It was not bad in trampoline park it was fun employees are nice. And that was it…read more Okkkkk

Great value for what you pay for, and will definitely keep your child busy. Could be a bit cleaner…read moreand needs to update some of the items as they are broken, but overall a fun place.

Do not, for any reason, waste your money and go here, especially for a birthday party…read more My nephews bday party was scheduled ahead of time for a party room starting at 11am when they open at 11am so naturally, no one was there one time to open. One worker showed up and could not get in and was calling and calling because whoever was supposed to open was late or didn't show. So unorganized. When we got in, the place was dirty and the party rooms weren't set up and no one knew where to find the table clothes, plates, etc. The room was way too small for the amount of people we had and although the kids didn't know better because they are 4 and 5, I was annoyed. Just don't do it.

We went to a birthday party there and they recently upgraded the park with arcade machines, a sport…read morecourt, and some other fun games. We had a great time at the birthday party! The kids love the lazer maze.

I can't give it more. I wish I could and this place has really great potential but management needs…read morehelp. I went for a bday party. The room was fine. The set up was cool. It's typical set up. So what you'll get at other facilities, you'll get here. The facility is AMAZING!!! There is so many things to crawl through, run around, stairs and slides, basketball courts to have little games. Two personal size trampolines that's one jumper at a time. That can be an issue if they don't have a timer for it and the line gets long. I didn't see a long line because the kids would leave and play around the whole facility. They had a small gaming room that I did t check out but I can only assume it's like other arcade spots. Only a bit smaller section. They had this one area that you can be on the second floor and launch balls down to the ground floor with a bit of force to make it fun and give you the illusion that you have a powerful gun. You can throw those balls around and hit each other, they were soft. In the middle of that room there's an apparatus that blows air up and makes these balls float and come out of the top of a 4 foot tube. Again, it's cool for 2-7 year olds. Maybe even 8-9 Yr olds would have fun in this room. This place is really big. You can't keep an eye out on your child. That's how many tunnels they are and how fast the kids can come through there that you'll lose your eyes on them. If you're the parent that needs to keep an eye on your child 100% of the tiMe, get socks and join in on the fun with them cause from the ground you will not be able to do it. They have a toddler section. A small version that they can easily have fun there too. NOW.... As for the 3 stars... I couldn't give more but if they fix this one section or gap in their business this place can be a 4.5 to 5 star facility. The tops of the slides: DUSTY. Needs a cleaning. And WEEKLY too! NOT monthly. The staffing!! The staff was very very short. The line at the concession stand was too long and the wait was insane, especially for a place that was starting to get full. I went on a Saturday around 11am... that's PRIME! TIME!! That's when you would have a FULL STAFF! Two staff at the concession stand, two staff setting up the party rooms, two in the front, two roaming the play area. .... That's just for the weekend staffing. Weekday, knock it down to ONE or less in all the areas that I listed. But it gets better and this is the ending. As we were in the front. One of the staff that was there happen to have a relative that she hasn't seen in a long time. I know this by her reaction and by what she said and how her convo went. She said, "when did you get in motherfu&!3r?!" Loud and clear. My wife said that shortly after she said, "my bad for my language".... Umm too late sweet pea. Thank God my son didn't hear that. I would have been upset if I had to explain to him that's not a word you use. So that was our intro to this place. Not a good start. Would I return? Yes and I'll bring in my own snacks to avoid waiting 10 min for a bottle of water or drinks. And put ear muffs on my children. That's all folks.

