I needed to get my newly adopted puppies vaccinated for leptospirosis quick because I live on a…read morerural creek property with much wildlife risk. The fastest option I could find was a vaccine clinic run through the Monroe County Humane Association, where they received a first leptospirosis shot from Jim Koch. I hustled them into the car and spent the entire day driving them from Terre Haute to make sure they were protected. However, no one told me a booster was required. Nothing was printed, nothing was on the receipt, and nothing was said verbally even though I presented the shelter vaccination records with at check in. I ASKED what other shots they needed. Nothing. As a result, my dogs were under-protected for months on a creek property where exposure risk is high, and now they have to be revaccinated to catch up. In other words, they were almost certainly exposed when protection mattered most and are now receiving additional doses afterward and at more expense. When I contacted the executive director of the Humane Association, he vaguely said the information had been "available," but could not explain where it had been provided or in what format. Instead of addressing the issue, the response shifted toward suggesting I was criticizing their mission. That misses the point entirely. If a clinic is going to administer vaccinations, owners should leave knowing exactly what boosters are required and when, especially when you present your records and then ask. Otherwise, you're not helping/protecting animals, rather you're creating avoidable exposure risk and animals also over vaccinated too.

Parking was great for what it's capacity. It's in a very nice area. It's a seemingly new and clean…read moreestablishment. Dr. Soto was very pleasant and kind with my cat and they didn't overcharge whatsoever! Wait time was typical but not too long at all. They even gave me a towel for the ride home as my cat gets nervous. Great place!

The Puppy Package was perfect for my new puppy! Everyone on staff is great! They also have a great…read moreselection of treats.

Madelyn is an excellent trainer. She cares about all dogs. She even has a cat in the shop now. I…read morehighly recommend her training and day care.

Had to surrender an ill house cat. This team was so kind and thoughtful. I felt they were a true…read moreblessing for us. Thank you so much during this difficult time for my family.

I'd put zero stars if I could. Drove almost an hour to see about adopting a dog. Talked with a…read morebehaviorist and met the dog. I was told to reach out to trainers before moving forward. I made a training session, bought supplies, everything ready to go. Return the next day and then get told that it's not happening? Wth. Would not recommend coming here to adopt.

Very helpful, friendly staff, great selection of products. There is a large selection of dog food…read morethat are of high quality. (I don't have a cat and am unsure of what items they have for cats-do they seem to have a nice selection though. ) They have fun, unique items as well such a cake/cookie mixes. The prices are about what to expect from the quality, highly recommend!

This was our first visit to T&T. We were very impressed with the large variety of pet foods and…read moredifferent supplies. We usually go to the Natural Pet Foods store on the West side, but we came here today because they were closed. We were not disappointed. These two pet food stores are the only ones we know of that carry our dogs' brand of dog food. T&T had a lot more of everything compared to the Natural Pet Foods store and it was cheaper. When comparing our dog food prices, T&T is over $3 cheaper. With T&T, you buy 10 bags of dog food and get one free. At the Natural Pet Foods, you have to buy 12 bags and its more expensive. We ended up buying frozen pig bones, 2 bags of From large breed dog food, and a deorodizing candle ($9.99).

Arielgqve great customer service. I come here for all my water babies needs. I always spend $50…read moreplus because they are worth it.

You know, I don't think I will ever get greediness I don't understand how a company can generate…read moreabout $6 billion in sales in ONE YEAR , but yet can't invest in a proper and humane adoption area for the cats that are under Petcos care LIKE A BIGGER SHELTER FOR THE DISTRESSED TIMES THEY'RE IN UNTIL THEY FIND A HOME COME ON YOUR A PET STORE DO BETTER GREEDY!!!! Now I'm not going to lie I'm sure this cat is doing better healthwise in the situation he is in rather than being outside but that doesn't change the fact that with how much money Petco makes, they should invest more money into their adoption centers and the animals that are under their care!! PLEASEEE

I came in today to purchase crickets and a heating mat for my new tarantula. The workers who helped…read moreme, Eric and Jordie, were beyond helpful and very friendly. Eric helped me collect crickets and was readily knowledgeable about how many I should get at once and how to take care of them. Jordie directed me to the heating mats and helped me decide which one was worth it for the price, but also would fit best under the terrarium. Overall I am grateful for the good service I recieved today, and every time I stop by Bloomington PetSmart.

Stopped in right before closing (around 6:59 PM on a Sunday) to quickly ask about a fish tank…read moredivider. I understand closing procedures need to happen on time, but the interaction felt rushed and dismissive, and I wasn't given a chance to ask a simple question before being turned away as the doors were being shut. I work in retail as well, so I understand closing routines, but customer interactions should still be handled with basic courtesy, even at the end of the night. A brief answer or acknowledgment would have gone a long way. I'll plan to come earlier in the future, but this experience did not reflect great customer service.

