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The Clement

4.0 (1 review)
Open • Open 24 hours

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7 months ago

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SpringHill Suites Pittsburgh Mills

SpringHill Suites Pittsburgh Mills

(29 reviews)

$$

Bait and switch tactics at this location. The front desk informed me after check in the hotel was…read moreunder renovations & with completion by November?!? No freaking way will it get done in time especially when your contractors are not doing anything but smoking outside and taking up parking spaces. I was duped at check in! Please go elsewhere. There is no notice of renovations going on the hotel website. Plus this hotel operated without water. In other words fire hazard!!!. My first night was ok, place was noisy with all the work going on, contractors loud music playing all hours, hence no sleep. I endured 3 nights w/o water, one in which was off all night. The management gave guests a gallon of water and no apology. Yet told me that if I checked out early would be charged for the full week stay. Geesh. I'm in town for work and this is all you can do when all hotels are sold out due to the Little League World Series was going on the 13th thru the 24th. Corporate needs to retrain all staff and front desk management with a remedial course of what customer service is all about especially in pleasing your paying guests. All staff had a negative and condescending attitude to guests. No apology, no water. Horrible experience. I will not be staying here in the near future.

We went to a birthday party in one of the event's rooms and it was such a great idea. There were…read moregames set up, cake, food, room for presents. The kids had fun and they were all contained in a spacious room. And this hotel looked pretty nice and everyone was very friendly. I know where I'm going if my water heater ever breaks.

The Clement - venues - Updated May 2026

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