I have been getting 2 cars serviced regularly at VIP for 5 years and I have been pleased with their…read moreservice. My overall trust in them has been reinforced several times; that, along with fair prices, is a key reason for my loyalty. Just today they replaced 4 tires for me and the price was below the estimate I had seen on Consumer Reports. Most of the people I've encountered there are personable and willing to take the time to explain things.

Went in suspecting my brakes were bad. They told me the driveshaft broke and the whole back end…read morecould fall off. They had me tow it to a location 30 miles away, only for that mechanic to tell me it was in fact my brakes causing the noise. I requested the unnecessary tow be removed from the VIP bill. Manager refused, said her boss won't approve it, then got increasingly defensive. Received a call from her boss and he agreed, without argument, to reimburse me. So glad the Topsham mechanic wasn't available to work on my car at the time, or he would have torn it apart for no reason. AVOID THIS LOCATION.

I hadn't used Autowerks in 10-12 years after buying SUVs from them; however due to the increased…read morelabor costs and overhead costs BMW passes on to the consumer, I decided to try Autowerks again. It was a great experience: convenience of a loaner, on-time service, honest review of service needed and what should be done soon. The difference being that the dealer seemed to upcharge on what is needed and what coud be done. Their overhead charges and labor costs were extreme as well. That said, Autowerks charges a fair amount on labor and additional "Phantom" time did not appear on my bill. Give them a try.

Amazing customer service. These folks are so knowledgeable and take the time to discuss any…read moreconcerns and questions about our German cars.

We were towed off the highway after hitting a pothole. We were going to purchase 3 or 4 tires. I…read moreasked for change to tip the tow truck driver. The first person I asked said sure, but come to the other register. I went to the other register asked for change, which seems reasonable considering that we were about to purchase tires. This other guy was rude and condescending towards me, said we don't give change here, only to customers... which we were about to be... his bad attitude lost him a big sale. Too bad for VIP tires...check who you hire...

Would give negative stars if I could. They wayyyy over charge on everything! They charge my son a…read morenew driver 160$ to change the front light bulbs!!! Quoted me over 1200 for breaks! It's insane. Not the right way to do business and its too bad because of the convenience!!

Excellent value for oil and filter change, and the staff were helpful, welcoming and friendly…read more Really delighted to find a family-owned quality auto shop in my new neighborhood.

A most egregious sequence of events…read more Agreed upon full day drop off for battery replacement; car did not start up right upon pick up, had faith, and it was dead upon morning. Had to Uber kids to school, call roadside assistance for jump. Was not told until back in person that the reason was THEY NEVER REPLACED THE BATTERY BECAUSE THEY DIDNT SEE IT ON THE PAPERWORK. This was the sole issue that had been discussed for 2 days prior. I'm still pleasant at this point; walk home. Receive call ACCUSING me of not giving them my keys; they strongly believe this because "I gave them the car running". I'm like duh, the battery's dead, that was a convenience TO YOU. At this point, I say "you already didn't render services upon payment in full and now you're telling me you lost my keys, why would I believe you?" I hung up, I'm on my way. On the way on my child's scooter, I get a VM, of course they found the keys. Pete(?) meets me outside, hands me keys, tries to show me "what happened". As I'm already getting in my car, he says "I don't appreciate you hollering at my guy". Well, I don't like the false security of being sent off for paid services not rendered and then getting accused of lying and the possible stress of lost keys on top! Wow! I never even asked for a refund. UNACCEPTABLE.

Great service and great support very pleased with what they did and how they support me when I had…read morea problem with one of my tires. I wasn't their fault they got a nail.

I've been going to these guys for years and, honestly, I'll never go anywhere else for my car…read moreissues. I get my annual inspection here, I get my new tires here, but most importantly: I get things fixed here when other mechanics have messed something up on my car. Which has happened three times in the past two years! The most recent example: an auto body shop didn't put all the lugnuts back on my tire, and they didn't tighten the lugnuts they did put on after working my vehicle. I drove around, unaware of this, for weeks. When I went to get my inspection sticker, I recreated the strange noises coming from my tire (SIDE NOTE: they never laugh at me when I do this; I've seen other customers do it to them too ["thump, thump, thump" or "SCREEEEE"] and they take it very seriously). When they looked, they were appalled. They tightened lugnuts, added lugnuts, and checked my alignment for free because of how dangerous a situation it could have been (like... I was miles away from my tire falling off my car). When they told me (multiple times) my car was safe, I believed them. I always believe them. They have never led me astray. They're reliable, competent, considerate, friendly, patient, and have great senses of humor. One time I had to have SO MUCH work done on my car, they didn't want to say how much it would cost out loud so they wrote it on a paper and slid it over to me like we were in a movie. I've been offered ice cream, coffee, rides if I needed to be somewhere. But most importantly? I've been offered the best of humanity. (Nearly every single time I'm here, an elderly person stops in to ask if they could put air in their tires. And they do it immediately. For free.) Thanks for making me (and so many others) feel seen and heard, folks! Your customer service is unlike any other.

This place has been closed. Spiderwebs on the door handle. Lights are on...nobody home.read more

These guys are morons. I went in for an oil change and my car left the shop making all kinds of…read morenoises it had never made before. Went back a few years later for an oil change again. I figured the staff would have changed since my last experience. It took them 3.5 hours just to change the oil and my car was the only one in the shop. Then they came out and said that my brakes and muffler needed to be replaced. Took it to my family's mechanic a month later for an inspection and he said my brakes and muffler were in perfect condition. Unbelievable. Literally unbelievable. There are many MANY better places around town to go instead of Meineke in Topsham.

I just moved back to the neighborhood and my car had troubles turning on and staying on. I was…read morestressed out and did not want to be stuck at the dealership all day, but luckily I found Cumberland Ave Garage! AAA came to jump my car, and when that didn't solve the problem they towed me here. I didn't know what to expect, but I was so pleased by the kindness and promptness of the team here. I had no appointment and understood I could be without a car for a few days. But within 48 hours my car was working and back to me again. Things that stood out-their team is direct and goes above and beyond for you! They told me everything that I needed to know about my car troubles (ultimately a new battery) and things that I should look into (due for oil change and state inspection). They did all of this work for a reasonable price and I know I'll be coming back here in the future (hopefully with a scheduled appointment and not a breakdown). I highly recommend getting your car serviced here :) The do a great job, and it's walking distance to many great coffee and breakfast options if you have time to kill.

Quality of the staff and service. My only regret is that you really need to plan ahead as they book…read moreup quickly

Excellent and quality service, friendly staff, all for a good price. I went there to get new tires…read moreinstalled, and they worked around my somewhat tricky schedule to get it done. My brother's a mechanic in the area, he trusts Paulin's and I do too. Highly recommend!

They've been fair and reliable. I can only say positive things about Paulin's who have serviced my…read morecar for several years. I would recommend Paulin's to family and friends.

Top notch customer service! I've never used a Prompto Oil change service before. This was so easy…read more No appointment needed just line up behind the orange cones and when a bay becomes available the garage door will open and the attendants will guide you in. You simply park over the oil change station and follow the attendants instruction. It really is only 10 minutes! Staff worked quickly, they were knowledgeable, they reset my oil light and hooked me up with a new cling for my window to tell me when I'll be due again. They check fluids, wash the windows, no high-pressure sales tactics, just quick, friendly service. I was in and out on my lunch hour. Like a snap. I'll be using them in the futre for my oil changes.

Reasonably priced and good customer service with B.S. I would recommend this place to others.read more