I will start with the pros. The location is great if you want to be away from the hustle and bustle of the downtown area. There was a very pretty view of the mountains from our unit. The employees were polite in our interactions. The unit was a comfortable size for our family of 6. It was helpful having a washer and dryer.
The unit, however, had some very dirty aspects, the worst of which was a fresh blood stain on a pillow and a white crusty substance on the blanket of the guest room. There were stains that looked like coffee or soda on the throw pillows. There was also hair in the sheets of the guest bedroom, and hair throughout the master bathroom. A couple of pieces of trash and a sock were left behind from a previous guest. There were a few dead bugs throughout the room as well as a live decent-sized spider on the master bed when we first arrived.
One minor inconvenience is that we were not initially supplied with enough towels and washcloths. We were given 5 sets when our reservation was for 6, but the office staff was helpful and generous in giving extra towels, as well as switching out dirty towels for clean ones as needed. Bath soap, shampoo, and toilet paper supplies were stingy. We were supplied with a package of coffee, but no starter pack of sugar/creamer for our first morning.
The most critical issue was the lack of sleep that we got at this resort. Our first night there was fine. The second night, the people above us stomped around and dragged chairs across the floors until the wee hours of the morning. Additionally, they went onto their balcony several times from 1AM-5AM and howled like wolves and laughed repeatedly. The second night, they were doing what sounded like Karaoke and the stomping and chair dragging was completely out of control. I called the emergency number sometime after 11 PM, because my children kept being woken up. Josh answered and apologized for the inconvenience. He said he'd call and ask them to quiet down. They did not answer their phones, so my husband demanded that the police be called out. At this point it was close to midnight. The police came out and spoke to them. They lied to the police and said it was the unit above them on the night before, and "said" they'd quiet down. The police left sometime around 12:45 AM, and they continued to stomp around drag the chairs, as well as do something that sounded like dribbling a basketball until 2 AM. They were back up and at it again at 6 AM. On our final night there, the people quieted down around 11:30 PM. I suppose they finally wore themselves out. So much for the 10PM-8AM "Quiet Hours" contract that you sign at check-in. Basically, there is no support located on the premises after 8PM and there are no landlines in the rooms, so if you have an issue like this you're pretty much on your own.
I really wanted to like this place, but it was truly a disappointment. read more