I WILL NEVER DO BUSINESS HERE AGAIN. TERRIBLE SERVICE. THEY THREW AWAY MY ITEMS. Upon checking out I had air pods sitting on bed. I promptly notified the business and spoke to Debbie. She stated she would check the room, "I will check today and I will definitely call you back". The next day no call and phoned again, "and I did not have time to check yesterday, but I will definitely call you back". I explained these were sitting right on bed spread in covers, "I will definitely check today and call you back". No phone call. Closed the next day on Sunday. Then on Monday I get online line text message stating these are not in room. I phone Debbie and and she could not confirm the cleaning person checked linen to retrieve these and she still did not check room, "but I would assume they would have". I explained to Debbie that housekeeping a tossed these out with linen, "and I will definitely check today and call you back and follow-up with person that does laundry". No phone call and I phone business manager the next day when Debbie is off and she did not communicate anything to business manager. Business manager informs me that these airpods "were probably thrown out with linen and the cleaning person likely would not have known to check". I explained issue with Debbie and just crickets, "I will call the laundry company".
ROOM CONDITION: Below average. Towel racks falling off due to not installed correctly. Bedspreads covered bed halfway and were incorrect fit. No fridge or microwave. View of parking lot despite vacant rooms with much better view. Nothing special. Some of the food had clearly been stored after yesterday meal and and later reheated the next day. Some of the food was descent though. read more