Last night in Dublin, we dropped the rental car off at the airport and took the shuttle from the airport to the hotel. We were lucky enough to catch the hotel shuttle just before it departed. The driver jumped out, asked if I would like the bag 'in the back' and he took it to the luggage area while I hopped inside the van which is three seats across, with an aisle separating two seats on right, one on left (from a seated position). It is a short drive to the hotel. The driver was very friendly.
The lobby is filled with plush, leather arm chairs so it was easy enough to wait our turn to check in either standing on line or sitting. A few more guests arrived needing front desk assistance, and a third staff member appeared to help with the gathering crowd. There is a coffee service by the front desk, and a table at the far end with flavored waters and a bowl of fresh fruit.
The young woman who assisted us was very nice and did her job well. Our reservation was made through their website and we included the options to order a bottle of wine for the room and a three course dinner in the KittyHawk restaurant on site. During the booking process dinner reservations were required and I requested 6:00pm dinner and a 4:30am shuttle back to the airport. Neither had been scheduled. The young lady who was assisting us wrote our requests on paper schedules attached to a clipboard behind the reception desk.
Our room was a good size, with one single and one double bed, two comfortable chairs, one desk chair and good size bathroom with double sinks and a shower. There is a long bar area along one side of the room where the bottle of wine we pre-ordered (a red) was waiting along with two wine glasses. It was a screw top Cabernet-Syrah mix. Light and fruity; an unassuming table wine. Under this bar area, inside a cabinet door, was a tray including an electric kettle, three large mugs, instant coffee, teas and creamer. It is quite a heavy tray, so use care when pulling it out. We placed it on top of the bar in preparation of our early morning departure. The bed pillows are fiberfill and support your neck well, which I enjoyed after a week of feather pillows that go flat.
The shower is large, and had both a hand held option (turn water to the left) or rain shower head (turn water to right) option. I personally am not a fan of these rain shower heads. When washing your hair you have to stand away from the water, which falls directly down, and that can be cold. A small shelf or bench would be nice in there. A small thing, but there is plenty of space for it.
All in all, we were satisfied with the meal, and it was easy to walk down to dinner and back to our room for an early night. Do not pre-order dinner, as the menu price is less than the pre-order price.
In the morning we missed the shuttle, even though we were down in the lobby on time. As we were leaving the room, the telephone rang so we went back to answer it, and no one was there. By the time we got to the lobby, the shuttle had gone and we were told by reception 'the driver had to go'. Not sure why he had to leave early, but we had a flight to catch and were not happy that we reserved the shuttle the night before and they let it leave without us. Perhaps that was the telephone call? But if we didn't answer the phone, shouldn't that have been a sign we were on our way to the lobby? So many small mistakes made throughout our short stay.
A taxi was ordered for us and the hotel did pay for the service which we very much appreciate, so it did work out, but only after a bit of stress on our part. We would have had to wait half an hour for the next shuttle if we hadn't made a fuss.
The room was comfortable, on site restaurant is very convenient, in room kettle, a bus stop nearby to get into town and a free airport shuttle. All good things. A few things could have been improved on our stay, but I still think this is a good option for an airport hotel. read more