Elite Travel Concierge. This company is a scam. They send you a invitation to hear a sales event about travel. Promise you free vouchers for travel and dining. It's all a scam nothing is free. read more

A few months ago, my fiancée contacted Carli and paid the fee to have her plan and make all the arrangements for our first trip to Hawaii together. Carli responded a week or two later with some basic overviews and comparisons of what each of the islands has to offer. Carli made a few recommendations on a couple hotels and my fiancée, responded with some additional questions, and we've never heard back. NOTHING, NADA, ZIP...AFTER THE INITIAL informational video, which was a basic OVERVIEW and COMPARISON OF EACH ISLAND - NOTHING! We have both tried emailing and calling multiple times over the past 2-3 weeks and neither of us has received a return call or email. When calling the Hoboken, NJ office number during their Eastern Time zone office hours, we have been immediately routed to an answering service every time. We've also even tried calling after hours, hoping to reach Carli or someone in the office. We just keep getting the same answering service that keeps offering to send another message "FLAGGED" and marked as URGENT! The answering service keeps apologizing, but apologies are not resolving the ongoing lack of any response from Carli and her irresponsible "concierge" travel group. It's now approaching 2 months before our planned vacation, and we are having to plan our trip without any assistance, and we have no time to plan our vacation, hence the reason we paid to have CARLI and THE CONCIERGE TRAVEL GROUP to make all the arrangements, as we are both healthcare professionals. This is our first vacation in almost 5 years, and after surviving the crazy life during the worst of the COVID-19 pandemic, we have been ghosted by Carli and her company. Not sure why Carli has not returned our calls and emails - perhaps they are overwhelmed? However, how long would it take to send a quick response or make a brief phone call to inform us that they received our messages, and inform us that they are overwhelmed and will refund our fee that we paid for their non-existent "concierge" services. If this 5 day trip to Hawaii had gone well, we had planned to use Carli for our trips to Europe and Italy next year. Also this company has now not only lost all the referrals we had intended on providing, but we will now make certain other healthcare professionals use a different "concierge" travel company. So unprofessional! HIGHLY DO NOT RECOMMEND this company! read more

Carli and Kelsey at The Concierge Travel Group delivered a not-so-minor miracle! Only 2 weeks to book a 3-week honeymoon in Switzerland!?!?!? IMPOSSIBLE!!! I asked them about planning a 3-week honeymoon in Switzerland, to include flights, hotels, rental car, activities, ... all with very specific requests (planes/trains/automobiles, fireplace in rooms {when possible}, skiing/ski guide/instructor, restaurant reservations, and much more), but they had only 2 weeks to plan it. They delivered much more than I ever could have hoped for, added special and personal touches at certain points in our honeymoon, and when any issue happened, they were on top of it and helped resolve everything. I wouldn't hesitate to work with them again. I could only imagine what they could have delivered if I had given them more time. "Thank you!!" doesn't even begin to cover how much I appreciate them. read more

Avoid at all costs if you're hoping to have a stress free honeymoon. We were left in the dark on so many aspects of our trip. We ended up having to take matters into our own hands during the week of our OWN wedding. Just so unprofessional in their responses to our requests as well, never taking responsibility for their actions. In the customer service industry, you'd hope for the best service for the price you pay. It was not the case and so disappointing. read more

USE THE HONEYMOON CONCIERGE!!!! My fiance reached out to Carli and at first I was very skeptical, thinking there was no way we aren't going to be hit with a hidden charge or something like that. It was completely the opposite and better than i could have imagined. Carli helped us navigate our trip through Italy and Paris easily laying out options for hotels and adventures from cheaper to more expensive. We get 5 star treatment from all the hotels we stayed at thru her (nothing like having the hotel manager in Capri take you to the patio when you check in and pop a bottle of champagne in your honor) We even had one of our flights get cancelled and Carli was able to get us a refund for the night of our hotel stay we missed in Sorrento Italy. For everyones reference Carli helped us on our stay as follows: Sorrento Italy at Hilton Sorrento Palace Isla Capri at Excelsior Parco Hotel Rome used AIrBnB Paris, France Hotel Villa Maillot WOULD USE THIS SERVICE AGAIN IN A HEARTBEAT!!!! read more