This was by far the worst experience I've ever had with any staff. Unfortunately they were short…read morestaffed only had three people working. The manager was very very rude and unprofessional. I was "supposedly" allowed to arrive 15 min early to set up they wouldn't let us in the room until exactly 11. I was given attitude from the manager when I was asking simply questions and was told, "trust us we've been working hard all week for this." I don't know what that consisted of the room wasn't set up, I didn't have enough plates or utensils. The party attendant was no where to be found and non existent. One of the moms was trying to help me out and was yelled at by an employee. I will say the only helpful and apologetic employee there was Esmael (probably spelled that wrong). He had patience with us and answered all my questions. But unfortunately he was also running two other parties at the same time. When I originally booked and spoke to someone the person advised me I could just pay for the other additional children at the same party rate. Well apparently that's not how that works. Any additional adult and child is regular admission fee which gets to be very expensive very quickly. I paid $700 and this was more of a headache. And I received very little help at all. The manager just tried to argue with me (when in fact I didn't intend on arguing) and I shut it down telling her it didn't matter that I was still paying. Another thing is the cleanliness. The playscape I can understand that probably is difficult to clean. But the floor in party room was very sticky. The women's bathroom had a toilet constantly flushing which didn't allow any other toilet to flush. There was no toilet paper in the stalls. We were there when it opened, how were the bathrooms not cleaned from the prior day? Also the hand sanitizer stations were empty. All in all if you're looking to book a party just don't. Save yourself the torture and aggravation. For the amount of money I paid I expect at least some help and some courtesy and respect as a customer. I didn't expect to have the red carpet rolled out. Just treat us with kindness is all I ask for.

Had an absolutely amazing experience at Fun City with my daughter and friend. There is definitely…read morefun for all ages, so many fun activities to do. Pleasantly surprised at how massive the location is. We went right at opening on a weekday and had the place to ourselves which was great to not have to worry about anyone potentially bumping into my 2 year old. Absolutely loved the massive ball pits and different types of trampolines. Only downside for us was that the slides were a bit steep for younger kids so it didn't seem safe to use them. Great place to get together with friends old or young! Pricing isn't necessarily affordable to visit too often but definitely must try at least a couple times a year.

Plenty of parking outside with handicap parking available. We arrived on a Sunday morning around…read more11am for a birthday party. We completed the waiver when we arrived. Only complaint with this is that it saved some of the information on the screen. I would definitely recommend to click to not save your information. We were able to go right to the party room where a host checked the kids in to ensure a waiver was completed. They were given socks and a wristband. The party allowed for 2 hours of fun! The host and people there were attentive. This isn't a babysitting facility so obviously keep track of your little ones. They had so many things to keep the kids preoccupied and the ability to get their energy out. They didn't want to leave! The only complaint that I have is for the arcade area. All games were 7 or 8 credits. Minimum card option is for 20 credits so there aren't enough credits for a minimum of 3 games. They should adjust the credit minimum to 21. Otherwise this place was awesome for the kids and we'll be coming back!

Follow Up Review Response: I see the business responded to…read moremy comment and I applaud and appreciate them being responsive to feedback. I do want to reiterate that my experience could have gone very differently with a "I'm sorry that there was confusion about when you'd be able to access the room. I can see how that might be frustrating. We will do everything we can to get you access to the room as soon as possible." Nothing like this was ever said. We were told the room is in use and the room is being cleaned and then we were admitted. We were admitted before the stated contract time but the reason I choose to still provide feedback about the experience is b/c while contract language says "jump time 1-2, room time 2-3" there was also email guidance about what could be brought in and how access to the room could be granted upon arrival to decorate and set up, which lead to my confusion. Also EVERY other party we have attended there and I'd say it's over 5 we had access to the room no fewer than 30+ minutes prior to "room time" or before the end of "jump time" however you want to phrase it. There's a difference between being contractually "in the right" and providing quality customer service. It's true it said room time 2-3 but it did not say no access will be provided to the room prior to that time and did have conflicting guidance in emails about access to decorate, etc. Lastly, based on the comment about being dissatisfied with the outcome, I want to be clear the only "resolution" or "outcome" I was looking for was room access, which we eventually received and we expressed our appreciation for your party planner with both words of gratitude, tip, and assisting her in getting all the items upstairs. But the outcome we never received, which appears we won't, was an acknowledgment of our feelings or even a bit of empathy for the confusion we had and the frustration we felt. Maybe it was entirely my fault to misunderstand email language about set up and base my expectations on past experiences, but all it would have taken was a simple "I'm sorry there's confusion. I see how that could be frustrating. We will do what we can to get you access as soon as possible." That's all I needed...

