I didn't have any food but the staff was friendly and attentive. I walked in, there were a few people chilling inside and the music was upbeat and fun. I came around 4:00ish. I stayed till right when they closed at 6:30pm because I was working on something time sensitive (bummer though that Google says they were open till 7 so I was frantic at the end there) but I wanted to recognize Meghan and the gentleman with glasses and a ponytail I think... for NOT making me feel rushed staying till they closed. I will also say I was a little bummed they turned off the music like 15 before closing but unsure if that's normal protocol... or maybe they "were" tryna get me to leave subtly lololol. Welp, the world may never know hehe read more

The Coffee Bean & Tea Leaf - Outside - Coffee & Tea Near Me - Phoenix, Arizona

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I used to be a huge fan of CBTL but their customer service has been disappointing. My latest was planned a stop with my son and ordering two almond croissants. I decided to add a latte. When I arrived to pick them up, no croissants! I didn't really want the coffee - I was just in shock the app let me order something they haven't in stock had for the past week! I was frustrated and emailed to ask for the whole transaction to be refunded. They declined - pathetic. UPDATE: I'm so happy CBTL responded to my review and did NOTHING HELPFUL. They need to be taught what customer service truly means and how to retain loyal customers. read more

Only thing bad about this place is that the prices are kinda whack. Buttttt, the strawberries and cream matcha is to die for! My favourite sweet treat. I would definitely recommend getting extra matcha and strawberry in it though because it's kinda light and too milky. Also cannot recommend more the chocolate croissant and the burritos!!! So good read more

This place is located on the SW corner of Chandler and I-10. We only went to get the discounted baked goods. We got the cinnamon pop tarts (see photo). Those things were great and a good deal. We did not try the coffee. read more

The Coffee Bean & Tea Leaf - Pop tarts - Coffee & Tea Near Me - Phoenix, Arizona

I like the strawberry matcha the best. It looks great. I may be getting lazy and would prefer it stirred for me instead of having to stir it later. It does make for one nice looking drink initially though. The Mango matcha is also good. I like their drink deals. read more

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Super cozy place! Perfect for studying because of the quietness and ambiance! Loved my drink so much and amazing service! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Phoenix, Arizona

Ordered drive through multiple times since I moved to the area, the service is always super friendly and patient, the drinks are tasty and priced right. I enjoy the experience overall. Keep up the good work! I got a breakfast burrito which is better than your average coffee shop burrito, you should check it out. read more

My first time here....the quality of the coffee is high! I ordered an ice cookie butter with oat milk, I didn't taste any of the cookie butter flavor until the very last sip! For coffee, I will stick to Starbucks. The almond croissant on the other hand was delicious; the best almond croissant I've ever had! Almond Croissant 5 stars Ice coffee 3 stars read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Phoenix, Arizona

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Clean, spacious, and staffed with outstanding people. Forget Starbucks, this is my coffee go-to spot in Chandler from now on. read more

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What a great little shoppe! One of my college-bound kiddos loves to study here and get coffee. Drinks are always fresh, albeit a bit pricy (as they are anywhere), customer service is pleasant and efficient, café is clean and overall it's a convenient corner spot when you're seeking something cozy. read more

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I love This Place! I'm Quite Regular Customer Here The personal Always are Very Kind and They Taylor Your Coffee to the Max and The Manager Kate Taylor Is Very Professional and Always Nice I Highly Recommend it! Hector ( Rev Blue ) read more

I went through the drive thru early Sunday morning. The staff was nice and quick. The drinks were good. I got the blended cookie butter drink, 2 cookies & cream blended drinks, one with espresso, and an iced caramel Macchiato. All of them were really good. I would come back if I were in the area. read more

The Coffee Bean & Tea Leaf - Blended Pure Cookie Butter Ice Blended drink - Coffee & Tea Near Me - Phoenix, Arizona

The service was rude, the latte tasted like water and they served a hamburger bun and called it a bagel. Not sure what happened with Coffee Bean but this location sucked and their bagels are not bagels read more

