Absolutely a very very very unpleasant experience.
I went to the place twice earlier this year. The first hygienist was very emotional. While cleaning my teeth, she made a lot of comments such as "your teeth stressed me out" etc. I mean I am aware that my teeth are probably not the cleanest in the world but as an experienced service provider, isn't she supposed to have seen a lot of pair of teeth and be able to remain calm and professional no matter what? During this visit, she did 1/4 of the job and used 3 out of my 6 available units.
So I told them to give me another hygienist for my next visit.
Few weeks later, when I went back, the second hygienist started 10 minutes late. During the cleaning process, she said sth like, my teeth were bad blablabla, and mouth was a very important area because all the bacteria could go into the body. blablabla. She made it sound like if I don't spend a lot of money here this month to get my teeth done the way they wanted, my internal organs will be damaged someday. I mean, dude, chill. What happens to people living in level 1 countries without access to tooth brush? What happens to people who barely brush their teeth? What happens to my parents/grand-parents generation living in relatively poor condition without the ability to brush and floss teeth every day as I do now? None of them suffer from internal organ failures that you try to project.
At the end of the service, she said today's job was done and she had to leave while there was still half unit / 5 minutes time left. She said she couldn't stay. So what? You expect me to come back for another 5-min appointment? Are you freaking kidding me? You started 10 min late and you refused to say 5 more min to just finish your job? And yes, of course, not surprisingly, both of them tried to convince me to spend more money and see their dentists blablabla.
I made a complain later and was told the hygienist were just very passionate about their job and like to educate customers and eventually, this is my teeth and they just want me to have good, cleaned teeth. I mean, yeah sure, they may want my teeth cleaned, because I am paying you and they wanted me to go way above my insurance coverage to just clean the teeth that they were incapable of cleaning during the given time. And it is one thing to educate customer with fact, clarity and professionalism, while another to "stress out" about my teeth condition and imply my internal organs might be damaged if I don't do whatever they advised me to do. Dude, seriously, how many people out there in the world don't brush teeth every day and have you heard that they get sick/die from internal organ failures because they don't come to your place and have the teeth cleaned?
Absolutely a scam! The hygienists are incompetent and emotional. This place fails to deliver good customer experience. They will try to convince you spend more money. Very annoying. By starting 10 min late and refusing staying for another 5 min and leaving 0.5 unit left, they expected me to come back and spend money out of my own pocket. Seriously... read more