Rob is a true professional who consistently produces excellent, high-quality work at a reasonable…read moreprice. Communication is one of his strongest points--he responds to messages quickly and clearly, and scheduling is always handled efficiently within a reasonable timeframe. It's rare to find someone this dependable and skilled. I recommend him without hesitation.

Rob Newcomb answered a late evening Black Friday call for a hot water leak. He came very fast to…read moregive us hot water for the weekend. We are very happy for his prompness and quality!

He saved my life! I had a tub clog, called a roto rooter guy and he made things worse. He broke the…read morepipe and flooded my place. I was in a panic to get it fixed as I need to travel abroad in two days. I tried a few people without success and then found Mitch by accident. He is easy to communicate, very experienced and smart, identified and fixed the problem right away.

I am a single woman.Now that being said, Mitchell had fair pricing. He did not add to the price on…read morethe tail end. He is personable and kind! It was an absolute pleasure to work with him! I will use him on future projects and already recommend him to my sister, who needs work done!

I've been utilizing Landry for a couple years now and can't say enough about them!…read moreSam came out for a scheduled yearly maintenance appointment and not only did a perfect job but took the time to explain everything to me as well. Sam came back out a week later to reinsulate my furnace. He did such a perfect job it looks like a big Christmas present wrapped It's clear Landry's first priority is their customers satisfaction as it shows in their work. The value for the quality of work you get is phenomenal which is very important to me. I am completely satisfied with Landry's services and will always use them exclusively.

Called for them to come out when I did not have any hot water in my home. The technician they sent…read moredidn't know his a** from his elbow. He plain out said he didn't know what to do and called another technician. The tech on the phone walked him through the entire session which ended up with me paying $260+ for a new zone head. Less than one month later, I had no hot water again and I went with a different company. Tech from the other company said the first guy replaced the wrong zone head. I see Landry and I shutter.

I just wanted to shout out to Whitney - anytime I have had a heating issue, they are right there to…read morefix it. I called this morning with no heat and they were there within the hour and fixed it. Everyone I have ever had come to the house has been professional, friendly, and done a great job!

Had a leaking bleeder valve that i tried to tighten, the valve snapped off and the water started…read moregushing out. I called the emergency number and Mike who was on call promptly answered. He told me what to do since he just arrived at another call. He showed up a half hour later and repaired it in a true professional manner. Good job Mike!

I reached out to Alpine Heat Pumps looking to add heat pumps & mini splits throughout our very old…read morehome to take advantage of the Mass Save rebate. A technician came over and thoroughly assessed the interior and exterior before letting us know that it wouldn't be feasible to have the heat pumps service our second and third floors. This was due to the exterior structure of the home and electrical limitations. I appreciated the knowledgeable and thorough explanation of why this couldn't be accomplished. They did, however, indicate that they would at least able to provide service to the first floor only and provided a quote for that.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

These people are very good ***** Very efficient right on…read morethe spot Extremely nice J T is the person who came to our place was very good

Had my heating system partially break down in Nov 2025. Had a friendly service technician come by,…read moregave me some options for repairs, and told me I had to pay half the estimated cost to get the parts. I was emailed a receipt immediately from his phone while he was in my house, so I assumed everything was above board. Waited several weeks after the cash was checked, made multiple calls over several months asking for updates with the response that "someone would get back to you soon." Sent two emails with the last one asking for my money back, still haven't heard anything. Notice the owner of the company responded on here once a few years back and that someone had a similar problem just last year, including a technician asking for half the payment upfront. I tried to be patient and was willing to hear them out as to what could cause a delay but I can't do that with zero information, so I decided to share my experience publicly. (Note: I don't know why Yelp is saying I live in CA, I live in MA.)

Hired them to put mini splits in & I would highly recommend them! Diana was great for any questions…read moreI had & her communications skills were top notch. Everyone I dealt with was friendly. The work crew was very efficient. They had great ratings when I was looking for someone to install mini splits & I'm very glad I chose them.

From the owner: LaCroix Heating and Cooling, Inc provides installation and replacement services for central heat…read morepumps, ductless mini splits, central AC systems, gas furnaces, and boilers for all of Massachusetts.

