The coffee bean is my home away from home. I was so happy to see one with a drive thru as this is a convenience to those in a rush or that just don't want to get out of their car. Very friendly drive thru service and tasty drinks read more

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Worst customer service. CAT asst manager needs better coaching at being asst manager. NO Compassion towards wrong drink handed out at drive thru. Not willing to try and correct. Wouldn't look up proof of purchase through my coffee bean APP-Minutes after visiting drive thru. I Ordered 3 drinks. 2 regular 1 large. At handout I was given 3 regular drinks. Need to listen better and NOT rush. Main drink not correct was iced Americano sugar free vanilla, lite cream cap. At handout I was given a Mike drink and was told by Ashly that all drinks come that way due to milk products used. Definitely NOT true ! I been ordering same drink for 2.5 years on a daily basis and I'm positive that drink given was not right drink. I Will definitely continue to take my business to rancho store ( heaven & 210) where they definitely know how to listen and hand out correct drink order. read more

This coffee Bean and Tea Leaf location leaves much to be desired. Especially from the service. The lady working the night drive through window lacks custom service big time! Not friendly nor welcoming. This was my 1st and last time coming to this location. read more

I drive the 210 frequently and have found this location to be one of the easiest to zip off the freeway and get back on. It has a drive thru and its own parking lot, so I can park near the doors and access their clean restroom before ordering. Service is quick and efficient. I like their food choices, and I earn free drinks with my coffee bean check ins. There are comfortable seats around the well lit space. And the Riverside Ave exit is easy for me to remember. read more

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Ordered a White Chocolate Dry Iced Americano and it was ALL ice. I had to drink it quick so it wouldn't dilute. The picture shows what the cup looked like AFTER I finished it. Very disappointed. read more

The Coffee Bean & Tea Leaf - Cup full of ice. - Coffee & Tea Near Me - Rialto, California

Waited in line like this for about ten minutes. Prior to me getting in line there was no line. Horrible wait times do not come here unless you want to lose time. read more

This location always has rotten employees. Once in a while you'll get great employee with manners. This location charges $2 for an extra scoop/ pump of whatever extra you want in your drink . This location is messy no other location charges $2 . read more

Mid chai and terrible service, who in their right mind charges for ice and I can't even use tap so you know they aren't supposed to charge you. Additionally I asked for my bagel toasted and when I received it I noticed it wasn't even warm, so I asked them to toast it he said " it is toasted". His demeanor and tone took me aback. Terrible customer service do not support this store. Please go somewhere else read more

This is the slowest location! I don't know if they are under staffed but the drive through line is excruciating slow. Every time we come here we are in line for over 20 minutes. I do not know how it could take so long to make these drinks. And the service is hit or miss. read more

Service here is always 10 out of 10. I love coming here especially trying the new Horchata drink. It was very delicious and I love it. They had the oat milk option. This place is always clean and service is just great. I will definitely be coming back. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Rialto, California

This is why Starbucks is winning. Ordered one green iced tea with no sweetener. After waiting for 20 minutes, they hand me the most watered down green iced tea I've ever had. They are understaffed. I don't think it's the staff's fault but this is why you can never find a coffee, bean and tea leaf. Extremely poorly managed. read more

This location just isn't it. How do you close 15 minutes before the actual time of closing. Coffee bean closes at 10:30 pm. I get it I'm cutting it close to closing time. But you're technically not closed until 10:30 pm. So cleaning up and closing prep can't start then but you still should recieve customer. I hardly ever come to this particular coffee bean. The others ones are great. Just not this one read more

I ordered a tiramisu iced latte yesterday. A gentleman made my drink and made it beautifully tasted amazing today I decided to go and order the same drink. I ordered the same thing and it did not look the same nor did it not taste the same. I asked if they could remake it the woman who was remaking my drink was rude, she told me that I did not order a latte I ordered a Americano. I showed her the picture of the latte I ordered yesterday. I definitely would not have ordered a Americano because I think it's too strong. Anyway I wasn't gonna argue with her at the window to remake my drink the third time so I took it but I do not appreciate the service I had today. I have never had a bad experience and I come here often I think that drinks should come as advertised as it did the first time I had had it. Also employees should elevate their customer service. The second drink I had was made sloppy it was mostly ice and the cup was sticky. read more

The Coffee Bean & Tea Leaf - First latte I ordered - Coffee & Tea Near Me - Rialto, California

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Terrible! Girls in the morning super rude! One with polka dot headband wearing no name tag . Other one laughing after being rude. Should Not be working in the morning . Came on 01/17/26 @ 6am read more

