Great and friendly service. Called and scheduled appointment same day and was accommodated for both services. Love Pure Med Spa!

My first time getting Botox. I got 40 units through a Groupon I was worried because I got such good deal but I was pleasantly surprised. It's been a week and I'm already seeing the great results. The staff was friendly and my injector was very knowledgeable and listened to my concerns. I will definitely be going back and I highly recommend. read more

Love this med spa, I've been a returning customer for the last 4 years and am always so happy with the results! The sales are great too.

Very nice service. My skin came out smooth and glowing. My service provider, Nancy, was knowledgeable and did a thorough read more

Pure Med Spa - Hydrofacial - Skin Care Near Me - Chicago, Illinois

A truly relaxing and professional experience from the moment you walk in. The staff is warm, attentive, and incredibly knowledgeable, taking time to explain treatments and ensure you feel comfortable. Everything feels clean, modern, and well-maintained, which makes the visit even more enjoyable. Results are noticeable, natural, and tailored to what you're looking for -- never rushed or one-size-fits-all. It's clear they care about delivering high-quality care with a personal touch. A wonderful place for anyone seeking trustworthy aesthetic services. read more

I rarely leave negative reviews, but after multiple attempts to resolve this privately, I feel compelled to share my experience. This was not an isolated incident with this particular nurse injector. I have avoided scheduling with her in the past because it has consistently felt clear to me that her priority is increasing commissions rather than providing patient-centered care. I scheduled an appointment specifically for the advertised $399 Restylane under-eye promotion. Instead of a clinical consultation or discussion, my request was dismissed and I was steered toward approximately $1,500 in cheek filler. I left that appointment without treatment. Hoping this experience was limited to one location, I then drove over an hour (plus paid parking) to your downtown office. There, I was informed that the $399 promotion would actually cost $550 because under-eye injections allegedly require "additional skill." The promotion itself contained no exclusions, no disclaimers, and no pricing distinctions based on treatment area. Because I had already traveled a significant distance, I reluctantly paid the $550. I left feeling misled and manipulated rather than cared for. I sent a detailed email directly to ownership requesting a refund of the $150 difference and providing constructive feedback instead of posting publicly. No one responded. I then had to initiate contact through your chat line and was assured my complaint would be escalated and that the person responsible for handling customer concerns would contact me by 5pm yesterday. No one called. No one emailed. No follow-up occurred. This is no longer just about $150. It is about transparency in advertising, ethical medical practice, and accountability. Given the pattern of upselling, the lack of promotional clarity, and the complete failure to follow through on an escalated complaint, I will be filing a formal complaint with the Illinois Department of Financial and Professional Regulation (IDFPR). Patients deserve clear pricing, honest consultations, and medical professionals who prioritize care over commission. Unfortunately, my trust in this brand has been significantly impacted. read more

Friendly staff, efficient, quick in and out without feeling rushed. Very clean spot that is super welcoming. Great work! Will be back.

Isabelle is the best and never, ever try's to upsell. The space is beautiful and booking couldn't be easier!

Great experience - quick and friendly service! Been there a few times and the service is always consistent.

I had a great consultation and Michael was very informative about my options. The staff and atmosphere are great. I will definitely be returning! read more

Red flags should not be licensed ! Irresponsible and shady. I was overcharged. Hung up on five times ! Beware! They have no experts or anyone educated answering the phones and gave me the wrong name of the medicine I had injected ! Should not be in business. read more

I've been seeing Simran for Botox and couldn't be happier with the results. She's calm, sweet, and never pushy--just genuinely knowledgeable and efficient. I really appreciate how quick the appointments are without ever feeling rushed. She clearly knows what she's doing! read more

From the moment I walked in, Michael made me feel like I was in great hands. He paid close attention to detail and made sure my treatment was completely customized to my features. The results speak for themselves--subtle, balanced, and beautiful. read more

My review is for the Dearborn Place location. It was an amazing experience. Kaylee was perfection. Super professional, kind, and knowledgeable. Everyone was warm and helpful and I felt great when I left. I will definitely go back. Thank you! read more

It's always a good experience here. the providers are all great and you cannot beat $10/unit for dysport. its always very easy to get an appointment as well. read more

I've been looking for a place to get Botox for a long time, and I finally found this place. It's excellent and seems very experienced. It's fantastic! read more

