Let me start with the positive: We had a wedding here, and since Milton Ridge advertised themselves as a comprehensive wedding venue, we booked nearly all of their services except for the cake. The catering was AMAZING. Hands down the best wedding food I've ever eaten. Amy Sievers, the photographer, was a blast to work with. Jody, the hair stylist, took FOREVER to get the hair done, but she created masterpieces!
Now, the reason why I would give it zero stars if I could: Tracy, the Wedding Coordinator, is the most unorganized person I have run into in the wedding industry. She double booked services at the venue (don't believe their claim on The Knot that they only have one wedding a day), because of a variety of excuses ranging from her computer crashing to being on the road and not having a schedule in front of her. It was difficult to communicate with her, as I must have tried at least 4 times for every question I had, which was usually met with a quick response of, "I'm on the road, let me get back to you," and was never followed up on unless I pursued her again.
She was unapologetic for all of her mistakes and instead told me that she was "Sorry I chose to be angry" that she took our money for services she couldn't provide. She refused to speak with us and we had to send in my now in-laws to resolve how we were going to get the services we paid for.
Three days before the wedding, two things happened. I got a phone call from a DJ that I didn't recognize frantically trying to get some information together because he thought we were having a last minute wedding and he didn't have ANY information that we had sent to Milton Ridge 2 weeks prior to the wedding. Second, Tracy sent me a program to make a seating arrangement, which I had done months earlier on The Knot. It took me half the night to enter all the guests into their respective tables. When she finally looked at it the night before the wedding, she noticed that our catering contract didn't match the number of chairs on the seating chart. I called her and left a voice mail, and also followed up with an email after the rehearsal dinner, explaining why (we added seats so people could mingle, and a table just in case we had people who didn't RSVP, since I know my family well!). She cornered my father in law and demanded a check for $650 on the morning of the wedding, or they wouldn't provide the catering. We only ended up having 3 more people than I put down on the catering contract, and are unable to get our money back. When I asked her about this, she said she never listened to the message, or looked at her email.
The "Reverend" Roger Fair: This man makes a business out of marrying people. He has no genuine interest in them. He did not require us to meet him before the wedding day, so I set up my own appointment. While I was less than impressed, I was stuck since we had already booked him in the contract. I should have chalked up my losses from the very beginning. During the rehearsal, he was quite rude to me and my family, and refused to perform a few ceremony details we wanted to personalize our wedding. I don't know what sparked his horrible behavior on the wedding day, but after a multitude of just completely RUDE incidents, I spoke with him and told him that since he was under my employ for the day, he needed to be a bit less rude and a lot more helpful. He hissed at me that if I said one more word to him he would walk out (this was 10 minutes before the ceremony). My father came unglued and told him that he should never EVER threaten a bride like that. He hissed again that he was leaving, so I told him he could go. We delayed our ceremony about 45 minutes to allow enough time for an ordained member of our party to get a ceremony plan together. During this time, Tracy couldn't be found, until one of the bridesmaids remembered seeing her go up a set of stairs to the attic in the cottage. They found her up there on Facebook, completely ignoring our wedding.
While Milton Ridge is a beautiful place to get married, and the catering staff were wonderful, as well as the photographer, Tracy and the not-so-reverend made the day of my dreams an absolute nightmare that I wish I could block out of my mind for eternity. read more