Modern energy installed mini splits for me. They did a great job, and were a pleasure to deal with.read more

Annual Maintenance Very efficient. Kept me updated on…read morearrival of technician. Very thorough and neat. Sent me the invoice immediately with pictures and info of what was done. Service plan has them come twice a year. Once for heater once for air conditioning.

Jay Moody is great! They installed our two mini-splits, and Tom did a great job on our annual…read moremaintenance. Our dog, Winnie, loved him, too!

My wife scheduled a service appointment three weeks ago for today between the hours of 12pm - 4pm…read more At 3:09pm, I received a call stating that they would have to reschedule and offered tomorrow for service. I explained how my wife had to take time off from work (Not get paid) and how it felt really inconsiderate that they called so late to cancel. We're not available tomorrow and no other remedies were offered. Super frustrated that we waited for three weeks to be cancelled last minute. UPDATE: We spoke with management from Al's Oil shortly after the mishap. They were understanding and responsive to our frustrations. They rescheduled quickly and effectively met our needs. Al's Oil made up for the misstep and then some. Very appreciative for their response.

check my update to there response! DONT USE THIS COMPANY HONESTLY FIND ONE THATS HONEST AN…read moreRESPECTFUL! AN HAVE TECHS WHO TAKE ACCURATE NOTES AN DONT LIE! I would never choose this company for oil if I were you. They tell you one thing in person that needs to be done, but then lie on paper and say something different. We have had six guys here, all saying something different, causing a hassle of a mess. Then today, I spoke to Tammy; she was so rude! She didn't care that I had the tech conversation with me on our Ring cam that proves what I'm saying: "I get what you're saying, but it's not what he put on the paper!" I said, "So how come every time a tech comes out here, they lie about what they told me, seeing as it's happened each time?" Her reply was, "I don't know! I'll have to have a talk with them when they come in." I said, "Well, it's getting cold; we have barely any oil and don't want to put oil into the tank, seeing as he told me it would Contaminate it an not work properly! She didn't care, so I went, "Maybe I should have another company come out and look at the tank." She went, "You should, because we no longer want to work with you, and I'll let community action know. I'll email them." I said, "Okay, that's fine," then hung up! They are nothing but rude and never write down what they do on these service calls! I'd stay away! You guys are the worst oil company and so rude. Tammy is beyond rude and makes no sense. Seeing Tammy said it goes by what they wrote, not what they say in person, even though it's on my Ring camera. But we already found a new amazing oil company that doesn't play games and is honest and respectful, unlike your company. Tammy needs a new job, not to tell me she can't go off what I said, even though it happened in front of my Ring camera. None of your techs write accurate notes. So I will let everyone I know to never use your company unless they enjoy rude customer service where you get yelled at! So no need to reply to my updated review, seeing you wasted my family's time with all the lies and no respect! THEIR RESPONSE IS LIES. THEIR TECH LIES! THEY ARE A HORRIBLE COMPANY! THEY TREAT YOU WITH DISRESPECT! I'D REPORT THEM TO THE BBB IF I WERE YOU, OR TO THE STATE! I CAN LAUGH BECAUSE I NEVER MENTIONED COMMITTING FRAUD; I JUST WENT OFF A CONVO WITH THEIR TECH. BUT TAMMY HAS AN ATTITUDE AND WAS SO RUDE. SHE MESSAGES COMMUNITY ACTION TO TELL THEM YOU GUYS NO LONGER WANTED TO WORK WITH US. MATT CALLED TO ASK ME ABOUT IT YESTERDAY! I TOLD HIM HOW RUDE AND EVERYTHING TAMMY WAS TO ME! AND TOLD HIM WE FOUND A NEW COMPANY WHO DOESN'T LIE AND IS HONEST AND KEEPS TRACK OF NOTES! STAY AWAY FROM THEM. THE OWNER IS A JOKE WHO DOESN'T CARE ABOUT YOU AND WHAT HAPPENED. LIKE I SAID, RUN AWAY!