I posted a review a couple of months ago about my numerous experiences at Lamb's Ear, which was not to par! Well I was in a crunch and had to swing in there to get an item last minute and the shop was the closest to me (should of drove downtown to another shop in hind sight!). Let me paint the picture of my experience yesterday.
I walk in to hear 3 ladies talking at the counter (all work there) talking about everything they see wrong with the store, where items should be located vs. where they are, one lady saying "well it isn't my store" and all the women laughing about the comment! I find another lady shopping in the store as well (found out later she was shopping for her grand baby!). So I'm in the store for maybe 20 minutes, no one (any of the 3 ladies) comes to greet me, ask me if I need help, check to see if I'm slipping an item in my bag, nothing! I hear the other lady shopping go up to one of the women and ask about how an item runs, does this item run large or small, she explained it looked like it ran large when comparing it to other brands in the store. One of the ladies working says "it runs normal" and they go back to chatting with each other. I'm pretty much in shock at this point. Wait! You don't even look at the brand. So what do I do? I go up to the lady and ask her " what brand are you asking information about" she shows me the name brand (FYI that brand runs wide and large!) so I tell the lady how the brand runs and to size down. She says "oh my gosh thank you so much" then we proceed to discuss how rude, disrespectful and how much the customer service sucks in Lambs Ear! She tells me that she can not believe how no one greeted her, asked her if she needed help and how me as a customer knew more then the ladies working there!
So I go back to my shopping, browsing and a gentlemen walks in he says "hi how are you ladies" ZERO response, then he looks at me and says "maybe not" it takes him walking up to these ladies who again are just standing at the checkout counter to even get them to speak to him, he ask a question about a family member coming in to town with a child and then leaves.
So it's my turn to take my 3 items to checkout. I walk up to the counter, after zig zagging around 2 of the ladies who don't speak to me, move out of my way and continue to discuss things wrong with the store (now mind you they work there?). Finally I check out and leave.
I spent the rest of the day thinking about my experience, talking to friends who have similar experiences there. And it leads me to write this review.
Your store is a high end children's boutique! After my numerous experiences shopping with you I've come to realize you care ZERO about customer service and only about gossiping, talking to those who are friends and family, carry high in designer bags, dress to impress. Well, I'm hear to tell you that people in Raleigh are talking about you and not in a positive way! But do you even care? Based on my last review and my recent experience I say not. It is truly sad to me that you run your business the way you do. read more