Injector was great, appreciated her honest responses to my questions about other procedures

My new go-to place. Super nice and friendly staff, didn't try and up charge anything, and they know what they're doing. Finally found "my place!" read more

They are amazing Very honest as well which I appreciate. The injector is painless ass well. Has very gentle hands

The person who did my Botox was so nice but my eye brows have a really awkward arch now ( maybe they've sink in the middle and raised at the ends, I don't even know). I've gotten Botox in the past and never had a problem, I even mentioned that 20 units sounded like too much for in between my eyebrows and they insisted it was because I hadn't gotten it in a year. I had a Groupon for 20 units, paid for 10 more at the recommendation of them, and tipped to look worse. It's summer and I hate the idea of looking like this for months. read more

Pure Med Spa - Before - Skin Care Near Me - Chicago, Illinois

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Just updating to say that I called in after someone responded here. The lady said her management would have to get back to me to make things right. This was a week ago and I haven't gotten any call. I called again today and someone said if I wanted to understand the terms I should have spoken to the person at the front desk who checked me in or out. I informed her that it was the injector who checked me in and out (nobody else was there), and he didn't let me know. So what I'm saying is, don't believe the marketing promotions this place spams you with. Don't assume there will be someone on site who can tell you that the offer which made you want to come in was false. Don't assume if they say someone will call you back, that anyone will. read more

Quick, efficient, clean, lovely estheticians!! I've been going to Pure for tox for ~2 years and they can't be beat!

I had a fantastic experience with my injector. She is very down to earth and VERY good with her technique causing virtually no pain whatsoever. She focused on me and making me beautiful which I love. read more

Great services and attention to detail, I did have to wait a bit before they were ready for me.

I'v been going to the Roscoe Village location for about a year. I go for a few services and have been seen by multiple members of the staff and am very happy. Staff is friendly, professional and knowledgeable. I can highly recommend! read more

Simran was Great! Entering Roscoe I was immediately at ease, the warm welcoming spirit just embraces you and instantly you know that you're going to leave there feeling great, looking great and completely having already decided that "This" is the place you'll be returning to for all your facial needs - Simran was able to follow the vision I had for my injections she met it and moved the goal posts resulting in something far beyond my expectations...The greatest thing was when PURE came to Roscoe Village thank you PURE Thank you Simran read more

Wonderful and responsive service! Very knowledgeable! I would send anyone here for sure.

I have seen Simran twice at the Roscoe location. She is always so kind and informative!

Super friendly staff. Renovations are great. Easy to get to downtown Roscoe village. Highly recommend.

I had a great first experience with Kaylee. She was very knowledgeable and listened to where I've had botox before. She was very kind during the process, making sure you were breathing I was in and out in 15 minutes, which was also a bonus. read more

i received Botox for my crows feet and it was a very quick, simple process. all staff members were very polite and accommodating. I will be getting my Botox from here moving forward read more

I had a great experience here from the moment I walked in. Staff was amazing, the space is beautiful, and the nurse was honest and Phenomenal! I'll definitely be back for more services. :) read more

Had a great experience here getting Botox! Simran was extremely helpful and answered any questions I had about dosage and amounts needed. Everything is super clean too and everyone is super friendly! Will be back! read more

Kaylee is amazing so friendly and great at what she does!! Book with her today you won't regret it!

thank you so much Mia for making my experience great at pure Med Spa Roscoe Village! You were so nice and did not rush what could have been a painful experience. Thank you! read more

I went there years ago for Botox and it only lasted one month.it was frustrating but I decided to try this place again in March. The young woman told me I only needed 45 units and would never put the 65 in that is normally put in. I called a week later and they said to come in because I noticed nothing at all. When I got there they told me I had to wait 2 weeks and the person was wrong on the phone. So I waited two weeks and again there was no change. I decided to go to a closer one to me but same company. This woman told me she did not inject enough and I needed 25 more. It was frustrating that I had to pay so much more after being under injected. So the next week I looked good but still had movement. Today is just over a month from treatment and I look like I never had Botox. I can move my forehead, eleven lines and crows feet. Not even 6 weeks later. So disappointed. I paid 550 for it to last a month. Totally will never go back and such a waste of money. I don't know if they have inexperienced injectors or what. Other companies if they didn't inject enough they would fix it and not charge me. read more