Drive thru female with the black bandana is rude af. Waited 30 minutes in 100° heat and wanted to charge me 25 cents for a cup of water. Proceeds to take things out of the oven when my drink is just sitting on the counter. read more

I walked in to order and was behind a customer that came in to say her drink was made incorrectly. The same person that I have seen in the past time after time be rude to me told the customer in front of me that she must have been mistaken about what she ordered, and continued to be verbally aggressive. I began to get upset but did not say anything. The customer was an elder and then realized she can't rationalize with stupidity so she told the cashier never mind and walked out. This coffee Bean location has the worst customer service, and it's sad because it's not every employee it's just those that spoil it for the entire team. Their drinks are inconsistent and don't always follow standards in making quality drinks. This is why I go to the one on the south end of Riverside Ave. The sweet girls that worked at the North store transferred to the South store and let me tell you it is a world of difference. Drinks are consistent and so is the customer service. read more

The husb and I stopped at the Coffee Bean in Rialto. We took advantage of a BOGO deal. We had ice blended drinks. Coffee Bean is always delicious. I liked the layout of this location, it was a nice location, there were tables with seats as well as couches. There was outside seating as well. The husb and I chose the couches since we were relaxing, not having to do work. The barista was very friendly, I can tell she enjoys her job, she made everyone feel welcomed. You do have to get a code for the restroom. We will definitely stop at this Coffee Bean whenever we come to Rialto! read more

If I chould do 1 star I would I have been coming here for years well know to Old staff and it was great.Upon entering today very unwelcoming and the vibe of the new general manager appear to be very condescending and can care less how I thought about my drink I purchase six drinks and all six of them were too strong some too watery and the foam cream wasn't sweet she never asked what the issue was when I brought mine back she just asked for my receipt, funny because she had just helped make my drink and less then 30 mins she forgot me and acted like I never existed some customer service I am a provider and I take pride in customer service and how you treat people when you walk into a store or patients come in you want to show that you care about what they feel and if the service was great this new manager Valerie Rodriguez can care less she wouldn't even look me in my face I will never in my life go to this place again.Sad because I use to have peace when entering this facility now I feel uneased. She needs to be replaced even The Vibes of the staff doesn't seem happy. Sometimes people could just be managers by title but don't have the education and the kind heart to deliver the job correctly. Valerie Rodriguez please work on your life and please retrain her. read more

The Coffee Bean & Tea Leaf - My receipt for my refund - Coffee & Tea Near Me - Rialto, California

I asked for a 2 regular size cookies and cream no suger and no whip cream and she put whip cream for my kids and one of the is allergic to whip cream read more

The drinks and food are good. Just be prepared to wait over 20mins at LEAST in the drive thru. I'm always hesitant to come before work even when I leave early because I'm usually late after. read more

I wanted to update my review. Honestly I wish I could have gotten the name of the person who helped me last week because honestly I think she was just plain rude. I walked in today after placing an app order & had no issues getting my cold brew. Thank you so much I appreciate you. read more

The Coffee Bean & Tea Leaf - Is this a large - Coffee & Tea Near Me - Rialto, California

Whoever made my drink today 6/19 I went in the drive thru around 1:50PM and got a large iced caramel latte with extra caramel drizzle and extra ice. This drink was on point!! Thank you so much for making my day lol the drink was bomb. So far this location is always on point read more

The Coffee Bean & Tea Leaf - Caramel Iced latte with extra caramel drizzle & extra ice. On point today! - Coffee & Tea Near Me - Rialto, California

This location is soo convenient. It's located right off the freeway and they are always soo fast. Everytime I come they make me the BEST vanilla latte. read more

I'm loving the new Americana coffees the service is great everyone is friendly and welcoming read more

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Best coffee in town!!! Wonderful service! Be 4ca3ffaa619ddb7dedad30b839aaa1008376d58eb5e46e3d5e82ef9fd07bedb8 st baristas in Rialto, good ambience! read more

The Coffee Bean & Tea Leaf - Thank you - Coffee & Tea Near Me - Rialto, California

I'm a CBTL Newbie, because, well I always preferred Starbucks. I probably go to CBTL once or twice a month, whereas I go to Starbucks 2-3 times a week or more if there's a promotion going on. So anyway, the people here have always been so friendly, accommodating, they love to explain in detail any question you ask about the products. They're not all bourgeois like "you know who." During this whole C-19 pandemic, I've been working from home and can't really jump up and drive to CBTL cuz it's about 15 minutes away (North SB) and I wouldn't make it back within my break time. So, I opt for delivery and that makes it so convenient. Today I ordered through Postmates for delivery. I got a Regular Cold brew coffee w/ soy and NSA vanilla flavoring. I also ordered an Everything bagel with cream cheese and butter (which they forgot) and a jalapeño and cheese croissant (carbs overload). The coffee at CBTL compared to Starbucks is so much smoother and less bitter. After the milk and flavors are added, you can still taste the coffee. I love that about CBTL! They're not all about the fluff and the extra, just a great cup of coffee. I can't end this without giving an oh-so-gracious nod to the...wait for it...CRUSHED ICE. If you're an ice eater like I am, remember to always ask for a cup of ice on the side, it's ridiculous how bomb the ice is. Anyway, I've given you about 3-4 reasons why I love CBTL. If you haven't tried them before, I hope this review has convinced you to. read more

