I wish I could write a better review but I have had several issues with the company, including damaging property within the home, and the owner never tried to resolve the issues. read more

This is a negative review of the Cleaning Authority of Chapel Hill . The Cleaning Authority of Chapel Hill is awful. The management and owner do not truly care to provide even decent customer service. I feel like anytime I bring up a complaint on the cleaning they make me feel like I am to blame rather than accept the responsibility. There's a lack of communication to say it pleasantly. Some of the cleaners are sweet but there are few that are belligerent and don't really care about the job they do. They will do a good first clean but after that it is really inconsistent and will leave obvious dirt and debris right out in the open. I had to write the same email 3 times to get through the message that I wanted to change my cleaning time and it still didn't change. The cleaners showed up on the day that I didn't want them to show up. The Last incident, which was the final straw, was when they showed up unannounced. When I made this clear to the cleaner she said I needed to call the manager. I asked her if she could call and talk to him and she gave me the stink-eye. She had no customer service ability and was really rude. She tried to stare me down and I finally told her to get out. When she stormed out she made sure to leave my fence open so that my dogs would get out. I had to go out there while holding my newborn to get the gate closed so my dogs will not get out! Do yourself a favor and try another company other than the unprofessional Cleaning Authority of Chapel Hill. read more

We paid them to clean specific parts of our house. They didn't clean. We paid them. We complained and noted the parts of the house that were not cleaned. They came and failed to clean the areas in question yet again. We paid them. We complained and noted the parts of the house that were not cleaned, took pictures and included them in our email communications, and spoke at length with the chucklehead running this circus regarding our concerns. He made concessions and claimed the next cleaning would be free, and they would send out a 'cleaning specialist' to supervise the job. They came and failed to clean the areas in question yet again. We did not pay them. They tried to take us to court through the Law Office of Barry Nakell, with the implied threat that a debt collection agency would become involved, ding our credit, etc. We learned counsel would cost more than the amount owed for services NOT rendered. We paid them. My advice is to avoid both outfits. The former was evasive and predatory, the latter was just doing his job, albeit for a company that surely shades his reflections on moral and ethical obligations to jurisprudence. We have not found a suitable cleaning replacement in the area. I should add that the concerns were not extraordinary by any measure; cleaning the cabinets in the kitchen, cleaning the doors and windows, cleaning corners in the kitchen, cleaning under chairs, couches and beds, and a few other problem spots owing to the fact we have small children. These spots were all taken down and included in our contract, for which we were paying extra. If you want to pay for someone to clean toilets, sinks, floors (except under furniture), oven top, and tidy up clutter on countertops - just hire a kid in your neighborhood. read more

I don't recall when Cleaning Authority Chapel Hill started but we have been customers since their early days. We have had intermittent consistent teams but every busy has staff turn over or priorities which require that teams be rotated-totally understandable. We have had a couple of times where cleaning was not as we expected but Ryan has always been responsive & prioritized addressing whatever our concerns were, in a very timely fashion. The girls have always taken excellent care of our home, about 3000 sq ft, if we have extra or alternate requests, they have always accommodated us-like cleaning the pollen from our screened porch! Ryan is always good about communicating with us if they have to make a schedule change or vice versa. We work from home so schedule changes are not as disruptive as they might be for others. We are obviously very pleased or else we would not still be customers for almost 10 years! Thank you CA & Ryan for taking such great care of our home! read more

Cleaning service is just okay. Ladies do not pay attention to details or things below eye level. They do a "rotating system" which is a fancy way of saying we don't clean everything you want each time and we decide when we do things". But the customer service is the worse part. When I kindly pointed out things they missed I was told in an email that had significant grammatical errors I could either pay hourly or find another service. Easily done I found another that has both good cleaning and good service and good grammar. Avoid them because it is a waste of time to have them give you a quote over the phone, come out to the house to give you another higher quote, and then have them half do things without even trying to keep your business. read more

I have employed various cleaning services for the past 30 years wherever I lived and have been satisfied by the results. However, I have been using The Cleaning Authority for the last 5 years and they are number one in my experience. They are a green company, they send the same team of ladies to your house each cleaning, and the ladies are superb down to the detailed cleaning. They are very honest and you feel very comfortable having them in your home. The owners are extremely responsive to your needs and requests regarding schedule changes, etc. They treat you like friends and are readily accountable for any cleaning related incidents,e.g. a chipped picture frame (the frame was old and inexpensive) and are eager to make things right to your satisfaction. I like the fact it is just the 2 owners and not a big franchise to deal with. Try this team - you will be giving them 5 stars also. read more

First let me start of by saying I have been through my share of cleaning companies, The Cleaning Authority sent me a professional mailer that laid out there service in an easy to understand brochure. I called the number on the brochure and the lady on the phone was extremely professional and answered all of my question, they give you a range on the phone and then I scheduled an In-Home estimate. The owner of the company came out the following day and I was very impressed with the entire process. I signed up with him and I have been a customer for the last 5 months. I have been more then satisfied and if you are working with a company that does not care about you, you should call The Cleaning Authority because the take the time to appreciate you like I wish more companies would do. read more