This had been our 4th or 5th party booked at Sky Zone over the years. In the past, we had been very…read morepleased & my kids always wanted to come back. This year, not so much. We have always had large parties & book the largest one we can get. We would get up the big room above the registers which is perfect. This year, we were in the smallest room upstairs. When we walked in, I asked them if it was our room because we always get the big room due to the size of our parties. I also asked if it was for 24+ people in which I was told no, it holds 10-15. I stated that it was going to be a problem because I have more than that. In return, I was told "it has nothing to do with the room, it's the party that is booked" & that there was another legendary party booked. I am not really sure why there would be another 24+ party booked if there wasn't room to facilitate/handle it. Our party ended up over flowing the room & into the upstairs eating area due to not having enough room to fit everyone. It was rather uncomfortable apologizing for having adults & younger children sitting on the floor eating pizza. Not just that, but for the last few years, we go there & part of the course and/or a room is always shut down. This is the 3rd year in a row that one of the major play areas is closed off. As for our host, I have no complaints, he was helpful & there if needed. We also did not end up getting a bag for the birthday children which we usually do. I am sad to say that I think our time at Sky Zone has come to an end. It was very disappointing having to spent as much money as I did ($500+) on a party that was fit for 10-15 people. To say "it's not about the room" was not the best thing they could have said. It is about the comfort & space especially when you have a big party. 5 pizzas & refills are not worth what I had paid.

Just a good place to get your kids off the phone at home and get their lazy butts off the couch and…read moreburn off some calories as the weather gets cold. Get their monthly or season pass which costs around $50 as long as you believe you can make more than 2 visits in a month/season. Note that you have to get their socks, which are reusable and cost $5 and a glow tee that costs $10 if you plan to be here for glow nights. Checkins can take a while especially on busy days and on slow days as well with no one at the front desk to check you in. Overall a fun place to be.

this trampoline park is amazing if you're wondering about the zip line, you have to ask an employee…read moreto have them open it and they'll stay for as long as you need them!

This place is great for private parties -- they got the system DOWN! I love that the kids have…read moretheir own space with their friends and it switches to the second half of room half way through for new bouncers. Only negative-- they need to update their party rooms in comparison to other places. i.e funmax in simsbury!

Great place for kids under 4!!!! Girl at the front desk working on 3/21/25 seems like she hates her…read morelife working here though. Mumbles and doesn't even look up at you. Very rude and unwelcoming.

Extreme air is very clean and the staff is friendly. My kids love coming here even though it is the…read moresmallest trampoline park around it is close to home and convenient

ok so i came here a few years ago and we brought fun city socks because they are the same as their…read moresocks and we got YELLED at for WEARING the same socks but different brand, so you waste about 5 bucks for socks u might not use again.. Today i came for a birthday and we came with different socks again ( maybe they changed the policy) and they yelled at us so we got socks. At least the employees are nice if you don't break the rules. The place is also tiny. Very strict.. childs grandfather crop dusting me

Great, place clean, all ages,just price, excellent option fun, not lanes. There's also the option…read moreof throwing a party for your children.

This place was huge and PACKED. I prefer smaller parks like Altitude in Merrimack especially…read morebecause this place didn't seem to have much control over the spaces or monitoring of behavior there were much older youth in spaces with little ones and frankly the entire place seemed like chaos. The stars come from some of the unique spaces: climbing wall, super sized building blocks, playscape with steep slide etc. We were there for a birthday party and the party room was tiny compared to other places though all those rooms are too small. We probably wouldn't return here over other options.

This place is great. We have been members since it opened and go all the time. Just had my…read moredaughter's birthday party and everyone had a blast. The staff is accommodating and friendly and everything went off without a hitch. Will be back soon.

Wow! So I went to urban air thinking it was just this small place where me and my friends could…read morejust run around and play. I thought it was gonna be crowded and have insanely long lines but it didn't! I went on a Monday so that's probably why but the flip zone bumper cars are amazing! My strap was a tiny bit loose so I moved around a lot but overall it was amazing! If you're scared to try the flip zone bumper cars, they're not that bad! Laser tag is super fun! This location has no go-karting but that's fine to me. The zipline is also good! It hurts a tiny bit while dangling but overall, it was amazing! The bottom of the ball pit in the ninja warrior course smelled a bit, funky to say the least... The pizza was amazing! To summerize, It's a wonderful place! APEX trampolines, ninja warrior course, amazing food, and the best laser tag I've personally ever played! I'd rate 4.5 if I could.