Decided to go here instead of scooters or Dutch bros today and I am so sad with my decision. SCAM ALERT. I ordered a small blended drink and then used my rewards points in the app for a free pastry. Upon pulling up to the window to pay, the gal said my order was over $10 AFTER removing the price of the pastry. I said "are your small drinks really $10 now? The menu says about $5-$6." She said "yes." At this point, I was just going to pay the almost $11 and never come back, so I paid and she didn't even ask if I wanted my receipt, so I requested it, and then on my receipt was added "smashed avocado" for almost $3. I asked if she could remove that charge since I didn't order that. She got her manager and her manager said the pastry would be "on the house" and she refunded me for the avocado (or so I hope it gets refunded." I thought my points for my pastry would be put back in my app, but they never were, so nothing was on the house. When I arrived to work, the pastry was WRONG and not the one I ordered, but I was too far to drive back. I was shocked at horrible the entire experience went and how long it took. read more

Cute purple straws and crushed pellet ice. When I walked in the first thing that caught my eye was the girl cleaning the windows. This shop is clean new and beautiful. Next I noticed the automatic hand sanitizer station which was out of sanitizer I was promptly greeted with a hello and got a very tasty ice coffee with hazelnut just like I used to get years ago when I first started going to coffee bean. These days it's tough to find the bean. Tempe market place is long gone so it's a pleasant surprise to find what appears to be a newish location. Last time I was at the Scottsdale location on miller it felt old and run down and not as vibrant as it used to be. This place felt vibrant the coffee was every bit as good as Dutch and I sat down in the ice cold shop logged into the internet and listened to Florence and the machine chime out of the overhead speaker It felt like everything was right in the world if only for one enjoyable hour this morning thanks coffee bean read more

The Coffee Bean & Tea Leaf - Cute purple straws and crushed pellet ice - Coffee & Tea Near Me - Phoenix, Arizona

1 star, I made an online order at 6:34am and it showed picked up at 6:43. I went to this location after making my order and they were closed, there was an employee in the parking lot sitting in his car until 7am. Proceeds to go inside and lock the door behind himself. Mind you drive thru says they open at 5:30am and lobby is 6:30. The employee also watched from his car as I proceeded to to walk to the doors to check if anyone was inside. Finally a second employee showed up and he went inside. I get it if you're late your late but don't watch a customer idiotically knock on a door right in front of you, say something to them. Also I don't know why my order showed as picked up at 6:43 when no one was even inside until 7am. Super shady business tactics. read more

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Just moved here from Utah and always like finding local coffee shops to support instead of Starbucks or any other big chain. Dropped the hubby off at work and saw this right off the highway and knew I wanted to check it out. Checked out the reviews while I waited in the line at the drive thru and I am just appalled at the petty reviews giving 1 star. It was clear they were a new business working out the kinks during a pandemic. If I had a bad first experience, I would contact the management myself and return at a later time to see if they had time to work out the kinks and train new staff. And asking me to wear my mask while I pick up my order at the window is not a big deal especially when they are providing a service and enforcing safety protocols for everyone's well being. I had the complete opposite experience today from all the negative reviewers on my first visit here. The young lady taking orders in the drive thru was extremely pleasant and friendly and helped offer options I didn't even think of for my drink order (I always order a London Fog with coconut milk). The drink was perfect. Not too sweet and the latte style she recommended made it nice and frothy. I loved it. I asked about the Black & White cookies to see if they were made in house or packaged store bought stuff and she informed me they are made at a local bakery so of course I had to add one to my order. As a NYer, I'm excited to taste this heavenly treat that I usually only see back east. It hit the spot too taking me back to my hometown as I took a bite. I wanted to eat the whole thing but need to save some for hubby to have later lol. Service was prompt and courteous and she even complimented my beautiful fur babies who were hanging out the window greeting her. Our house is nowhere close to this spot, but I will absolutely go out of my way to come back again and I already made sure the hubby knows about it so he can stop in on his way to work. It's clear they have made effort to make improvements and change things up to ensure a better experience for customers. So give them a shot if you're in the neighborhood. Support local. read more

I don't feel as many people leave positive reviews, so when I love an experience, i want to share it. I stopped by for a drink, I wanted to try something different that was not Starbucks or Dutch and ended up here and I am so glad I did. I walked in a few minutes before they closed the lobby and got my drink in 3 minutes. The customer service was amazing and the drink was delicious . read more