Went in to take my new kitten in for shots and a routine visit and it went pretty well!! They were…read moreprofessional and throughly explained a lot of the things that they were doing as well as answering the questions I had regarding to my kitten!

They did a nice job. They seemed a little disorganized. But the man at the front did appear to have…read moreit all handled. The tech didn't hold our puppy tight enough and she wriggled out of his hold when they were trying to microchip. So they're doing that when she gets spayed next month. I like the facility and the stand is friendly. I'm looking forward to returning!

Bloomington Veterinary Hospital demonstrates every trait I look for in a veterinary practice to…read morecare for the animal members of my family. Every member of the staff is attentive, engaged, and invested in the well-being of your pet. They are helpful and responsive to any query or issue you may have (from true emergencies to the borderline neurotic concerns we all have as pet-parents). Dr. Tyson Medlock is particularly amazing. Dr. Medlock cared for my dogs (a 5lbs Yorkie and a 120lbs Great Dane) during the three years I lived in Bloomington. It may be cliché but I truly wish my GP showed as much concern about my wellbeing as Dr. Medlock does for his patients. He always provides the highest level of care during regular checkups, surgical consultations, and emergencies. While Dr. Medlock has helped me through a number of scary moments with my Great Dane (they tend to be clumsy and will eat anything left within their reach), I will be forever in his debt for the counseling and aid he provided while I was traveling with my horse-of-a-dog in Kentucky. I woke up one morning to my Dane showing all the signs of bloat and immediately took her to the nearest Veterinary Emergency room. Dr. Medlock worked with the emergency room doctor over the phone and took the time to counsel me through next steps. His ability to explain and advise on the best care for your pets is unparalleled. With his help, my Dane made it through those scary moments (which turned out to be a serious infection) and has been thriving ever since. In summation, Dr. Medlock and his team at Bloomington Veterinary Hospital provide the best veterinary care I have ever experienced during my many years of K-9 ownership. If I am ever fortunate enough to return to Bloomington, I will continue to entrust the well-being of my furry family members to this amazing group of professionals.

After several years (more than 10) at this "Hospital" with three cats and three dogs in their care,…read moreI have been informed that they are no longer willing to care for my pets. This came after voicing my concern about having 3 emergencies to which they declined to see my pet during the injury/illness; told to go to Indy. I voiced my concern in person and calmly suggested they change their name from "hospital" to "clinic." I also stated that Bloomington needs a 24/7 emergency hospital. After being interrupted several times and listening to her reason for not seeing my pet that died on the way to an emergency vet in Indy, she asked me to wait while she answered the phone. I simply said "I will not" and walked out the door. A week later I received the email that they will no longer care for my pets and that I need to find a new vet; agree. FYI-when I suggested they change their name, I was informed that they are in fact in the process of doing so. Is this due to their increasing poor reputation? Below is the email I received from them. Hello, this is Bloomington Vet Hospital. After careful consideration and a thorough discussion with our veterinary staff and management team, we have determined that we may not be the best fit for you and your pets moving forward. For this reason, effective today, we will be ending our veterinary-client relationship. We understand that this may be an unexpected message, and we want to make the transition as smooth as possible for you and your pets. We are happy to provide you with copies of your pets' medical records. We can either email the records directly to you or, with your permission, send them to the primary veterinary clinic of your choice. Please let us know which option you prefer, and we will be happy to assist you with the transfer of records. Thank you for your understanding, and we wish you and your pets all the best. -- Thank you, Bloomington Veterinary Hospital (812)-339-6115

A practice looking to squeeze every cent from customers. Inflexible on where their prescriptions…read moremay be filled. Deposits required prior to any visit. Rarely get to see the same doctor more than once. Poor customer service - never answer their phone.

The vet techs and female vets are nice and personable and treat my princess well. Dr. Bob is polite…read moreenough, but generic in his approach and manner. And they are impossible to get ahold of. No one answers the phone. They use an answering service to call clients back, but I would prefer someone just pick up in the first place. Outside of business hours, you are unable to leave a message. They have a recording stating they are closed, etc. that repeats. The location is convenient for me and once there, I have had only pleasant experiences. Overall worthwhile, but mixed feelings as expected.

We used to get our dog food from a large pet store that delivers until we discovered this local…read moregem! They have researched the food that they carry and are very helpful/knowledgeable with the brands they have. They do repeat delivery and are local business owners. We love how friendly they are and that it's local, highly recommend!

So glad I found this place. Kind staff, good prices, and they have wide variety of brandsread more