Tony was definitely professional and is good with communication. He showed up exactly when he said…read morehe would be here. He even touched base with me the next day tell me to call him with any questions.

Tony responded to my inquiry in a timely fashion. He provided quality information and was concerned…read morewith my situation . Although he could not provide me with the service that I requested , he was very honest about the job that he was required to provide rather than the job that I wanted . I appreciate his integrity and honesty . Thank you . Highly recommend his service .

(Naples, Fl location)This place is the WORST! Rich at the warehouse is rude. The owner (Adam) is…read morenot there and does not return phone calls. The installer Tony was a complete nightmare. He showed up and was upset that he did not have the proper materials in his van to start the job. I was accommodating and let him leave the carpet in my garage. He was a no show for about 3 weeks because he said it was too cold to install my carpet in my house? When he did finally install he did not clean up after himself and left a piece of carpet missing from the top stair. He told me he would be back excuse...car broke down, family emergency, someone having a baby. He finally returned with the wrong color trim and NEVER FINSHED THE JOB. I give them an F in customer service. Buyer beware. The loction is Naples, FL not California.

This is the best company to work with! They did a phenomenal job installing carpet in my home. They…read moreinstalled it in one day! Highly recommend them! They have great quality carpets and flooring for a great price. The team is very polite and professional.

We just purchased carpet through Olivia at the Bonita store yesterday. She was very professional…read moreand helpful. Since we have not had it installed yet, I will have to update this review then but so far very pleased.

Save yourself a lot of frustration and money and go somewhere else! They sell you on maintenance…read morefree flooring and a lifetime warranty, yet they don't stand by it. The installation is shoddy and done by the same people that do Home Depot's, so you can go there for a lot cheaper. The quality of the flooring is awful! We have had nothing but problems. It chips if you so much as breathe on it! You call them to fix it and they send someone with crayons that don't match the color of your floors. They give you the runaround and just don't care. Total waste of

Lara was so helpful when I went in to buy rugs for our new home. The quality was outstanding and…read morethe owners were so helpful and nice. Anne Catell

Great experience. Mario helped me pick a beautiful Tibetan rug!!! I highly recommend you go there…read morefor a good selection in every price level. They are honest and attentive and care about their customers!

Our decision to hire Hessler Flooring in Naples, FL was truly a great one. Their employees, the…read moreservice and the products selected were all excellent experiences. Our salesman, Anthony, was very knowledgeable, accommodating and professional. He followed up with us before, during and after the project was completed. We are confident Hesslers will continue servicing us if any issue arises regarding our purchase in the future. The actual team working on installation varied depending on the needs at the time. Each individual was there promptly at 8:00am and the overall service of the team worked well together. Though, Alex and Ouan, were present for the entire installation their role was more one-on-one with us. Their desire to give 100% attention to the project was certainly noticed. After the 3 day estimate for this project was completed (on time ), we had a whole house done with a beautiful new floor, remaining box of flooring ( if necessary in the future), and all our furniture put back with no damage.

We ordered tile from Hessler and was assured by Mason , the sales person , that it would be in…read morewithin 2 weeks. Well, here we are 6 weeks later and they have no definitive timeframe for delivery. Needless to say , we cancelled the order and now looking at other options quickly so we can secure our CO and move into our home. Poor service , poor communication. Will never do business with this company Again.

Great service, tremendously helpful. showed us several options. Answered all our questions.read more

Great family owned business . Very skilled at all phases on wood & laminate flooring. Experience Is…read morecrucial in this business

We recently had our kitchen tile backsplash replaced. We chose the Flooring Gallery based on…read morerecommendations, product selection and price. The sales representative(s) were great and they provided plans and options for our "renovation." The installer, Antonio, was exceptional, a true craftsman. The removal required experience and lots of patience, and when Antonio was finished, the workmanship was "perfect." I don't generally write reviews, but the Flooring Gallery gets 5 stars!!

