I rate the country playhouse as a 0 of 5 stars. The staff has a high turnover of personnel throughout the day. There is NO communication between staff members regarding the child's day. I picked up my son (2yr old) several times and they "didn't know where he ran off to." I was informed by a person who was present during the CPR and first aid training that the staff were playing games and texting on their phones instead of paying attention to the instructor. They caused my wife and I a week of panic by diagnosing my son with several mental and behavioral issues. After an appointment with his pediatrician, he was cleared as totally normal but the staff continued to treat him differently.
The staff says they are willing to work with children who are potty training but we found that as soon as we dropped our son off they would put him in a diaper. We, and another parent who also had a child there, would keep receiving "incident" reports regarding injuries, but the injury(s) sustained were disproportional to the written statement. The other parent had their 18 month old fall from a stool while unsupervised at the sink and hit his head, but the staff put the child down for a nap anyway. According to this incident report, he also rolled over during nap time and hit his head on a bookcase which caused a huge bruise and a contusion. Makes you wonder what is really going on. The cameras that are in the facility either do not work or the children are in the incorrect room, as you are only allowed access to your child's room, parents are generally unable to see their children.
The staff has stated that parents are discouraged from speaking with each other, which could only mean that they don't want parents to discus what is happening with their child with others. Furthermore I withdrew my son from their facility out of concern for his well being, it took the staff 17days and the start of a new billing cycle to notice my son was no longer around, they obviously only care about the money and NOT the child's well being. AVOID THIS PLACE! read more