. Unfortunately, the 25-minute delay turned into a full hour. What made the experience even more frustrating was that, while I was still waiting, the next client for a Hydrafacial had already arrived. When I was finally taken back, the treatment felt rushed because another customer was waiting. The Signature Hydrafacial is advertised as a 45-minute treatment, but mine lasted only about 30 minutes. After waiting an hour past my appointment time, I expected to receive the full service I had booked--not a shortened version. I paid for a 45-minute treatment but did not receive one. I understand that unexpected issues happen, but what matters is how a business handles them. I would have appreciated honest communication, the full treatment, or some effort to make up for the inconvenience. Instead, I left feeling like my time didn't matter. Unfortunately, based on this experience, I would not recommend Pure Medical Spa.

I was looking for some new facial cleansers and I wanted to treat myself. Ellen was very helpful,…read morehelped me understand my skin type, and what products would be best for me. She listed out some options for what would work for me. She didn't try to upsell me to higher-priced products and treated me as a guest and not a customer. Great customer service and knowledge!

I had such a positive experience at this location on 3/9/26. I wish I had gotten the names of both…read morethe gentleman and the women who assisted me - they were so kind, helpful and had welcoming energy. I'm grateful they were able to help me find a brand that gave me exactly what I was looking for in a moisturizer. Will definitely be returning!

I had an amazing experience with the 60-Minute Hydra Peel Facial Treatment with Cassandra. She was…read moreprofessional, knowledgeable, and took time to understand my skin concerns. The treatment was refreshing, thorough, and precise. My skin felt deeply cleansed, hydrated, and noticeably smoother right after. I especially appreciated how intentional she was, explaining each step without making it feel rushed. The glow lasted well beyond the appointment. Highly recommend. I will definitely be back.

I had a really disappointing experience at Heavenly Massage. There was nothing "heavenly" about it…read more I booked what was advertised as a 90 minute massage, but the fine print shows it is actually closer to 80 minutes, with 10 minutes meant for changing. On top of that, my session started late, so the massage itself was only about 75 minutes. When I brought this up to the front desk, the response was dismissive. I was told "maybe the clock is broken," with no apology or effort to fix the situation. The overall experience felt unprofessional. The linens had a noticeable mildew smell, which made me uncomfortable right away. The massage itself was disorganized and at times painful in a concerning way, not therapeutic pressure but pressing directly on bones. I had booked a deep tissue massage, but no area was worked on long enough to actually release tension. It felt like random, surface level movements rather than intentional work, and it didn't provide any relief. I rarely leave negative reviews, but this did not meet basic expectations for professionalism or quality. I would not return or recommend.

This is a solid gym. There's multiple floors of cardio equipment, a spacious weightlifting area…read morethat always has enough room even at peak hours, a Pilates studio, spinning studio, and multiple group fitness rooms. You can find pretty much any equipment here -- punching bags, sleds, reformer machines, etc. There is a good mix of group fitness classes here included in the membership price. Equinox has a reputation for being fancy -- thus the high price of this gym. However, I don't think this *particular* location really warrants the high price. This location isn't as flashy and new as comparably-priced gyms (like the Lincoln Common Equinox or the Midtown Athletic Club). It also lacks the extensive amenities of a place like East Bank Club (which has tennis courts, kayaking, basketball, etc). A membership at this location will give you access to some of Equinox's newer, fancier facilities (like Lincoln Common) as well as some of its convenient locations for office workers (Loop branch). If you live in Old Town / southern Lincoln Park and want a gym that's close-by this is probably the best option in the neighborhood.

Reception staff and maintenance crew are wonderful. Otherwise it is so run down, outdated old…read moreequipment and stains on floor. Definitely not a first rate Equinox or gym given their fees. Management sends out surveys and when submit negative review you will be contacted but nothing changes. For a while they felt taping equipment was appropriate. I posted the above review a couple of years ago and the same equipment, ratty orange wall covering, stained floors... still the same. They continue to send surveys and give promises a big remodel is happening. And we just got a notice they are increasing monthly membership. In the notice they have the audacity to discuss investments when zero have occurred at this facility. I am still there for the 2 minute walk from my home but please new and prospective new members know that their assurances of new equipment and remodel is highly unlikely. Facility A/C was down for nearly two weeks and they kindly offered access to other locations, no small %off our monthly membership fee. Also, you mat freeze your membership with a $50 / month fee.

I received a phone call from a Manager and was told that they will speak to the massage therapist…read morein question. Further, he apologized for the disturbing behavior and offered a small credit. While monetary reimbursement is not the goal, it is excellent customer service and I hope the behavior changes. Thank you! ** original message: Therapist and clientele not using inside voices and disturbing neighboring rooms is highly unacceptable. This is a place of relaxation: not a therapy room where your social life and nonsense are forced upon other paying patrons. I spoke to the front desk, my massage therapist, and will be reaching out to management and ownership. Respect your paying customers and ask your clients to be mindful. This is what is wrong with our society: the entitlement and total disregard for others right to quiet and relaxation. Do better people.

This place (chain) is a rip off. For a "1 hour" massage they offer a first time special of $85…read more It's normally $140.00. There is a clock in the room and my massage therapist came in five minutes after the hour and left 10 minutes before the hour. This is really a 45 minute massage advertised as a 1 hour massage. I did not like the vibe here. It had a dated feel. There were no other customers here. Surprising for such a large space. My therapist was kinda snarky. The worst part was SHE WORE GLOVES. Not only did it not make the massage feel as good but I could hear the sound of the gloves when she massaged me. The room also had weird music that was hard to hear because of the loud blower in the room. The pillow used to put under my legs was severely worn and the sheets and blanket were old too. When I flipped over she said the dimmer on the lights wasn't working so she put a piece of light colored cloth over my eyes that kept falling off. After the massage she said I would of been better off with a 90 minute. I don't think so. 45 minutes was more than enough. I thought about ending the massage at the beginning but decided to just go with it. When I checked out to pay their credit card machine wasn't working so she had to punch the number in manually.

Have been coming here the past couple years. Nails always last a few weeks, all the nail techs…read morereally care and are efficient!

Clean salon, lovely staff, and beautiful nails. Minna was super good about checking in with me…read morethroughout the manicure. Would come back for sure!