It has taken me six months to write this review because I wanted to make sure I shared our…read moreexperience thoughtfully rather than out of frustration.
From the very beginning, our experience with this venue was disappointing.
When we arrived for our scheduled tour, we waited approximately 20 minutes before anyone greeted us. Once someone finally came to meet us, she didn't know who we were or even the year of our wedding, despite us providing that information when scheduling the appointment.
During the meeting, we explained our vision for our October 2025 wedding. We also shared that incorporating my Puerto Rican culture into our menu was extremely important to us. We were told that their caterers could "pretty much do anything" and that we would be able to customize the menu with Puerto Rican appetizers and entrées. We also informed them that we had hired our own wedding coordinator. We were assured that this would not be an issue because they regularly worked with outside vendors.
The venue itself is beautiful, and that's ultimately what convinced us to book.
Unfortunately, the problems started almost immediately after we paid our $1,000 deposit.
When it came time to sign our contract, we were quoted a completely different price than the estimate we had received. We later learned that the consultant had mistakenly provided us with 2024 pricing instead of the 2025 pricing--even though we repeatedly stated throughout the meeting that our wedding was in October 2025. The written estimate included prices but did not indicate the year they applied to.
When I brought this to the attention of the venue director, I was met with attitude rather than understanding. Instead of acknowledging the mistake, I was told I would have to pay the higher rate. It took my wedding planner stepping in and advocating on our behalf before the venue finally honored the original quoted pricing.
Sadly, this set the tone for the rest of our planning experience.
Throughout the year, communication was difficult. Questions often went unanswered for days, and when my coordinator reached out for information or clarification, she was frequently met with resistance rather than cooperation.
One of our biggest disappointments involved the food. We specifically chose this venue because we were told the menu was highly customizable and that incorporating our culture would be easy. As planning continued, we learned that wasn't true. The only customization we were ultimately allowed was one appetizer. The flexibility that had been presented during the sales process simply wasn't available.
We also encountered unnecessary difficulties because we chose not to use the venue's preferred vendors. While we had been told during the tour that outside vendors were welcomed, that did not reflect our experience during planning.
On our wedding day, things did not improve.
Our coordinator had to push just to gain access to the reception space so she could finish setting up in less than two hours. Throughout the day, no one from the venue checked on us, asked if we needed anything, or made us feel like valued clients. We felt like just another event rather than a couple celebrating one of the biggest days of our lives.
Several of our guests were also denied drink service despite not being intoxicated, which created unnecessary confusion and frustration during the reception.
At the very end of the night, the only interaction we had with venue staff was being handed a gift and told we were receiving a refund check. When I asked how much it was, I discovered the refund was for one dollar. After everything we had experienced over the previous year, that moment honestly felt insulting.
The most disappointing part of this experience wasn't the pricing issue, the vendor restrictions, or even the communication problems. It was the overall feeling that our happiness as a couple simply wasn't a priority. We never felt supported, appreciated, or cared for throughout the planning process.
It's unfortunate because the venue itself is beautiful. However, beautiful grounds cannot make up for poor communication, inconsistent information, and a lack of customer care.
Six months later, I'm still disappointed by how we were treated. We were happy to invest thousands of dollars in our wedding here, but we never felt like we were treated with the respect and care that every couple deserves. I sincerely hope this feedback is taken seriously so future couples have a much better experience than we did.
