Recently had my first visit to the DVShop, I had to pick up an LED light, and a few other additional items for a video shoot I was doing in Vegas the following week, anyway long story short I bought a hotshoe adapter that I was told would work with my Sony A77 DSLR, but when I got home and tried to fit it, no luck, I called the store explained the issue and travelled back out to the Junction a second time to pick up the Videosmith handle, which looked like a pretty cool piece of kit, anyway when I got home I tried to test mount the handle to my tripod, and for some reason mounting hole for the tripod plate would not allow me to screw the tripod plate all the way in, at this point I'm getting pretty pissed off with the whole experience, so once again I call back to the DVShop spoke with the sales person who sold it to me, I explain to him to him the problem, and the fact that I have to be on a plane to Vegas in 2 hours, and that there is no way I am travelling back down to his shop to exchange it again, he suggests he could send a Taxi to my place with the replacement unit, I said excellent, lets do that, unfortunately his boss would not allow that, I asked to speak to the owner of the store, I explained the situation to the owner and that for my first experience shopping at DVShop that I was very disappointed, and if he didn't do what was right, I would never shop there again. He asked for my number and told me he would call me back.
5 mins later owner calls back and says that the employee is going to drive the replacement unit to me himself, I was ecstatic!!! when the employee showed up he brought 2 of the same unit to ensure that I would be satisfied.
this is what customer service is all about!! read more