I needed to get my newly adopted puppies vaccinated for leptospirosis quick because I live on a…read morerural creek property with much wildlife risk. The fastest option I could find was a vaccine clinic run through the Monroe County Humane Association, where they received a first leptospirosis shot from Jim Koch. I hustled them into the car and spent the entire day driving them from Terre Haute to make sure they were protected. However, no one told me a booster was required. Nothing was printed, nothing was on the receipt, and nothing was said verbally even though I presented the shelter vaccination records with at check in. I ASKED what other shots they needed. Nothing. As a result, my dogs were under-protected for months on a creek property where exposure risk is high, and now they have to be revaccinated to catch up. In other words, they were almost certainly exposed when protection mattered most and are now receiving additional doses afterward and at more expense. When I contacted the executive director of the Humane Association, he vaguely said the information had been "available," but could not explain where it had been provided or in what format. Instead of addressing the issue, the response shifted toward suggesting I was criticizing their mission. That misses the point entirely. If a clinic is going to administer vaccinations, owners should leave knowing exactly what boosters are required and when, especially when you present your records and then ask. Otherwise, you're not helping/protecting animals, rather you're creating avoidable exposure risk and animals also over vaccinated too.

Parking was great for what it's capacity. It's in a very nice area. It's a seemingly new and clean…read moreestablishment. Dr. Soto was very pleasant and kind with my cat and they didn't overcharge whatsoever! Wait time was typical but not too long at all. They even gave me a towel for the ride home as my cat gets nervous. Great place!

Madelyn is an excellent trainer. She cares about all dogs. She even has a cat in the shop now. I…read morehighly recommend her training and day care.

The Puppy Package was perfect for my new puppy! Everyone on staff is great! They also have a great…read moreselection of treats.

Had to surrender an ill house cat. This team was so kind and thoughtful. I felt they were a true…read moreblessing for us. Thank you so much during this difficult time for my family.

I'd put zero stars if I could. Drove almost an hour to see about adopting a dog. Talked with a…read morebehaviorist and met the dog. I was told to reach out to trainers before moving forward. I made a training session, bought supplies, everything ready to go. Return the next day and then get told that it's not happening? Wth. Would not recommend coming here to adopt.

Very helpful, friendly staff, great selection of products. There is a large selection of dog food…read morethat are of high quality. (I don't have a cat and am unsure of what items they have for cats-do they seem to have a nice selection though. ) They have fun, unique items as well such a cake/cookie mixes. The prices are about what to expect from the quality, highly recommend!

The dog food I order online from a different company is out of stock, so I decided to switch back…read moreto buying local and went here because of a great past experience years ago. Today was also great. I don't know the woman's name, be after I overheard her giving great advice to someone else I asked some questions. I'm glad I did because she not only helped me find what I wanted, she explained everything as well. I feel well informed. The guy at the front was friendly as well. I'm glad to be a customer back here again. Looking forward to my next trip there.

Not a good or bad experience but it is difficult to locate help when needed. If you know what you…read moreneed and where it is, this is the place.

You know, I don't think I will ever get greediness I don't understand how a company can generate…read moreabout $6 billion in sales in ONE YEAR , but yet can't invest in a proper and humane adoption area for the cats that are under Petcos care LIKE A BIGGER SHELTER FOR THE DISTRESSED TIMES THEY'RE IN UNTIL THEY FIND A HOME COME ON YOUR A PET STORE DO BETTER GREEDY!!!! Now I'm not going to lie I'm sure this cat is doing better healthwise in the situation he is in rather than being outside but that doesn't change the fact that with how much money Petco makes, they should invest more money into their adoption centers and the animals that are under their care!! PLEASEEE

Stopped in right before closing (around 6:59 PM on a Sunday) to quickly ask about a fish tank…read moredivider. I understand closing procedures need to happen on time, but the interaction felt rushed and dismissive, and I wasn't given a chance to ask a simple question before being turned away as the doors were being shut. I work in retail as well, so I understand closing routines, but customer interactions should still be handled with basic courtesy, even at the end of the night. A brief answer or acknowledgment would have gone a long way. I'll plan to come earlier in the future, but this experience did not reflect great customer service.

I came in today to purchase crickets and a heating mat for my new tarantula. The workers who helped…read moreme, Eric and Jordie, were beyond helpful and very friendly. Eric helped me collect crickets and was readily knowledgeable about how many I should get at once and how to take care of them. Jordie directed me to the heating mats and helped me decide which one was worth it for the price, but also would fit best under the terrarium. Overall I am grateful for the good service I recieved today, and every time I stop by Bloomington PetSmart.

