I have been a frequent patron of this spot for over fifteen years. For most of that time , I would…read morehave described this banya as heaven on earth. However, new ownership seems intent on slowly ruining this treasured institution. When I heard that the owner of Red Square had taken the Sweatlodge over, I braced myself. I no longer patronize that place due to experiencing a rapid decline in the quality of service and facilities. It turns out my apprehension was valid. In short order, Sweatlodge started going downhill ... - The satellite radio was the first to go. No more chill blues or jazz, but a local radio station that plays obnoxious commercials half of the time. - The wood in the saunas was replaced with much cheaper material. No more pleasant smell of cedar when you walk in. Also, there are exposed screw heads throughout the benches of the dry sauna, which have burnt me numerous times. - The zero gravity chairs that were perfect for a nap have been replaced with uncomfortable wooden chairs. Word is that the owner grew tired of fixing them. But somehow this wasn't an issue for the nearly 20 years they had previously been there. - The ice machine was taken out, and the water tank replaced with a fountain that is often lukewarm. - The sand filtering in the cold plunge was replaced with chlorine. The pool is often much warmer than it should be, especially in warm months. - The food portions are much smaller while meals grow more expensive. For example, I got the chicken soup most of my visits for a decade and a half. It was the best in the city. Now, it is a medium bowl of thin broth. featuring an anemic chicken leg and thigh with a few slices of carrot and potato thrown in - for $17. It was previously served with a small, fresh baked loaf of bread. Not anymore. - The cafe hours have been limited to save on payroll. It doesn't open until well into the afternoon. - Last time I was there, a sign proclaimed that you could request only one extra towel. (This was a classic Red Square tactic. Nickel and dime bullshit.) - 10% service charge added to all services. - One of the TVs had disappeared from the wall last time I visited. All of this while the admission price steadily climbs. I have still visited, but much less often than I used to. An unpleasant surprise has awaited me every time. I will probably pop in once in a while, as the heat is still good, and the plunge still satisfies (when it is cold). The staff is friendly and competent. This is the only reason for my second star. However, I am sure it won't be long before the penny pinching results in an underwhelming experience I refuse to pay for. Many men have been patronizing this joint for even longer than I have, but I would would imagine that they have their limits and will begin to drop off as well if this continues. Really disappointing and a true shame that new owner is ruining this magical place.

I have been living In the area for over a year now and I always walk past this spot with the dog…read more Decided to finally check it out and I was not disappointed what so ever. The customer service was excellent. The atmosphere was chill and calm and cool. You need a place to decompress and just let some stress out and also at an affordable price, come here. I will be back. Update: I have been coming here on a weekly basis now. Thanks. For all you men out there, this place will decompress you. Give it a shot. It's amazing Update 2: if you plan to come here and hit on ppl, lemme tell you, you're gonna get what you deserve right back if you keep playing around. We don't play those games here. Have some respect for others. Just a fair warning.

I've been to Lume more than five times now, and every visit has been great. The team is always…read moreprompt, and they take the time to customize each IV to what I need that day. The staff is experienced and knowledgeable, which makes the whole process feel comfortable and easy. I always leave feeling refreshed and happy. Highly recommend!

Needed an emergency IV drip to help with the post -holiday fatigue and Lume wellness was available…read more Easy to book and the ladies are wonderful and they all look amazing. They are like wellness Angeles lol. I love this place and I will come back to try out their other service. Thank you for the nurse that helped me , i forgot her name but since I had to wait awhile past my appointment time she hooked me up with an extra vitamin concoction to help with my migraine. Appreciate that cause it made this mamas self care day.

I really enjoying spending the full day here. I had some work to do; it was nice to hang out in the…read morecafeteria and common areas with my laptop while still relaxing. When work was done, it was easy to store it in the assigned locker room. Upon arrival, check in at the front and receive your wristband before walking down the hall to the gender-specific locker rooms. Wristbands are how you'll charge any/all purchases, included spa services. Halfway down the hall, there's signage requesting you remove your shoes. From that point on, expect to be barefoot (socks are okay; socks and slippers are available for purchase in the locker room) You're given a uniform when you enter the locker room. The locker rooms and pool/hottub area is clothes-free. Be ready for that. The body scrub was amazing! I still feel as smooth as a baby, nearly a week later. There are several saunas available to try, along with a meditation/nap room, oxygen room, and movie theater. Be ready to spend hours here. It's worth it.

I only go once in a while because it is a bit pricey for me to go often. When I do go (fall and…read morewinter season) I first do the bulgama, the ICE Room and then the Fire Sudatorium. Wow. It is HOT in the Sudatorium. I've been as long as about 12 minutes in there and man it is insanely hottttt.... Def recommend BUT please be safe. I've tried the soup once and a foot massage once also and it was good. They have movies playing all day long. Go and give your heart a nice workout! Be safe and hydrate.

