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    The Crafty Place

    5.0 (1 review)
    Open 10:00 am - 1:00 pm

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    Urban Spoon Catering and Personal Staffing

    Urban Spoon Catering and Personal Staffing

    (73 reviews)

    Back Bay

    I bought a coupon for 2 hours of house cleaning through Eversave. Had no problem booking an…read moreappointment, but the day before, Erin called to tell me their housekeeper had a car towed and wouldn't be able to make it. Since I was hosting an event at my house the next day, I told her I absolutely couldn't reschedule, and to her credit she said, "OK, this is not your problem...I will find someone to clean your house." The housekeeper showed up on time...a very nice young man, wearing dress clothes (?). He immediately told me this was his first time doing this. I have a 900 square-foot condo and he spent an hour in my 12x12 bedroom. When I went in to check it out, the floor had wet mop lint all over it, the window was filmy, and nothing was put back where it had been, including furniture that he had moved. The floors looked dull, so I asked him to use my wood floor cleaner instead. (I think he used Simple Green on everything. I hate that stuff...sticky sticky!) He proceeded to the second bedroom, where I had a bunch of stuff stored. I told him he didn't need to move any of the stuff, just clean around it. He moved all of the stuff. AND, he didn't put anything back where it belonged. He then moved to the kitchen. I don't know what he did in there, but it did look fairly clean with the exception of the counters, which were filmy. Again, he didn't put anything back where it belonged. After the kitchen was the bathroom, then after 3 hours total, he told me he was done. I looked at the living room and asked him if he cleaned it and he said yes. It was hard to tell, because everything from my kitchen (trash can, recycling bin, stools, cat dishes, etc.) as well as everything he used to clean was in the living room. He said "the lady" told him to only spend two hours but he spent three because he wanted to do a good job. Bless his heart. I was so anxious to get him out of there that I didn't check anything else. Turns out he didn't touch a thing in the living room. And every object he moved to clean was left somewhere else. I was so disgusted that I spent the next two hours re-cleaning my entire condo. I called to complain, and Erin very sweetly offered to send out another housekeeper on another date. Since my event was the next day, that didn't help me much. She said that Urban Spoon couldn't refund my money since I paid Eversave, and that I should contact them for a refund. WAY too much trouble to get my $35 back. My other option was to schedule another cleaning in the future at no cost. She didn't give me any formal confirmation of this, just "her word." This company cannot clean their way out of a paper bag, and I will not be using them again.

    I really wanted to update this review with more stars, not less. Particularly because I want to…read moregive a good review to those who offer groupons and discounts, to thank them for the price break - and to appreciate good customer service and feedback (such as the comment from the management below). But I cannot . . . I booked an appointment for the middle of April. I understand they oversold their groupons, so I tried to be as flexible as possible and worked with them to find a possible time. I arranged my schedule, so I can be home to let the housekeeper in (not that easy a task). I do this, because I want someone to come before I have company this weekend. I get a call a few days before . . . a matter-of-fact attitude stating that my appointment was changed to JUNE 15TH. That's right, two months from now. No, Urban Spoon. You will not come on June 15th. I don't even know what my cleaning needs will be then, so I have no idea how you think you do. I want my house clean before my company comes, NOW, not when I'm pretty sure I'll be on vacation. Had I known, I would of scheduled someone else. After my FIFTH attempt of calling them (no call back - even a call directly to the gentleman writing below soliciting my comments) - I got through. The representative was very kind and apologetic and promised to re-book the next day (with complimentary ceiling fan and floor board cleaning as an apology). I don't have fans, but fine. This will get the job done before my company comes. So I was going to overlook this whole June 15th business . .. I cancel a meeting, TAKE TIME OFF WORK and go home to meet the housekeeper and . . . nothing. No one comes. I call - get through! - and am told - no, your appointment is in June. I said - no, it was re-booked YESTERDAY. Again, the representative was very apologetic and said he would get someone there as soon as possible. But no one comes. No one calls to apologize. Nothing. And now, my company is here. Awesome.

    The Crafty Place - artclasses - Updated May 2026

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