Went in to take my new kitten in for shots and a routine visit and it went pretty well!! They were…read moreprofessional and throughly explained a lot of the things that they were doing as well as answering the questions I had regarding to my kitten!

They did a nice job. They seemed a little disorganized. But the man at the front did appear to have…read moreit all handled. The tech didn't hold our puppy tight enough and she wriggled out of his hold when they were trying to microchip. So they're doing that when she gets spayed next month. I like the facility and the stand is friendly. I'm looking forward to returning!

I needed to get newly adopted puppies vaccinated for leptospirosis fast, because I live on a rural…read morecreek property with much wildlife exposure. The fastest I could find was a vaccine clinic from the Monroe County Humane Association, where they received a first leptospirosis shot from Jim Koch whose business address is this clinic. I spent the entire day driving them down to make sure they were protected. However, no one told me a booster was required. Nothing was printed, nothing was on the receipt, and nothing was said verbally even though I had their shelter vaccination records with me and presented them at check in. I even asked what other shots they needed. Nothing. I stumbled on this 2nd dose needed fact later. As a result, my dogs were under-protected for months on a high risk property, and now they have to be revaccinated as a start over. They were almost certainly exposed when protection mattered most and are now receiving additional doses afterward because of that gap. When I contacted the executive director of the Humane Association, he vaguely said the information had been "available," but could not explain where it had been provided or in what format. Instead of addressing the issue, the response shifted toward suggesting I was criticizing their mission to help animals. That misses the point entirely. If a clinic is going to administer vaccinations, owners should leave knowing exactly what boosters are required and when, especially when you present your records and ASK. Otherwise, they're not helping animals at all, rather are creating avoidable exposure risk and animals end up over vaccinated too. Given this experience, I would not feel comfortable using a veterinary practice connected with this clinic/vet again. I'm also not surprised to see other reviews mentioning confusion and disorganization.

Thinking of moving on. I've taken my cats here for so many years. But...in its current iteration…read morethis clinic isn't working for us anymore. Long waits to have phone calls answered. Lack of returning phone calls. No wait times to be seen even with an appointment and ugh worst of all, just the general feeling that Dr. Medlock was over it. Its seems a bit chaotic over there and I think I'll be taking my cats elsewhere.

The vet techs and female vets are nice and personable and treat my princess well. Dr. Bob is polite…read moreenough, but generic in his approach and manner. And they are impossible to get ahold of. No one answers the phone. They use an answering service to call clients back, but I would prefer someone just pick up in the first place. Outside of business hours, you are unable to leave a message. They have a recording stating they are closed, etc. that repeats. The location is convenient for me and once there, I have had only pleasant experiences. Overall worthwhile, but mixed feelings as expected.

After some issues I had with my former vet, I thought I'd try Arlington again. I've got an old dog…read morewith a chronic condition, and they can do the testing and handle the meds. I had my first visit, and it's definitely a pleasant environment inside. The staff are REALLY friendly, which I appreciate a lot. I've found that more often than not, when I call it goes to voicemail, but today I got a live person to answer my question. The vet who checked my dog was a bit older, but very kind and gentle. I have been on the fence on whether or not it's time to put the old man down. Based on what he saw, it's not time. Which brings me to the prescriptions. It appears that there is a major issue right now regarding vets and how prescriptions are handled. With my last vet, to get the meds in their network, it would have cost me $200 a month. I found another vet that they checked out and were satisfied with, so they would send prescriptions there and they would be mailed to me. Arlington will either connect you with their pharmacy or give you a written prescription for an extra charge. The written prescription can be handy, and you can use any place you want, but you have to be prepared to wait. The upside is that using their network, the same meds I had been getting was only $20 more, partly because of a $15 charge that seems like it should only be on the first one shipped. They would not consider checking out the place I had been using. It sounds like that's their standard policy, so that's that! My dog was also prescribed some arthritis meds. Instead of a month supply, the seemed to fill a bottle with as much as they could and charged me for that. It was a hit on my wallet. I would have liked to have been offered some choices, like a 1 or 2 month supply. Overall, I was pretty happy with everything, and their pharmacy does offer auto ship options. I'll just have to remember to ask questions about the prescriptions ahead of time! I'm definitely happy with the friendliness of the staff. They all seem like they genuinely enjoy their jobs. That's a big change of pace.

We used to get our dog food from a large pet store that delivers until we discovered this local…read moregem! They have researched the food that they carry and are very helpful/knowledgeable with the brands they have. They do repeat delivery and are local business owners. We love how friendly they are and that it's local, highly recommend!

So glad I found this place. Kind staff, good prices, and they have wide variety of brandsread more