NOTE: I have an extensive email trail to document everything contained in this review.
I worked extensively with business owner, Tim Tyler, for more than two years getting my laptop upgraded and various issues resolved. In August 2018, he agreed to provide my niece a laptop for a good price, $350, which included Windows and MS Office, and all packaging and shipping costs. He claimed the laptop was damaged in shipping. I do not know if this is the case or not, as he never provided me a tracking number initially. Because we had, what I thought, was a good working relationship, I trusted what he told me. It wasn't until January, 2019 the laptop was finally delivered to my niece. And then it shut down on her and she had to find someone to reload Windows on the machine.
After that, she and I both began receivieving messages that Windows was unlicensed and everytime we opened an MS Office application that the product was unlicensed. Tim told me over and over it was a virus. I tried repeatedly to make an appointment with him to resolve the issue. I was in Washington State for most of January and February, so would have had to resolve the problem remotely.
Finally, after I returned to Louisville in late February, he provided license keys for Windows, which fixed the issue. If those license keys would have been loaded in the August timeframe, when I had my computer upgraded, we would not have gotten the messages for Windows. The message was coming up every 2 - 3 minutes and I had to close the window to proceed using the laptop.
I pleaded with Tim to get the laptop to my niece, and he repeatedly said he was busy with other clients, busy traveling, and had even had some health problems. I tried for months after he'd upgraded my laptop in August to get a hold of him, and for months he was unreachable. I was beside myself. As a writer, I depend on MS Word. My laptop was frustrating to use because the unlicensed software messages popped up continually.
Tim did, at threat of negative reviews, provide both myself and my niece valid licenses for Windows. The licenses he provided us for MS Office were not valid licenses. After pressing Tim over and over, accusing him of selling me pirated software, I got nowhere. He wanted to physically take my laptop to resolve the issues. I was adamant I did not want Tim to have physical access to my laptop, and that we could resolve the issue by phone. This would have been a simple fix if he had valid software license keys. He never provided them for MS Office.
I have had to make arrangements for licensed copies of MS Office to be installed on both my laptop and my nieces laptop at an additional cost to me.
When I purchased the laptop for my niece in August, I foolishly made a cash transaction with Tim for which I did not obtain a receipt. My fault. during the months of January and February I repeatedly asked for invoices of all the work he had done for me in 2018 and he never addressed my requests, and of course I never received that documentation from him. read more