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Carli and Gabriella were great to work with for our Greece honeymoon. We are experienced travelers but needed a hand with island and hotel suggestions. all the recs were great and the ones we picked were perfect and just what we were looking for. They also helped us with transfers and logistical details that are nice not to have to worry about on a trip like this. Little details like champagne and cake on checkins and room upgrades (in Santorini) were a nice touch. Would definitely recommend to others. read more

Carli Fernandez helped plan our entire honey moon in Hawaii and hooked us up on free room upgrades and newly wed gift baskets in two of our hotels. She was super easy going, friendly, and quick on email and or phone reply's. We didn't have to pay her any additional cost for planning the trip; we told her what we wanted and she delivered. Thanks so much Carli! read more

What could I possibly say about Carli and her team that hasn't been boasted on her reviews. She is absolutely amazing. Her talent for planning unforgettable, once in a lifetime trips is unprecedented. Carli will instantly become your friend as she learns about you and your desires for your vacation. She planned the trip around as our hopes and wishes using her experiences and knowledge. We used Carli to plan our honeymoon to Italy and she covered IT ALL. From Rome to The Amalfi Coast, we relaxed, explored, and ate our way through the greatest country on the face of the earth. She really got to know us and made sure our experience was exactly what we were dreaming of. Every hotel she picked was PERFECT, one more gorgeous than the next. Her impeccable planning skills made for smooth transitions and travels to different cities. We didn't even have to think. We just went with her plan and everything was smooth, without any issues or blips. Carli even took the time to plan dinners and tours for us, which made the difference. She knows where to go and what to do. If I could get on top of the Swiss Alps and shout it from the top of the mountains, I would. Carli is truly one of a kind. We feel so lucky to have worked with her to plan our honeymoon. Thank you for the most amazing trip. We are so appreciative of your work and an extra thank you for keeping it in our budget. Carli, you are a gem. We HIGHLY recommend her and her team. read more

My husband and I cannot say enough great things about The Honeymoon Concierge and about Carli Fernandez in particular! Carli worked with us over the course of 2017-2018 on our October 2018 honeymoon. We gave her a budget and an approximate number of days we had to work with, and she patiently worked with us on multiple different itineraries until we settled on Thailand. She answered any random questions I had along the way (and I had a lot!). The service, however did not stop at planning. The entire honeymoon experience from the moment we landed in Thailand was amazing. We had 5 star service and seamless transitions from city to city and activity to activity. I cannot recommend The Honeymoon Concierge enough! read more

Megan helped us to plan our dream honeymoon Safari in South Africa! Navigating this process during Covid was tricky to say the least, but she was there every step of the way, constantly doing research to answer my endless questions and concerns. She was even on the phone with me at the airport when we ran into issues with our flights! Besides being extremely helpful and pleasant to work with, the itinerary Megan planned for us was unbelievable. Every place we stayed at knew it was our honeymoon, and we got lots of special treatment and even 2 room upgrades! We were met at the airport for multiple transfers, and truly felt like VIPs. Our safari experience was clearly the highlight of our trip, and we were blown away by the staff, accommodations and of course wildlife. We definitely look forward to working with Megan again in the future! read more

Hi Carli! I had to write and tell you how absolutely wonderful our trip was! Our vacation started the minute we stepped on the plane. Emirates is an exceptional experience! Athens was fantastic. The hotel was beautiful. Perfect location. Incredible service and amenities. Our tour guides, Costas and Katharina could not have been better. They really brought together the old and the new of the city for us. Our dinner on the hotel rooftop was amazing! We ate with a perfect view of the Acropolis. Our flight to Santorini was delayed, but once we arrived in Oia we were overwhelmed by it's beauty! Canaves Oia Suites was spectacular! Breathtaking views, unbelievably helpful and professional staff, unforgettable room, delightful pools and fabulous food. Special mention for Desi who is an exceptional Concierge. She went way above and beyond to make us feel welcome and special. On our hike from Oia to Fira, which was unforgettable, our guide Arsenio was terrific! A few other experiences we had that I have to mention are our food and wine tour with George , yoga with Maria and our catamaran trip with the only all female crew in Oia, Captain Evi and First Mate Vasia. We had a meal prepared on the catamaran that was five star quality! Everyone we met was friendly, helpful and kind. We even had a driver, Spiro who stopped roadside to allow us to watch "the sun dip into the water" at sunset and also pointed out exactly where we could watch the sunrise the next morning, which we did! Spectacular! Every meal was better than the last, from our casual lunch in Imerovgli to our private balcony dinner to our meal at Amani, which can only be reached by boat. Delicious, fresh and wonderful. Santorini wine is also amazing! This trip was truly unforgettable! A perfect way to celebrate our 35th anniversary! Between this trip and our trip to Paris, I think we really have the travel bug now! We can't wait to plan our next adventure! Thank you! Carolyn & Joe read more

