I needed to get my newly adopted puppies vaccinated for leptospirosis quick because I live on a…read morerural creek property with much wildlife risk. The fastest option I could find was a vaccine clinic run through the Monroe County Humane Association, where they received a first leptospirosis shot from Jim Koch. I hustled them into the car and spent the entire day driving them from Terre Haute to make sure they were protected. However, no one told me a booster was required. Nothing was printed, nothing was on the receipt, and nothing was said verbally even though I presented the shelter vaccination records with at check in. I ASKED what other shots they needed. Nothing. As a result, my dogs were under-protected for months on a creek property where exposure risk is high, and now they have to be revaccinated to catch up. In other words, they were almost certainly exposed when protection mattered most and are now receiving additional doses afterward and at more expense. When I contacted the executive director of the Humane Association, he vaguely said the information had been "available," but could not explain where it had been provided or in what format. Instead of addressing the issue, the response shifted toward suggesting I was criticizing their mission. That misses the point entirely. If a clinic is going to administer vaccinations, owners should leave knowing exactly what boosters are required and when, especially when you present your records and then ask. Otherwise, you're not helping/protecting animals, rather you're creating avoidable exposure risk and animals also over vaccinated too.

Parking was great for what it's capacity. It's in a very nice area. It's a seemingly new and clean…read moreestablishment. Dr. Soto was very pleasant and kind with my cat and they didn't overcharge whatsoever! Wait time was typical but not too long at all. They even gave me a towel for the ride home as my cat gets nervous. Great place!

Madelyn is an excellent trainer. She cares about all dogs. She even has a cat in the shop now. I…read morehighly recommend her training and day care.

The Puppy Package was perfect for my new puppy! Everyone on staff is great! They also have a great…read moreselection of treats.

Had to surrender an ill house cat. This team was so kind and thoughtful. I felt they were a true…read moreblessing for us. Thank you so much during this difficult time for my family.

I'd put zero stars if I could. Drove almost an hour to see about adopting a dog. Talked with a…read morebehaviorist and met the dog. I was told to reach out to trainers before moving forward. I made a training session, bought supplies, everything ready to go. Return the next day and then get told that it's not happening? Wth. Would not recommend coming here to adopt.

Very helpful, friendly staff, great selection of products. There is a large selection of dog food…read morethat are of high quality. (I don't have a cat and am unsure of what items they have for cats-do they seem to have a nice selection though. ) They have fun, unique items as well such a cake/cookie mixes. The prices are about what to expect from the quality, highly recommend!

The dog food I order online from a different company is out of stock, so I decided to switch back…read moreto buying local and went here because of a great past experience years ago. Today was also great. I don't know the woman's name, be after I overheard her giving great advice to someone else I asked some questions. I'm glad I did because she not only helped me find what I wanted, she explained everything as well. I feel well informed. The guy at the front was friendly as well. I'm glad to be a customer back here again. Looking forward to my next trip there.

They really need to train all their staff working in the fish section. They can never tell you the…read moresex of the fish. Or at least put them in separate tanks. I have only had one helpful guy there that could answer my questions. I also heard an employee giving another customer false information.

I buy roaches, crickets, and mealworms for my leopard gecko here. Lately the roaches have been…read morelacking in quantity (advertised as having 24 when there are really 10-12). Annabelle rang up my items, checked the roaches in the container, and gave me a 15% discount on them when she saw how few there were in the container. I appreciate her taking the time to check the item's quality and offering me a discount without me asking!

Went to look at the adoptable cats but instead decided on buying a betta. Already have one at home…read morewho has been thriving for 6 months. The cashier was trying to "educate" me telling me my tank was too small, the tank needs to cycle, blah blah blah. Mind you there's other betta on the shelf dead and dying. Petsmart should work on the deplorable conditions they keep their Bettas in before trying to educate customers. Also someone asked the same cashier if they had adoptable cats and he told the customer I don't know. For reference there were like 5 adoptable cats available why would a worker not be aware of that. Another reason to not take advice from the workers at Persmart they don't even know what's going on.

I like the store. my complaint is that they don't separate most of the fish by sex. And the staff…read moredon't know how to tell. Then you try to direct them to certain ones and they can't get them. Very frustratin!

Went in to take my new kitten in for shots and a routine visit and it went pretty well!! They were…read moreprofessional and throughly explained a lot of the things that they were doing as well as answering the questions I had regarding to my kitten!