From the owner: Naples Flooring Gallery is a locally trusted, licensed remodeling contractor in Naples, FL,…read morespecializing in custom kitchen remodeling, bathroom renovations, and full home remodels. With over 20 years of experience serving Naples, Marco Island, and Bonita Springs, we’re known for quality craftsmanship, transparent project management, and five-star customer service. What sets us apart is our fully in-house approach. We handle everything — design planning, permits, custom cabinetry, countertops, flooring, tile, millwork, plumbing, and electrical — so your remodel stays on schedule and within budget. From concept to completion, you’ll work with one dedicated team every step of the way. Stop by our Naples showroom to explore materials and schedule a free design consultation.

The wood floors on our first floor were ruined from an air conditioning mishap which flooded them…read more I was assisting my elderly parents in getting a contractor to replace them with the limited amount of insurance money that was paid. They (like many people) believed that a giant chain hardware store (OK... it was Home Depot), was going to give them the best price, service and guarantees. Having just been through canceling a major kitchen remodel with them because of the difficulties they presented with customer service mainly, and price secondarily (their installation costs were astronomical), I resolved to NEVER contract with them ever again for a project like this. However, I had to appease my folks so we went through the inevitable rigamarole of picking out a product, and getting measurements and an estimate. Their estimate came in suspiciously cheap, but it also came with the uncertainty of their sales people who said things like, "we can get the wood you want, but you have to buy it yourself from our website" and "we don't know if we can get the trim pieces" and "we do NOT glue down floors ever." The people there seem well intentioned, but they really aren't in a position to deliver careful, knowledgeable service for a specialty project like this which is why they contract everything out EXCEPT selling the project and supplies to you. They are hardware store personnel with some specialty training, but really it's not good enough. We took our estimate to ProFloors and Cedric Eckenrode went over everything and pointed out obvious problems with it. When I took his suggestions back to Home Depot, after a Keystone Cops like hour with one of their "floor people," the estimate had already gone up $1,500 dollars higher than originally stated. I'm sure it would have been more had we actually went with them. ProFloors was a bit higher but definitely competitive. Working with Cedric and his team was what added the most value to the overall cost. Cedric's wealth of knowledge on flooring comes from a lifetime of experience which he generously shares. He clearly explains the pros and cons of everything and his rationale for his choices and recommendations. He is extremely unwilling to compromise on quality and good practices just to get your business or for any other reason. He genuinely cares about your happiness and will make hard choices on your behalf. He and his team stayed in good communication throughout the process, and we are extremely happy with the outcome. We also went through dog and pony shows with Haddingers, Empire, and A Flooring Group. Haddingers was railroading us for top dollar. Empire cut their estimate by $5,000 overnight but couldn't get the wood we wanted (very suspicious), and the A Flooring Group was too new, a bit pushy, and made unreasonable promises. I hope there is a special place in hell for Home Depot for the BS they put people through. So, it's a jungle out there. It was great to run into the Tarzan of Flooring who could tame the savage beast in my elderly mother and muster the forces required to get the job done right.

Great selection - very knowledgeable staff- Eli knows sales & installation. Friendly professional &…read morealways willing to assist.

We had a great experience working with D. Allen Flooring & Design. From the very first visit, the…read moreteam was professional, knowledgeable, and genuinely helpful. They took the time to understand our style, offered thoughtful design guidance, and never made us feel rushed or pressured. The product selection is beautiful and well curated -- much more interesting than the big box stores -- and the installation was done by their own crew, which really showed in the quality of the work. Everything was installed on schedule, communication was clear throughout the process, and the finished result exceeded our expectations. It's rare to find a company that combines great design sense, excellent craftsmanship, and strong customer service, but D. Allen Flooring truly delivers on all three. We would absolutely use them again and highly recommend them to anyone looking for high-quality flooring and a smooth, stress-free experience.

The folks at D. Allen made the tile installation on our covered lanai a breeze. The sales team was…read moreknowledgeable and showed a genuine understanding of our particular needs. They scheduled our installation much sooner than we expected and within a week from the start date our floor was done and done perfectly. The crew, which are their own employees not subs, did a terrific job. We couldn't be happier and we recommend them highly.