We loved that this restaurant operates on a first-come, first-served basis. We didn't have a reservation and were seated surprisingly quickly. The location and views are beautiful as well.
Unfortunately, once seated, the experience started to unravel. While the view is spectacular when you're standing, the view from our table highlighted a lack of attention to basic upkeep. We were looking at dead leaves, spider webs, and general grime. For a luxury resort, I was genuinely surprised by the condition of the dining area.
Service was another disappointment. Our waitress seemed wholly disinterested, not just with our table but with nearly every table around us. Guests were frequently trying to get her attention for forgotten items, drink refills, or simply to place orders.
For dinner, my husband ordered the short rib pappardelle. I asked if I could have the spaghetti pomodoro but substitute pappardelle noodles. My son ordered plain spaghetti with light butter. When the food arrived, my son's pasta was swimming in butter to the point that we had to pour some onto a side plate.
More frustrating was that both my husband and I were served the short rib pappardelle. When I explained that I had ordered the pomodoro sauce with pappardelle noodles, our server simply responded, "This is how the pappardelle is served." I understand how the confusion may have happened, but there was no attempt to clarify, correct the mistake, or offer an alternative. Had I known I couldn't substitute the pasta shape, I would have happily ordered the spaghetti pomodoro as listed on the menu. Given how long the meal had already taken, I reluctantly kept the dish.
To be fair, we decided not to write the restaurant off completely and returned for breakfast later in the week. While the service was once again inattentive and disengaged, the food itself was much better than dinner.
This restaurant has a lot going for it: a beautiful setting, convenient seating policy, and some good food. However, better attention to cleanliness, staff engagement, and order accuracy would go a long way toward creating the upscale experience you'd expect from a luxury resort. read more