Perfection!!!! I run a 7 bedroom Airbnb and they take care of every little detail! From toilet…read morepaper folds to cute towel designs. When I have same day bookings they always get it done.. always on time! I also use for my small home, so big or small they are amazing. I've been a client for 10 years!

I was a recurring customer and had several positive experiences early on. However, the quality of…read moreservice noticeably declined over my last few cleans, with one cleaner consistently being less thorough than previous ones. Details and areas began to be missed that previously had been handled with care. We also had a uncomfortable experience where this same cleaner told my partner to "stop making that noise" while he was laughing watching YouTube in our own home. The final straw was my most recent booking. I explicitly requested a deep clean via Yelp messaging on June 13, which was confirmed. The cleaner arrived and performed a standard monthly clean instead. When I followed up, I was told the service was scheduled based on a previous invoice I had only shared to identify my account - not to indicate the service type. I paid for a service I did not request, and no solution was provided. I will not be returning as a customer.

Hugo and Isela came to clean for me. They were friendly and did a good job…read more The company charges a flat rate per cleaning, which I opted for since I read of others suspecting their cleaners purposefully being slow to get extra hours.

I called to schedule an appointment, they scheduled my appointment, they take all my information,…read morespecifically asked for my credit card information to process payment before the services are rendered, ALL of that to call me the day of the appointment few hours before the appointment to cancel. They proceeded to say the mandatory "I'm sorry for the inconvenience" line and without my consent they shared my contact information with other businesses prior to the cancellation. So they knew they were going to cancel beforehand and they didn't have the courtesy to let me know until the last minute. Instead they shared my contact information without my consent. Disorganized, shady, unprofessional, not reliable. I hope they do better to the next person.

I booked VIP Maids on a total whim at about 5am on Friday hoping I could find someone for a…read moreSaturday morning cleaning. Alex called me shortly after and got everything coordinated right away. Within minutes I was scheduled and he sent Kizzy and Alice to help me out. For context, this was a 4-hour deep clean for my one bedroom apartment that included baseboards, organizing, and even laundry. I have a shihpoo who demands a lot of attention, so keeping up with deep cleaning can sometimes get away from me. When I say they saved my life, I'm not exaggerating. Kizzy and Alice absolutely delivered. They cleaned my apartment top to bottom. Baseboards, surfaces, floors, everything. They even did my laundry which was such a huge help. I stepped out to run errands while they worked and came back about four hours later to an apartment that felt completely reset. The space looked amazing and felt so much lighter. Beyond the quality of the cleaning, they were also just lovely people. Polite, helpful, respectful of my space, and they even gave my dog some love while they were here. They took all the trash with them when they left which I really appreciated. From the quick scheduling with Alex to the incredible work from Kizzy and Alice, this was such a great experience. If you're in the South Bay and need a deep clean, VIP Maids is absolutely worth it. Walking back into my apartment afterward honestly felt like a reset.

I've booked VIP Maids several times over the past year, and they've been excellent every single…read moretime - professional, punctual, and thorough. When I've had to reschedule on my end, Alex has always handled it smoothly and without any hassle. You can really tell the difference in quality compared to other cleaning companies. This last visit, Lorena and Veronica did a wonderful, thorough job and we were genuinely impressed. VIP Maids is by far the best cleaning service we've used, and we'll definitely continue working with them going forward.

Very mediocre "deep clean". Terrible customer service. Then they charged me full price after…read morecanceling. Do not trust these guys. Update: It should not matter when the feedback comes, especially when you sign up for recurring service. You didn't clean the freezer, which I spent over an hour cleaning myself. When the next service reminder came, I sent my feedback and then and you basically questioned whether what I said was true. That's not how you treat people. You believe them. I can forgive mistakes. I cannot forgive being treated like a liar.

Absolutely spectacular! I've lived in my house eight years. I've never seen it so clean. I'm very…read moregrateful for the attention to detail. Even our vents and ceiling light fixtures were cleaned. I also did not realize I left high value jewelry on a table top. I'm so appreciative of the honesty and integrity of the staff. I signed up for a every four week service. Definitely looking forward to the next one!

I've used Maids Unlimited twice now and the ladies have either been early or right on time, work…read moreeffectively, and my apartment always looks great and smells great after. Would recommend!

I really needed help cleaning my apartment since I had neglected cleaning while juggling work and…read moregraduate school. I requested a deep cleaning of my apartment. Chris, the owner, responded quickly and provided information about the cleaning services. The cleaners arrived early and cleaned my apartment very well. They were very efficient! Highly recommend.

Really pleased with the cleaning done by Arlett. Everything was cleaned well and even small details…read morethat I didn't see myself before or would have thought of cleaning. The entire team goes above and beyond. Good value and well priced. My studio apartment is 650 sq ft and I've never had a professional cleaning done, so 4 hours was the perfect duration for one cleaner. I got the standard cleaning. If your space is less messy than mine then 3 hours should be enough. They even vacuumed and shampooed/steam cleaned + fluffed up the rugs and carpets I have, a great touch. I have a dog and they made sure to use pet friendly products that were still effective. You don't need to be home during the cleaning - just make sure they have access to enter your unit/home and they will send you the bill (and photo proof of the cleaning done) after, very efficient and convenient.

Update: once Thiago got in touch he made it right…read more Long story short: I got a deep clean and was initially frustrated about some things. Maria in customer service was astoundingly not good. Did not acknowledge or address my concerns--In fact she was gaslighting me which was wild! As soon as it got escalated, Thiago got in touch and made it right. He offered to send cleaners back which I declined because it literally was not even that serious, the cleaners did a great job and simply ran out of time to do a couple of small things. I had honestly been reaching out for them to hear and acknowledge my concern regarding expectations around the deep clean service and how that was communicated. Again, cleaners were good.

Dinara and her colleague, Saya, were both fantastic! They were extremely professional and thorough…read morewith all the rooms and bathrooms. My husband and I booked their deep cleaning services with an add on to clean the oven and refrigerator. They managed to get rid of stains and grease that I've been struggling to scrub away, and our oven looked brand new when they were done with it! Their services were reasonably priced for the amount of work they did. I really appreciate their eye for detail and will definitely book their services again!

Very nice and polite team! They cleaned old food stains on the stove range from prior residents and…read moreI'm so thankful.

I have hired them twice and they're fantastic. I highly recommend! They clean every detail and…read morearen't overpriced!

Fantastic crew, they did a great job. Would recommend to anyone who needs a deep clean.read more