This is the place to go for good service, affordable prices, and help with making wise decisions…read moreabout flooring options.

Can't say enough positive things about our experience. Rick was amazing to work with. His install…read moreteam covered three bedrooms with carpet + one entire rec room with laminate in one day. Extremely good company.

The whole ordeal with Carpet Land on Electric Road in Roanoke VA was a mess!! The subcontractors…read morethat lay the carpet had attitude, spoke very little English, made me feel uncomfortable in my own home and cussed. My husband came home early to be here with me. The contractors ripped the step carpet out AFTER they laid the padding and made a huge mess on new padding. They cut a hole in my padding for a "hump" area and when I said something the contractor told me maybe I should get another contractor. I let the manager, Blane, know of what had been done and he called contractor while working at my house and contractor was loud and unprofessional. (I have voice video of this as well) There was not enough carpet that I paid for after contractor had started laying it, so then manager told me they only had a darker color in stock of same grade. (I had movers coming that weekend so had to take what I could get at this point otherwise it would be the following week for carpet) When I discussed the seams the contractor said I would see with the salesman Ron, Ron told me if I didn't want to see seams I should have spent more money. Ron suggested he should just give me a refund and I can go somewhere else, knowing I had movers that weekend! and 3k is what I spent so carpet was not cheap) Nothing less than a jerkface. Contractor asked my husband to do a final walkthrough and left my home before asking my husband if it was satisfactory. Carpet Land is a joke. Never again, and I will be going to the BBB as well. I have videos and pictures to support everything I have said as well.

The manager Keith definitely needs some work on how he handles customers. What a bad attitude and…read moreit showed as the store was empty on a Saturday where other locations were busy. Hopefully upper management sees this and gets this taken care of or finds a better manager with good people skills. We didn't even get a hello when we walked in but was very nasty to us. We will not be returning and are doing a lot of home upgrades.

I couldn't find an area rug that met my needs and they helped me choose a carpet that they then cut…read moreto my specifications. It arrived today and I'm very happy with it.

Dealing with Carpet Plus was the best home improvement experience ever. We experienced nothing but…read morecourteous professionalism from the moment we entered the showroom until the installers walked out the door.

Very helpful and sweet girl answered the phone and helped me make an informed decision about…read morereplacing some carpet in our basement.

There is no one else we would trust with our flooring! They were kind, quick, and helpful. We got…read morecarpet for our bedroom and they went above and beyond to make it perfect. They are very knowledgeable about the different things that would work and we are extremely happy with the end result. We will absolutely be back. They have a huge selection and trustworthy installers.

Always great service!!! Great products and great value!! Everyone that works here is always…read morefriendly, happy and helpful. Very knowledgeable of their business and can help with your specific needs.

I have no idea why no one has reviewed this place yet ‍ but I'm going to be the first…read more The people at this business are extremely nice and very knowledgeable in their field. I recently purchased carpet from them after initially doing some research into Lowe's and the policies that they have dealing with carpet installation. Big factor to me was the knowledge that Lowe's outsources their carpet/hardwood/tile etc. Installations to other parties that are not professionally trained in any of the fields listed above. So, when I arrived at Carpetland, I was immediately impressed with the knowledge that Ray provided for me. Everything from the carpet type, to durability, to padding and sub-flooring were discussed upon my visit. Went with the Shaw carpet in the colour Wedding Day and although it took a little longer to be received and installed due to Covid-19, and the fact that the colour was special order, it was well worth the wait! Going from Cobalt blue and Hunter green shag type carpet, to a beautiful light colour completely changed the look and overall esthetic of my new home! I cannot be more pleased! Thank you Ray and everyone there at Carpetland! 10/10 would recommend! (And yes, to everyone reading this review: I know that the carpet is white )

Excellent service from choosing flooring to very conscientious installers…read more Highly recommend and very much appreciated the experienced installers and their attention to detail.

Christiansburg store. They make the buying process easy. The…read morepleasure ends there. Scheduling is horrible. Had scheduled for 6 weeks, had movers coming next day. Carpetland called the day before original install date to reschedule . Installer showed up 2 hours late. Customer service despicable. Was cussed then hung up on by one male employee. A complete disgrace. Do not recommend AT ALL.