The Coffee Bean & Tea Leaf - The joys of working from home: a cold brew coffee w/ soy and NSA Vanilla and an Everything bagel with cream cheese. Yum - Coffee & Tea Near Me - Rialto, California

Jenifer is Amazing... I wasn't happy with my drink I told here. When I say she got in there and made something that was so delicious. Shout out to her for being so awesome!!!! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Rialto, California

Nice, I really like the Cookie Butter latte, this place is fast and always does it right, I appreciate that. The staff is always professional and accommodating to changes if needed be. I always come here for coffee read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Rialto, California

The workers were very rude when my friend asked for a drink remake nicely. They threw her drink at her and continued to be rude even when she apologized. read more

Great place, great service... highly suggest. Very clean and employees were very helpful and in good spirits. Also very well kept, but its the employees and their service that did it for me read more

I was a bit hesitate to ask about remaking my drink but Jennifer is the sweetest soul! She is so thoughtful and genuinely wanted to make sure I loved the drink. My favorite coffee spot forever, thank you Jennifer! read more

The Coffee Bean & Tea Leaf - English Breakfast Tea Latte - Coffee & Tea Near Me - Rialto, California

I love coming here to study. There are a lot of chairs, tables, and outlets which makes it a great environment to study in. The internet is also fast and I never have any problems with it. The staff are always friendly! I also really enjoy their drinks. I will definitely be coming back! read more

The Coffee Bean & Tea Leaf - interior with lots of seating & tables to work - Coffee & Tea Near Me - Rialto, California

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Absolute worst customer service from the girl who worked their. I wouldn't bother going to this one. She was SO fucking rude. It honestly ruined my night read more

Jennifer is the best! Great help! Thank you you so much! Great service!!!!!!! My birthday drink was the best! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Rialto, California

Spacious coffee house with a peaceful vibe. First time here and loved it. So much better than Starbucks! The layout inside was set up in a rectangular shape with unisex single occupancy restrooms on both sides. Seating included tables with chairs and long bar like tables with cars, and sofa armchairs. The were a few table and chairs outside along with two umbrellas. The decor was bright, earthy, and relaxing. I loved the exposed open wood beams going across the ceiling. My visit was on a Monday morning. It was close to empty. Service was friendly and helpful. The restrooms were clean and functional. Parking was easy in the dedicated parking lot. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Rialto, California

I rarely write reviews, but I had to share my experience at this coffee shop today. I accidentally spilled my water, and the staff, including the supervisor, were very rude. Even though I apologized right away, they ignored me and kept being mean. I was completely humiliated over an accident and felt extremely embarrassed. Other people sitting nearby could feel how uncomfortable it was, and some of them even left because of it. The supervisor's behavior was especially surprising because they joined in on the rudeness. Their bad attitudes made my friends and me feel very unwelcome. I plan to tell the district manager about this because no customer should be treated this way for an honest mistake. read more

Today I went to this Coffee Bean and I asked for a Large White Chocolate Latte. They gave me a half full cup and a drink that tasted nothing like the order is supposed to. Very disappointing and a waste of money. read more

The Coffee Bean & Tea Leaf - Large Flavorless coffer that was half-filled by the staff - Coffee & Tea Near Me - Rialto, California

Great customer service and very nice thank you guys cheyene you are my favorite barista thank you . read more

The Coffee Bean & Tea Leaf - Ice mocha americano was recommended by cheyene and is my favorite now thank you . - Coffee & Tea Near Me - Rialto, California

Usually do mobile orders, good service...the staff remembers is welcoming and always nice. Vegetarian options on food items (love this about them)...comfy places to sit and relax or catch up on work. read more

Ordered an English breakfast iced latte and Jessica the manager made sure it was perfect! I am super satisfied! I will definitely come again! read more

The Coffee Bean & Tea Leaf - Ordered an English breakfast iced tea latte and Jessica the manager made sure it was perfect! Super satisfied! I will definitely come again! - Coffee & Tea Near Me - Rialto, California