PLEASE READ REVIEWS!
If your children do not know how to…read moreskate, this is not the place for them! Management referenced a 30-second interaction, during that time I was clearly managing an agitated baby and verbally stated multiple times that I had already being spoken to rudely. Not addressing the same rule more than ONCE mind you. That should have prompted staff to stop and assess the situation instead of continuing to escalate it. I refuse to not support my child ( 5, 4 and 20 month old) while they are skating for the first time, nor will I allow my children to sit and cry in public without support. When I picked up my 20 month old during an intense emotional episode, I was not skating. I had just exited the rink and was returning to the bench. I clearly stated this and indicated I had literally picked her up 6 seconds, barley getting her to my chest before he barreled around the corner to approached, make several abrupt remarks, and left without any attempt at respectful or professional/personable communication.
This place has been garbage for over 7 years!!!
I would not recommend this establishment in Hadley Massachusetts. We are a family of five (two adults, two children ages 2-5, and a 1.5-year-old). We rented two pairs of skates at a cost exceeding $70.
During our visit, staff repeatedly confronted us in a manner that felt unnecessarily confrontational and lacked professionalism. I was first approached for holding my 1.5-year-old while skating, which I understand may be against policy; however, this was my first time skating with young children, and the interaction was handled poorly. On another occasion, my fiancé attempted to cross the center line briefly to assist me while I was managing both a toddler and a young child. There were no skaters nearby at the time, yet he was again confronted by the same employee.
In the carpeted area, I picked up my crying child, and within seconds was approached and instructed to put her down because I was wearing skates. The delivery of these instructions was abrupt and lacked any empathy or discretion.
Additionally, the skates provided for my child were visibly worn and in poor condition. The Velcro no longer functioned properly, a concern that was verbally acknowledged by a staff member while adjusting them.
Despite advertising as a family-friendly venue, our experience did not reflect that claim. This facility may be more suitable for experienced skaters rather than families with young children.
We were offered free lessons for the kids and still, we denied them for lack of empathy and confrontational approach.
Owner tries to argue every negative review.
Your place is old, your skates are unsafe and your staff is unbearably disrespectful to parents, and according to reviews, your summer camp kids hate it too.
Response from the owner or manager
Hello Kristie, thank you for taking time to write a review. Although a direct conversation, while you were in the facility, would be more productive and helpful, we always appreciate feedback. It is unfortunate that you found simple instruction, on serious safety concern, "abrupt." The risk of falling or dropping a child from four or five feet in the air, while you are on skates, is never taken lightly. The fact you had to be reminded multiple times demonstrates your lack of understanding. I encountered you only once directly, for all of 30 seconds, and you were flippant and arogant, arguing about holding your child while you were on skates. Safety should never be taken lightly. The rest of your commentary is inflamatory and unwaranted. And yes, $70 for five admissions and two rentals is accurate. I challenge you to find a better value for an afternoon with the family. Our offer of free skating lessons was genuine and an attempt to give your family a chance to further enjoy skating. I'm not sure what your reference is to summer camp; We have none. If you wish to have an honest conversation about your experience, and find a path where I am still willing to help your children with free skating lessons, please feel free to reach out. I look forward to helping you create fun memories with your family. Thank you again for taking time to comment.
The owner continues bashing any negative review without taking any accountability for their lack of perfessionalism.