Had my daughter here 1 day. Chaos at drop off, and when I went to pick her up this was the…read moreexperience: 1) I looked through the toddler room window to see if I could see her playing. There was a baby sitting on a table by herself, lights off, with no one in the room. 2) Went to the front. Employee answered with no mask on. 3) Told employee about the baby. She casually said "oh ya, they do that all the time". 4) Brought me my baby and said "BTW two other babies had their mouths on her bottle and sippy cup so you might want to sanitize them because she has a peanut allergy right?" My daughter has a lot of dietary issues and she didn't even know her allergies when I provided the list and communicated her needs multiple times. Even dismissing the allergies, another child had their mouth on a bottle with my breastmilk in it. Who knows how much they drank... The staff couldn't explain how it happened, especially when she was supposed to be fed separately due to her allergies. They had no details because they didn't work the morning. Terrible communication. 5) End of the day toddler sheet showed 3 hours between changings (policy is supposed to be 2) and didn't log her nap. Not a huge deal but still. Against my gut I brought her the next day hoping maybe it was an off day and that I would feel better. After 3 hours I was so anxious I went and picked her up. At pick up I asked how she did and they said "She didn't cry as much as yesterday." Wth?! My baby is SO social. She loves kids and never cries around them. Huge red flag. I politely emailed and told the director I would be withdrawing my daughter and asked for a refund since she was there for less than 2 days. She sent a nasty email back. We went back and forth a few emails, and once I told her I was going to report her to the DOH, she freaked out and sent the most unprofessional email where she actually admitted to not wearing masks, verified the child on the table, and blamed my one year old for the bottle because her "preference" is to throw them. She's one.... When I went to pick up the rest of her things later two staff members didn't have masks on (still had 2 kids in the room). Worst of all, the next night a dark purple/green bruise from a bite mark set in. My 1 year old was bitten ON HER CHEST and no one notified me. They probably didn't even know it happened because of the lack of supervision. Maybe this is why she was crying the whole first day...I attached a pic. Makes me sick to my stomach to think about how this happened, especially on this area. Whatever you do, do not enroll your child here. The teachers seem nice enough but this place is a disaster. She was mad that I looked through the window without permission. I've never heard of a facility that didn't have an open-door policy for checking on your baby, and we can't go inside because of Covid. I'm glad I did because that's how I saw the baby on the desk. No wonder they don't want anyone looking with all the chaos they have going on. I don't care about the money. I wouldn't have taken my child back there even if I had paid a year up front. It's been a week, my daughter is happy at a new center, and I STILL have major mom guilt for ever bringing her there. Seriously...run!

Kelly Lake Montessori is decent enough if all really need is a daycare. The staff or "teachers",…read moreare so outnumbered by children, it doesn't seem like any kid gets much individual attention unless they're crying or getting into trouble for something. When I dropped my son off and picked them up, he barely got so much of a "hi" and "bye" from the staff. If your child is doing the Montessori program, don't expect to be clued in on what they're learning or what subjects they're working on. Toward the start of the school year, I had asked if they do weekly or monthly newsletters to keep parents in the loop, and what followed after was 1 or 2, and then it stopped again. None of the staff seems happy to be there, and we never really felt welcome. Maybe I'm comparing too harshly to his last preschool where the teachers were warm, the program was clear, and they went above and beyond for everything, but I've just disappointed by this place. I'm giving it a 3 star because it's not a bad daycare, my son had some fun days there and made some friends, but I want to let other parents know my thoughts before making their decision.

We are so grateful to have found Shining Stars daycare. Miss Karen is incredibly kind, nurturing…read moreand considerate. She is also very open and thoughtful in her communication to us as parents. Her space is newly renovated and beautifully laid out. Karen clearly enjoys what she does and is truly wonderful!

From the owner: A quality daycare service for children up to 5 years of age. Passionate and dedicated child…read morecaregivers providing age-appropriate activities and establishing positive relationships with parents and children. Our daycare takes pride in our unique blend of fun and learning, in a safe and nurturing environment.

My little has been there since she was 3.5 months old... they have been wonderful to her and every…read moreconcern I have brought up has been addressed. Kids will be kids and accidents happen but my kid comes home happy and looks forward to seeing her teachers in the morning.

My child is doing great and the staff is great also. My child loves going here and has learned a…read morelot since attending. I would recommend this location to friends and family.

My grandson enjoys his two days an week in the 3 hour Pre-school program. In addition to…read moreknowledgable teachers and clean facilities, parents are very good about keeping sick children home. The curriculum covers pedagogical appropriate subjects and teachers use engaging instructional strategies. Bonus: each day we receive an average of two videos and two photos of our child so we can see what they are doing and learning. We show these to him and ask him to tell us what he did at school that day. Very fun !

Poor management and education skill . Unprofessional . The owner has poor judgement and pretty good…read moreat kicking children out of this daycare .

This place has gone from great to disgusting and unsafe over the past couple of years. Management…read morehas turned over a couple of times since then and teacher staff is now a revolving door. We just pulled our daughter out of there because they aren't even pretending to apply a curriculum for pre-k. They're babysitters, now, and not even very good ones at that. Most recently, we found soiled clothing stuffed into her backpack with her other clothing, sheet, and blanket. Not in a bag, just right into her backpack which now is soaked with urine. My four-year-old doesn't often have accidents, but good lord, what lazy, thoughtless person thought this was ok? During the pandemic, staff was supposed to be masked. Almost daily, either on dropoff or pickup, there were staff seen in classrooms or in the office (the part parents and kids walk though) either completely without a mask or the mask pulled down. Every time I brought it up, I was told that they'd "mention it in a staff meeting" or confirm that yes, it is their policy for staff to mask up. Regardless of your views on masking, the fact that they just didn't enforce their own policies that are supposed to be in place for safety, is unacceptable. The owner, Tom, also spread misinformation during the pandemic regarding masks and other preventive measures via signage posted at the center and at the summer camp location. This place started going down hill quickly when the director (a couple of directors ago, I think) left. Andrea was the last good one, but it was clear that she was being hamstrung from actually doing anything good there. I know it's tough finding a child care center these days, but please, if you have the option, look elsewhere. I'm sure there are other places just as bad or worse, but I no longer trust this place to keep my child safe and certainly not to prepare her for kindergarten. The dozen or teachers who have cycled through that room in the past few months have been uninterested in getting to know the kids, have completely ignored kids who clearly needed attention, were downright mean to kids (witnessed during dropoff on numerous occasions). If you can help it, please trust your children to another center. Also, the five star review that this is updating was written with the promise of a starbucks giftcard. I'm not sure how many other positive reviews are genuine.

They're always very nice when I arrive to pick up my niece, Kaleiah. They already know me. LOL! The…read moreschools smell like Clorox. They seem to always be cleaning. The kids always appear happy.