First time experiencing the Coffee Bean. We were greeted by all three employees when we walked in. Everyone was so friendly. They helped us choose a drink they thought we would enjoy. They also told us about their specials. The staff was wonderful and the drinks were delicious. read more

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After attempting to go to Coffee Bean last weekend, we pulled up to the window only to be informed that the hours in the internet were wrong and they closed at 7:00 not 8:00., (it was 7:03) we left disappointed. So we tried again today. We pulled up and asked for Vanilla Ceylon Tea only to be disappointed again when they informed us it was discontinued even though it was in the app still. We asked for Earl Grey with 1/2 and 1/2 instead. We pulled up to the window to and were told they didn't have 1/2 and 1/2. I tasted the Earl Grey with milk and it was water and milk with no tea flavor at all. I don't think I'll be returning. read more

I'm was given a broken cup this morning I look down and it's all over my cup holder. So sad I paid for a drink I don't get to drink now. Happy Monday to me. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Phoenix, Arizona

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Just went to the driver through and ordered a ice tea but received ice instead or more than the drink that was of $5. I think less than have ice would be more suitable and more appealing than expecting drink and 2 drinks it's gone. Not worth the drink for the cost. read more

The Coffee Bean & Tea Leaf - Ice with tea matcha latte with soy - Coffee & Tea Near Me - Phoenix, Arizona

Ordered a Decaf drink because I'm pregnant and most def had coffee in it. As well as the new pumpkin spice drink which is so gross not touching it. Never experienced this at coffee bean and way too expensive to not make ur order good.. Their was also no breakfast items available at 9am?? No one was happy today not even the cashier.. read more

Love this place. They are fast, efficient and friendly. They did a fantastic job during the height of the pandemic enforcing mask policies even in the drive through to protect their workers. Their coffee is good. Leaps and bounds above Starbucks which tastes like the burnt coffee grounds the day before. I'll definitely continue to support them. read more

Asked for a warm expresso with extra sweetener, gave me a cold one. Let them know it was the wrong one, then did not add any syrup to it.

Coming from Los Angeles where there are quite a few coffee beans, I'm thrilled to find one in Phoenix. I love their coffee blended drinks. I like there coffee better than Starbucks. read more

Worst customer service. I had to repeat my order multiple times. I asked about their NSA mocha and their employee didn't know anything about it. She said, hold on let me check. Got to the window and my order wasn't even right. No sorry let me remake it, just a shrug and when I said it's fine I'll keep it, the gal said, okay have a good day. I would have been a long time customer. Never will recommend this junk. read more

I've come to the CBTL a few times when I'm out that way. Great location, literally just right off the freeway. HUGE bonus, they have a drive thru. Very quick and friendly. Love this spot! read more

The Coffee Bean & Tea Leaf - Drive Thru window - Coffee & Tea Near Me - Phoenix, Arizona

Wow! Starbucks abandoned my skinny hot chocolate drink this week. Perfect timing for this new coffee shop in Ahwatukee! I ordered my sugar free hot chocolate and it was made perfect! It tasted better too. Dh got a cocoa cold brew. He likes it. Drinks are good! What makes it better, are the pastries! Cookies are soft and flavorful. My favorite is the old fashioned donut. I don't know what is actually called, but I was a long term Starbucks customer but this donut, pastry is so good. It was not too sweet, had a great texture outside and moist on the inside. I am really liking this place. It officially opens July 15th, but they had a soft opening today. I am odd, I do not drink coffee nor sugar. This makes getting drinks difficult. However, this place may be the place I have always dreamed of, hahaha. They have a list of caffeine free and sugar free drinks that are NOT coffee. I look forward to enjoying this new establishment more this year. Inside is nice and clean. Employees are wonderful and helpful. When they finally officially open stop on by and give them a try. read more