They did a nice job. They seemed a little disorganized. But the man at the front did appear to have…read moreit all handled. The tech didn't hold our puppy tight enough and she wriggled out of his hold when they were trying to microchip. So they're doing that when she gets spayed next month. I like the facility and the stand is friendly. I'm looking forward to returning!

Bloomington Veterinary Hospital demonstrates every trait I look for in a veterinary practice to…read morecare for the animal members of my family. Every member of the staff is attentive, engaged, and invested in the well-being of your pet. They are helpful and responsive to any query or issue you may have (from true emergencies to the borderline neurotic concerns we all have as pet-parents). Dr. Tyson Medlock is particularly amazing. Dr. Medlock cared for my dogs (a 5lbs Yorkie and a 120lbs Great Dane) during the three years I lived in Bloomington. It may be cliché but I truly wish my GP showed as much concern about my wellbeing as Dr. Medlock does for his patients. He always provides the highest level of care during regular checkups, surgical consultations, and emergencies. While Dr. Medlock has helped me through a number of scary moments with my Great Dane (they tend to be clumsy and will eat anything left within their reach), I will be forever in his debt for the counseling and aid he provided while I was traveling with my horse-of-a-dog in Kentucky. I woke up one morning to my Dane showing all the signs of bloat and immediately took her to the nearest Veterinary Emergency room. Dr. Medlock worked with the emergency room doctor over the phone and took the time to counsel me through next steps. His ability to explain and advise on the best care for your pets is unparalleled. With his help, my Dane made it through those scary moments (which turned out to be a serious infection) and has been thriving ever since. In summation, Dr. Medlock and his team at Bloomington Veterinary Hospital provide the best veterinary care I have ever experienced during my many years of K-9 ownership. If I am ever fortunate enough to return to Bloomington, I will continue to entrust the well-being of my furry family members to this amazing group of professionals.

I needed to get newly adopted puppies vaccinated for leptospirosis fast, because I live on a rural…read morecreek property with much wildlife exposure. The fastest I could find was a vaccine clinic from the Monroe County Humane Association, where they received a first leptospirosis shot from Jim Koch whose business address is this clinic. I spent the entire day driving them down to make sure they were protected. However, no one told me a booster was required. Nothing was printed, nothing was on the receipt, and nothing was said verbally even though I had their shelter vaccination records with me and presented them at check in. I even asked what other shots they needed. Nothing. I stumbled on this 2nd dose needed fact later. As a result, my dogs were under-protected for months on a high risk property, and now they have to be revaccinated as a start over. They were almost certainly exposed when protection mattered most and are now receiving additional doses afterward because of that gap. When I contacted the executive director of the Humane Association, he vaguely said the information had been "available," but could not explain where it had been provided or in what format. Instead of addressing the issue, the response shifted toward suggesting I was criticizing their mission to help animals. That misses the point entirely. If a clinic is going to administer vaccinations, owners should leave knowing exactly what boosters are required and when, especially when you present your records and ASK. Otherwise, they're not helping animals at all, rather are creating avoidable exposure risk and animals end up over vaccinated too. Given this experience, I would not feel comfortable using a veterinary practice connected with this clinic/vet again. I'm also not surprised to see other reviews mentioning confusion and disorganization.

The vet techs and female vets are nice and personable and treat my princess well. Dr. Bob is polite…read moreenough, but generic in his approach and manner. And they are impossible to get ahold of. No one answers the phone. They use an answering service to call clients back, but I would prefer someone just pick up in the first place. Outside of business hours, you are unable to leave a message. They have a recording stating they are closed, etc. that repeats. The location is convenient for me and once there, I have had only pleasant experiences. Overall worthwhile, but mixed feelings as expected.

I would not recommend. When you call can never get a person. Always a call back 4 hours later. Can…read morenever get a sick visit appt. They suggest going to the urgent care on west side or going to their urgent care visit day on mondays in which they jack up the cost. They need more help and need to take care of their own sick patients without jacking up the fees. No thank you anymore!!!

We used to get our dog food from a large pet store that delivers until we discovered this local…read moregem! They have researched the food that they carry and are very helpful/knowledgeable with the brands they have. They do repeat delivery and are local business owners. We love how friendly they are and that it's local, highly recommend!

So glad I found this place. Kind staff, good prices, and they have wide variety of brandsread more