I started using this company many years ago, and in the beginning their service, selection, and value were truly five stars. On one large canvas order, several pieces arrived with marks and indentations caused by the packaging. To their credit, they made it right and replaced the damaged canvases. Unfortunately, a few orders later the same issue happened again. This time there was resistance, and I was ultimately told it was my responsibility to take the matter up with Canada Post. I didn't pursue that, as there was no damage to the shipping boxes themselves. I lost money as I had to discount my work. When the company updated their website, I ran into a few technical glitches, but customer service was prompt and helpful in resolving them. I wish I could say the same about how the ongoing canvas issues were handled. These canvases are not for me, they are for my clients. Because of repeated packaging problems, I would never feel comfortable having orders shipped directly to their homes. I won't ask my clients to photograph boxes and damaged canvases in order to fix an issue that should never happen in the first place, especially when the company won't stand behind it. I decided to give them one last try in late 2024, ordering again with high hopes. Two of the three canvases arrived perfect and beautiful. The third and largest had the other two packed on top of it. As soon as I opened the box, I had a bad feeling, and sure enough, it had visible indentations. When I contacted the company, I was told: "This will come out in a few days once air gets to it. It will contract on its own." I was advised to leave it out and that they would follow up. The indentations did not come out and never would. Once a canvas is indented, the damage is permanent. I sent photos of the boxes as requested; there was no damage to them. I never received a reply. At that point, I gave up, and that was my last order as I could not sell that canvas as I was supposed to. This made me look unprofessional all because they were not. I know this is a packaging issue on their end. I did this work professionally for years at a canvas production facility in the U.S., and I recognize the process, I mentioned this and they said there was nothing wrong with their way. This experience genuinely saddens me. I would much prefer to support Canadian-made products for my Canadian clients, especially right now. Please see my photos to understand the condition of the canvases I received, along with the undamaged boxes they arrived in. read more

Previously I had exceptional experiences ordering confidently . However since my last order in March 2024, The website has changed and not for better. It is not as user friendly and gone is the image quality warning feature as well the 3-D rendering of how the image would look prior to ordering. Those features were essential peace of mind ordering. The site is so different I even questioned if it was the right place I ordered from previously . read more

I had a Groupon for this company so I decided to I finally use it. I have tried several times to get this print on canvas but other companies always wanted to break it up into threes instead of one solid print. I must say that the quality of work on this canvas was excellent. We love the finished product! The packaging was very secure as well. I will definitely use your company for all of my canvas needs. Thank you so much! read more

The Canvas Palette - A photo that I had put on canvas - Photography Stores & Services Near Me - Etobicoke, Ontario

I can't believe the reviews I just read for this company, I have had nothing but an amazing experience with them. I use the online tool to pick my picture and it tells you right away the quality of the photo to be stretched out and you can choose how the picture is printed and choose different wrappings if your picture doesn't sit perfectly on the size you want. The processing time is always very quick and the quality is the best and I have ordered from about 4 different canvas print companies and this one is by far the best. The items are made and shipped in Canada, which is a huge plus. My pictures always turn out just like they show on my computer. I cannot recommend them enough and I now refuse to get pictures done from any other company. read more

I LOVE this service and the technical personnel ...They surpassed my expectations, and my husband will tell you I do have high expectations! We found their work so impressive that I decided to email and tell them so personally. I forgot my signature on my prints and I contacted them after the fact, they were so gracious about it all and we worked together for sizing and placement and it turned out perfect! I've never met any of them personally but they answered any and all of my questions immediately! ..I am THRILLED with my prints! Thank you so much for the excellent job you did for me. I will be using your service again and again...I'll keep looking for Group On specials so that I can do this again, I understand you have specials often and I for one will be there, not going anywhere else to have my work done. I am a professional nature photographer and must say I am thrilled to have found you and your staff. The canvas prints are EXCELLENT, we love them! So well done..even the mirror wrap around is awesome..I would recommend this wrap most definitely for prints with a lot going on in the photograph, even if it is an extra $15, it is certainly worth it for a print you will have forever....let me know where I can post online and I will again sing your praises! Thanks so very much..prompt service I must say too..VERY impressive! Would recommend The Canvas Palette most highly to anyone considering dressing up and personalizing their home or business. Kudos to you all! read more

I'm a professional photographer and have been using Canvas Palette for a good number of years. The printing process is calibrated which means I get good color consistency from print to print. The quality is always spot on. The rare problems I've experienced have always been taken care of. In the end, I've always been 100% satisfied. read more

I recently bought a Buddha print off the Canvas Palette website and I love it! The website was easy to navigate and explained the entire process in a clear and concise way so I had no unanswered questions. I received great customer service and the pricing is quite reasonable. The workmanship is high quality and overall I am very happy with the product and with the overall experience I had dealing with this business. I would not hesitate to recommend their product or buy from them again! read more

My husband and I had a very bad experience with our wedding prints - not only was their website horrible in terms of where exactly the image wrap will cut off, but the so called "guarantee" is also a scam. After getting prints (even with coupons, we paid good money for) that were off-coloured (my husband looked pink, and our B&W canvas was totally GREY), and one was wrongly wrapped (I paid extra for colour wrap but they gave me image wrap anyway) - two of canvases we received cut out the elbow/arm of a perfectly fine photo. I finally decided to call them up and complaint. At first, the sales rep, VJ was nice about it after 35 minutes of discussion said we'll redo everything. 2 weeks later (which he said would only take 1), he emailed me back and said it's your original prints that limited how we can wrap the canvas and therefore we're not doing it anymore. And if I submit a new print, that's considered a new order and they won't honour the guarantee. SERIOUSLY? You should just have a better website which tells us exactly where the wrap would go around the edge so we would've submit a CORRECT photo in the first place? and now you're blaming my original print? Don't go with them. read more

I ordered a "Custom Printed 16x20 Gallery Wrapped Canvas (includes Retouching and Shippng)" from this company. I paid $39 through one of the coupon websites, but when I sent in the photo (it was a family reunion of about 75 people) I was told that the people on the sides would be cut off unless we took the 16x24 for an extra $20 and the people would be "wrapped" on the sides unless we took the edging for an extra $10. It was the almost the exact photo as I had sent to another online photo company a few months prior and _that_ company printed the photo on a 16x24 canvas at no extra charge. When I told this to Mr. Vijay at Canvas Palette he asked me to send him "proof" that the competitor company did it free of charge, which I did, to which he responded, "our frames are thicker, plus we have free shipping across Canada" (so did the other company). It was ridiculous the number of communications that had to go back and forth with this company. After THREE weeks of correspondence, I agreed to pay the extra $30 to get the canvas photo as it was a gift for my parents' anniversary and I wanted them to receive it on time. I will not be ordering any products from this company again. read more