I usually go to a place a few times before even writing a review. First impressions aren't always accurate. This has now been my third and last time I will go to this place. I approached the screen and mic and tried to place my order for a flatbread sandwich... sorry, we are out - came a voice from the mic, ok, how about a burrito... again, sorry no bacon, no sausage. I ended up with a sausage patty breakfast biscuit - absolutely disgusting. It was dry, tasted like cardboard and for the money was just an insult. Same goes for the skimpy little protein box - grapes were wilting and the egg was rubbery. I also got a large Mocha.. granted I have had this there before and it was decent. This one failed to make the mark. It was overly sweet (like sugar was added on top of all the other sugars in it) and was extremely thick in texture, similar to a melted milkshake, except warm - yep... gross. They don't make any of the food there, it is shipped in - which explains the result. I don't fault the workers, they are always good (they are the only reason I gave this place any stars). I fault the owner for buying cheap products and selling them at airport pricing. At least airport food is edible. Keep it up and in this economy you will tank. People want what they pay for and this place (maybe just this location) falls way below expectations. read more

Absolutely had enough. I love Coffee Bean's coffee but this location is the worst. 3 times, I ordered an iced latte, which is supposed to come with whole milk unless something else is asked for, and 4 times I kept being given something that looked and tasted like espresso and barely white water. I would ask them if this was whole milk and they would swear it was. It got to the point that I had to start ordering "iced latte with whole milk". A couple of baristas even told me "oh you don't have to order it that way, it automatically comes with whole milk" to which I have to say "apparently I do, because someone keeps making it with either non-fat or nut milk". 3 times now, even with ordering a latte with whole milk and I'm still given something that looks and tastes like espresso with white water. I can't see who is getting paid $15 an hour to continually screw this up espresso, milk, and ice as I'm in the drive thru. But 7 times is 5 times too many, will not be returning. read more

Wow! Delicious vanilla oat milk latte! Wonderful pastries as well. Can't wait to go back!

I had a terrible experience at this store and I won't be returning to this place. I ordered online and after pulling up to the window and being instructed that I ordered it incorrectly, the manager at the store, Kelly, proceeded to tell me that I'm not allowed to do that and I'm not gonna get away with it, whatever that's supposed to mean? She refused to give me my coffee as she was holding in her hand, and then I just asked for a refund because I was going back-and-forth with her arguing with the store manager over maybe a dollar difference, I just asked for a refund. I didn't even want the coffee anymore and she says it takes 24 hours and slammed the window on me. I'm not sure if this is her first customer service job, but I will not be returning and all of my friends and family in the area are so upset and will not be going to the store. Kelly, u have a few lessons to learn in costumer service maybe you're in the wrong field. read more

Baylee is always hyping me up and has such positive energy. I am always greeted with a smile and kind words every time I come here. I've been getting my coffee here for a while now and all of the staff know my order and recognize me in the drive through before I'm even at the window to pay! Thank you Baylee and the rest of the team!! You guys are awesome!! read more

ordered drinks on their app for our office and they never got delivered. I called location and Jackson basically told me they didn't know who was supposed to deliver my drinks maybe try calling DoorDash customer service because they just make the drinks but don't have any communication whatsoever with delivery people. Basically told me they couldn't do anything about it and it was out of their hands. Our office will never order from them again and if you are thinking of downloading their app DONT. And if you are thinking of ordering on their app, DONT! read more

We were excited to hear that this place opened and rushed over to try some drinks before it closed. We arrived to this location 30 min before close and no one would answer the drive thru though we kept asking if they were open. I walked up to the door and saw the employees working. I waved and I was very obviously in eye sight but we were not acknowledged. I understand if it was slow and they closed early but they could have to courtesy to say "sorry, we are closed". Bad first impression. Left a bad taste in my mouth and I didn't even have any coffee. read more

A 1 star review because they want you to wear a mask at the drive through window? Petty much? I think they're doing a great job! I've been here several times and had great service each time! read more

Thrilled to have Coffee Bean in Ahwatukee! Went in today and the staff was very pleasant. You could tell they were happy to be open and seeing people. No place to sit yet due to the COVID issues, but serving to go orders and it looks open and airy for when we get back to sitting inside. Vietnamese Cold Brew Coffee was really great! read more

VERY NICE PEOPLE!!!!!! Great service and go above and beyond to be helpful. Left an important item, called in, and they helped me find it. 10/10 for them. read more

The Coffee Bean is my work break coffee stop now. If you want quality caffeination and quality service come here. I can feel my second wind coming on. Good stuff. read more

The Coffee Bean & Tea Leaf - Small iced vanilla cold brew with soy milk - Coffee & Tea Near Me - Phoenix, Arizona