This place is all about making money and they lack consideration for parents with multiple disabled children. My children were politely denied care because of their quantity. I have a total of 4 children that were going to be seen and the clinics concern was cancellation due to illness and how it would impact their staffing which begs to question, is it about providing care to disabled children, financial gain, or other unspoken motives?
Imagine how that feels as a parent. They don't want to see my children because if one gets sick then they all get sick - which is realistic but the statement was so malicious. I've never been so disgusted by a business in my life. However, I am pleased that I am not taking my children there because during the first evaluation for my first son I raised concerns about holding a pencil and wanting occupational therapy for that (along with other reasons of course) and they refused by saying - that is for a school setting however children need to know how to hold pens and pencils as a life skill as well, right?
I was requesting that they be seen at or around the same time collectively which I know would be difficult however these places need to consider the other therapies they attend on a daily basis and I'm juggling these schedules x4. It's hard for parents and I wish this center was more understanding but regardless my children deserves the best and red flags were apparent.
Keep in mind, outside of the initial consultation I have not spoken to the clinic. The referral was pending for months due to insurance processing delays amongst all 4 children. The situation of my children becoming clients was so problematic that when I FINALLY called (1st attempt since the initial consultation) about the referral, the front desk immediately transferred me to the manager without a proper transfer MEANING my children were red flagged to some degree. I don't want my children to go anywhere they are not wanted so that's fine. The manager even asked me to try other OT Centers and wanted me to use their center as my children's last resort. Just sickening behavior from a clinic that's meant to provide care to disabled children.
Lastly, FYI all my children attend speech therapy and they are all above a 90% attendance rate. In other words, this mishandling was "The Children's Clinic" financial loss. read more