I placed a order on Saturday 12/1 for $118 dollars, 22 items with a $10 coupon. I got an e-mail sunday 12/3 that only 1 of the 22 items had shipped. I checked my online account this morning, 12/4 only to see that 10 of the 22 items had been cancelled and the updated order summary showed a balance of $78.00 with $0.00 in coupons applied. I called customer service and was advised that the items were not in stock. I checked the website and the sizes I ordered were still being advertised as in stock on the site. I asked about the coupon and representative told me unfortunately the coupon could not be used again and that she could add 100 points to my account. I would have never used my $10 off coupon had I known i would just lose it. The full $118 is still pending from my account and was advised that once the remainder of the items ship, my final price would be updated, but I think it's crazy how they take your money and with disregard for items being in stock or available. It's christmas time. Now I have to wait for the remainder of my original order to ship before I can order more things and hope that they will ship. I like services such as amazon where no money is taken or pending until the item actually ships. This is much better for the customers. read more