I was gifted an experience at Aire Baths, and for the most part, it was amazing! We didn't know…read morewhat to expect, but we were truly satisfied with the service we received, with one exception: the massage. After reading reviews dating back several months, I realized that other people had experienced the same issue. Let me start at the beginning. I made my reservation for a Sunday at noon. When we arrived, we were told that our reservation had been canceled. Naturally, I was confused because I hadn't canceled it. We were asked to take a seat while the staff looked into the matter, and they quickly figured it out. Brittany at the front desk did a wonderful job explaining what had happened. In the end, it turned out to be an error on my end, but she remained friendly, professional, and accommodating. She offered us another date and time and even compensated us for parking. Thank you, Brittany! The bath experience was everything I needed to cleanse my soul. The waterfall area and the eucalyptus sauna quickly became our favorite places. The atmosphere was peaceful, relaxing, and exactly what we had hoped for. Now, on to the massage. My wife and I were in the same room. She had a female therapist, and I had a male therapist. Unfortunately, our experiences were completely different. My therapist spent most of the session lightly rubbing my feet and legs. He never touched my hands, fingers, neck, or head, all of which my wife received during her massage. He did ask whether there were any areas I wanted him to focus on, and I mentioned that I had tension in my upper shoulder area and that I had a shoulder injury. He concentrated primarily on the injured shoulder and very little else. I was genuinely surprised when he told me the session was over. My first thought was, "Wait, where was the rest of the massage?" I would really like to see Aire invest in more experienced massage therapists, especially since this appears to be a recurring concern among guests. That said, the massage experience did not ruin our visit. I would absolutely return, and I would still recommend Aire to my family, friends, and coworkers.

SCAM SCAM SCAM SCAM…read more Use Caution when booking. I booked my reservation on May 23, 2026 for July 19, 2026 for my 11 year anniversary. Showed up and it was closed due to construction issues with the city. I received no email or phone call that it would be closed. Very embarrassing. I've called over 6x asking asking for a refund $720. Each time I've called it the same response "sorry someone from our management team will call you back". Nobody ever calls me back. I disputed the issue with my credit card company and AIRE responded to them saying that the service was complete forcing me to open another investigation with the city and having to look in legal counsel to take them to court. I am beyond frustrated. Never thought this is how they would do business. Apart of me feels that they lost so much business during the time they were "under construction" that they can't afford to keep the lights on let alone issue a refund. I would stay away.

Very clean place. You immediately remove your shoes upon entry as they provide slides to wear. I…read morewas supporting someone else trying the service for the first time but the staff escorted me to the meditation room where there were comfortable chairs. There was water and tea available to guests and their guests. The music was soothing so waiting an hour was actually a pleasure.

Brought my husband here for float therapy as a Christmas present. Booked the couples float session…read more From check in to leaving, we had an extremely pleasant experience here! The place is very calming and chic, and the staff were very friendly and thoroughly explained everything. While we waited, we were offered to take advantage of their tea station. The room where wer had our session was sizable, and the tub was extremely large, perfect for my very tall husband. The room also had all the amenities needed for a perfect session. Afterwards, I was directed to a bar where there was hair styling tools and products, as well as body products. First time I've encountered this! Overall, awesome experience from start to finish. Highly recommend!!

This was a birthday gift from my mom. I finally had a chance to use it…read more Every part of my experience was truly flawless, from booking the appointment to the continued communication, to my check-in. Very welcoming and impeccable hospitality. You know you are in for a good time of relaxing. Followed the host to a locker room; assigned a locker with a nice waffle knit robe and comfy cushioned slippers. Changed into my swimsuit and waited on the sofa for the next step. Offered a few choices of a beverage. I went with the sparkling wine. Perfectly chilled, semi sweet and refreshing. My first experience was the halo-therapy room. (Salt) Very comfortable; lights out, nice glow, comfy blanket. I napped for about forty minutes. Soft knock on the door to escort me to the sauna. Given a bottle of water and a fresh towel. LOVED the heat in the sauna, not at all like the gym. It was HOT! I began to sweat right away. I enjoyed my water. I could feel the stress of the week leaving my body. Soft knock, times up. Next experience, steam room. Again, not like the gym, this steam was intense. I LOVED it. After fifteen minutes my time was up. Walked downstairs to the warm beer soak tub. Nice room, soft lighting. Fresh robe and towel, another water bottle, more sparkling wine and my own charcuterie board. I was encouraged to enter the tub naked so that my body could fully absorb the vitamin benefits of the beer soak. I did. Thirty minutes of soaking went by way too fast. I am fully relaxed. I may need a minute before driving home. There is also a twenty minute chair massage where if you are not careful, can fall asleep again. Hands down, a great way to destress.