We live in Hoboken and found The Honeymoon Concierge off of Hoboken Girl. It was right after both our wedding and original honeymoon plans had to be canceled due to COVID. Megan couldn't have been nicer, and more helpful in planning an amazing, more local honeymoon for us to pivot our plans. The places we stayed were amazing, and she was so helpful in planning thoughtful, and wonderful restaurants and activities for us. She made everything really easy, and eliminated a lot of stress we were feeling through all of our other cancelations! read more

Carli helped us plan our honeymoon to Thailand and we can't say enough great things about our experience. She was extremely responsive, listened well and asked questions to best customize our trip. The logistics execution was flawless and she even hooked us up with some pretty sweet upgrades (pool villa! champagne!) throughout the trip that we probably wouldn't have received on our own. She even sent us a bottle of champagne and a hand written note before we left. Every detail was accounted for, her knowledge and resources in planning our destination honeymoon were invaluable and I'd recommend her to any couple looking to plan a honeymoon or a romantic trip. read more

We had a great experience with Carli planning our honeymoon in Nov. 2017! We visited multiple destinations in New Zealand and finished the trip in Hawaii. Everything was seamless which was key as we had many in-country flights in NZ and several ferries. The hotels, excursions and restaurants she recommended were fantastic. She was very accommodating as we had to make several changes to the itinerary prior to booking and quick to respond. This was our first time using a travel agent and we'll definitely be using Carli again for future trips! Highly recommend her!! read more

We recently used The Honeymoon Concierge services for our Mediterranean honeymoon and I have nothing but wonderful things to report. Carli was SO amazing at arranging flights, hotel rooms, transportation, activities and reservations. Jumping around to a few different destinations in Europe can be challenging at times, but we were in the best hands. Cars were always waiting for us at each stop, all of the hotels knew it was our honeymoon and treated us with the most special treatment, and everything she arranged for us was seamless. Carli undoubtedly helped us pull off the trip of a lifetime, we can't thank her enough! read more

The Honeymoon Concierge experience was above all our expectations! Carli listened to what we wanted in an anniversary trip and found the perfect resort/location. It truly had everything on our wish list. Everything was handled, organized and ready for us which made the trip that much more relaxing. We will definitely be using The Honeymoon Concierge on all future vacations! read more

We had a great experience with Sami planning our honeymoon in Cabo! Sami was very helpful and responsive throughout the process which included multiple flight changes due to our travel plans changing. I would use Sami and The Honeymoon Concierge again and recommend to all! read more

Carli is beyond amazing! I have no words to express how grateful I am to all the work Carli put into planning my honeymoon to Greece. The day of our departure our flight was cancelled due to rain storms. I contacted Carli and within minutes she responded to my distressed email. My husband and I were put on the next flight and off we were to our honeymoon in beautiful Greece. During the process, Carli kept a close eye on our flight and even suggested changing our flight in order to have a slightly longer layover in order to make sure we caught our connecting flight. She was always so lovely and kind during our interactions. I later received my full honeymoon itinerary with a bottle of champagne and a personalized note! I was not only grateful but so impressed at her thoughtfulness. While in Santorini, Carli called the hotel to check on us and made sure our room was upgraded. I cannot say enough about how wonderful this process was and how relieved I was to find someone that I could trust to plan my dream honeymoon. I have recommended her to everyone I know and will also be using her services on future trips around the world. Thank you Carli!!!!!!!!!!!!!!!! read more