I've picked up cosmetics here when in town over the years. Yesterday I was greatly disappointed in the store, the female salesperson and the male manager.
I've spent many years working retail and I fully understand chain stores. But, where I worked, if we as employees made a mistake with sale signage, they stood by the sign.
Yesterday's sale the sign read 40% off most items. 50% off $100 or more.
This particular rack that had its own sale sign was holiday Mac gift sets. I took several to the register that added up over $100 and was told they weren't on sale! What?! The sign is ON that fixture, it says 50% off... I was told they'll be on sale "soon" but not then. I said, "If the sign says 40% off most items" it shouldn't then only read "50% off $100 or more".
My point is, I tried to politely explain my thoughts. I even showed them the exact item on sale online at a different company. I was treated extremely rudely, and trust me. To them all I really had to say was, "then move your completely misleading sign off the rack that has nothing on sale".
This felt like a con, they get you to buy several items and not notice these items didn't get a discount.
The reason I'm giving them 3 stars instead of 1, this is new management since my last visit. ALL previous visits have been great, with super helpful, happy friendly employees that made shopping fun! read more