I came here in July for My Birthday. I kept seeing this deal on Groupon and wanted to try this…read moreplace out. FYI Meter Street Parking is available. I had the most amazing time here. I was super early for my appointment so I waited in the waiting area. I was greeted with a warm welcome and was offered water and a chill glass of Prosecco Wine. The atmosphere is so calm and relaxing the moment I walked in the door. The serenity and peace was just what I needed to kick off my birthday. I started off with the halotherapy, followed by sitting in the sauna to sweat out all the toxics, after the steam room. The steam room is where my mind and body connected with pure joy. After it was time for my beer spa, when I walked inside the room. I was in an awe moment of a surprise. The room was beautifully lit with candles, there was a chalk board with a happy birthday message. Along with a small charcuterie board and more wine and water. It was such a luxurious and beautiful experience. This was one of my favorite places to come celebrating my birthday. I will absolutely come back to enjoy another Self Care Day. Great place to unwind, release stress and detox your mind body and soul.

Went here many times under old ownership. New ownership last year invited me to come and float for…read morefree. Great! I ended up buying a 3 pack to use in Jan 2024. I used 2 with my mom for her birthday late Jan 2024 and realized I still had one more float. Have tried to call the number listed but it says to text and hangs up. Sent a text and no response. Weird! Guessing they went out of business.

I did a float and Infrared Sauna sessoin at Chicago Wellness and it was such a lovely expierence…read more The facility itself is both very clean and relaxing. I can't recommend the float experience enough. It was my first time and it's absolutely something I'd like to do again. I have never been someone who has been able to really check out and fully meditate, however for the first time I found myself truly relaxing. My mind raced for the first 20 minutes and then I slowly found myself in this true state of calm. It was really nice and I recommend it to anyone who just wants to slow down and reset. It also was just a cool experience in general. It's PITCH black, I've never experienced anything like it. The sensory deprivation part of it was fascinating and just the feeling to float like that. The staff was great. Really helpful with questions and welcoming. I would really recommend it, I was so pleased!

I like the beautiful spa in West Loop. The customer service is good and my swedish massage was…read moregreat! The spa is slightly pricey but they offer memberships that may be better value for money. Overall good experience and I plan to be back when in the area.

Seriously one of the best massages I've had, and I get massages 2-3 times/month…read more Maria was delightful and absolutely amazing! During your first visit, you'll be given a tablet to detail your preferences, including pressure, talking or not during the service, and desired scent (there's a tablet with samples). You're then taken to the locker room where you get a robe and sandals - one of the few places that has sandals based on size and not one size fits all! After choosing a locker code, go through the door to the relaxation room, with plush couches and complimentary tea. My massage lasted the full 80 minutes. Tips can be made by scanning individual Zelle cards at the front desk. Highly recommend!

The power went out this afternoon at my house for just a split second. Shortly after I heard a…read morenoise and couldn't figure out what it was. Half an hour later I discovered that my Mr. Steam shower was on in an upstairs bathroom. I quickly shut it off, and called the vendor in California. They told me I needed to call a local supplier and suggested America's Steam Sauna & Spas. Even though it was after 5 o'clock, Jimmy answered the call on the second ring. He was very kind and waited while I climbed into the attic to locate the information on the unit. He walked me through what needed to be done and was absolutely incredible. I can't say enough about his professionalism, integrity, and knowledge base. Thank you!

Delta put us in touch with America's Steam, Sauna & Spa's when we had an issue with our steam…read moreshower. They were fantastic to work with. They are extremely knowledgeable and go above and beyond to help and pointed out things to look out for so I can troubleshoot myself. Will call them again if any future issues!

New Emporer at the Door - Steamworks is back to bad service!…read moreI've been visiting Steamworks Chicago regularly for years, but this visit was disappointing. I arrived in the early afternoon and was first left waiting at the entrance because no one was available to check people in. When an employee (Noxima) finally arrived, they insisted on charging me $10 because they mistakenly thought my drawstring bag violated their very own drawstring bag policy. After realizing it was just a drawstring bag with my workout gear, there was no apology. Instead, I was told I had "an attitude." And they tried to treat me worse - yes, I have more than 5 items in there cause 1 underwear brief, 2 socks, 2 shoes and 2 handwrists, 1 shirt, 1 short are more then 5 items... At that point, I decided not to entertain their abuse, enter and chose to spend my money elsewhere. What makes this frustrating is that this isn't representative of the entire staff. Over the years, I've met many friendly, professional employees at Steamworks. In fact, I had a similar negative experience about six years ago, but most visits in between have been great. Unfortunately, it only takes one rude, unhelpful employee to ruin an otherwise positive customer experience. Let's see if the General Manager will react - but yeah: don't go to Steamworks when this Diva is in charge!

The facilities are pretty nice. Unfortunately management blamed me for briefly misplacing my phone…read moreand wallet. A simple apology would have changed things.