We enjoyed several cupcake flavors for a family birthday. The very best flavor was the Boston cream, oh my! Absolutely delicious. The cake was light and fluffy, the custard was on point and not too sweet, with the hardened chocolate topping... it was a win! We also tried the red velvet and lemon cupcakes which also did not disappoint! My favorite thing about these cupcakes is the shape and proportion. I don't like super tall cupcakes that are awkward & messy to bite into. These are easy to eat yet are still of a generous size. Bonus: I called to check availability on a specific cupcake flavor and was able to purchase with a link to hold them until I could get there which was a small stress relief. In addition, we were served with friendly smiles and gratitude. We will be back! read more

Actually the craziest experience ever. I'm trying to order a birthday cake, how are you going to be so combative and rude? No cake is worth $200....... I didn't even get to tell her what I wanted and she was already arguing with me. Wish I got her name. Call literally anywhere else. read more

Did a HORRIBLE job on my birthday cake to the point where I cried. Messed up the font the style even the flavor. for $170. refused to even do a partial refund and yelled at us when we asked. also it tasted like nothing it was extremely bland and not good. do not ever go here read more

The Cake Shop - Bakeries Near Me - Jacksonville, Florida

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My friend got a cake from here and it was so delicious and it was so meticulously done. I mean perfection it was beautiful let's just put it that way read more

Friendly thats what you can expect in the service here. Family oriented and baking delighful items together for their community. Did you know the are the bakery for Euopean Street? Well that solidifiesit... they are GREAT! read more

The Cake Shop - Huge cakes..looks like a Debbie kinda cake.. - Bakeries Near Me - Jacksonville, Florida

Ive gone with them for two events now - one small gathering and one big one. Both times they have been great to work with, and accommodating with time crunches. But more importantly, the cupcakes are fabulous. Multiple guests commented on how amazing they are. I highly recommend them! read more

Definitely not worth the money we spent. The cake was made sloppily and with little attention to detail. The frosting on the top of the cake was not a uniform color. As far as taste.. It was alright. I won't go back. read more

I have a secret to tell you... I don't usually like birthday or wedding cake, unless I make it myself. Well, that has changed. Hosted a Hospice Volunteer Appreciation Luncheon and The Cake Shop of San Jose made our cake. It was an absolutely gorgeous cake. A profusion of gorgeous lush flowers seemed to have bloomed right on top. I did not eat any of the cake at the event, as I get so stressed and nervous when I am an event coordinator, but a small sliver of cake managed to make it all the way home with me, and out of curiosity... I tried it. I was so sad I hadn't snatched a larger piece, because it was nirvana! The cake itself held a tender buttery crumb, and the fresh raspberry filling tasted like they had picked the berries that morning. Even the icing on top was good, light, sweet, and not cloying with vegetable shortening. In fact, I would venture to guess it was made with real butter. And since my super power is that I have more taste buds than the average bear.... I really believe it was. Exceptional turnaround time as I ordered it last minute, and great customer service! read more

This shop has the best cake and cupcakes!! My favorite is the pineapple coconut cupcake!! Addictive!! I suggest you try the cake shop. You'll be hooked!! read more

I ordered a surprise custom grooms cake from Thee Cake Shoppe and I can't say enough great things about the experience. This IndyCar shaped cake was made to resemble the car/team the groom works for. Attention to detail was incredible. Gail and crew provided a extraordinary cake that was absolutely amazing to look at and delicious as well. What a huge hit this was at the wedding and an epic surprise for the groom. Thee Cake Shoppe is my go to for special occasions and top of the list for recommendation to others. read more

Surprised to see I never wrote this back then (must have posted it on a different site), but they did an amazing job with our wedding cake. We wanted cheese cake and they smartly suggested layering it inside their sheet cake (less mess fir serving, eating). They also suggested a small cut cake and larger sheets in the back to keep cost down. 2 topping flavors...one each tier/sheet, they set it up and decorated the cut cake perfectly with flowers we left for them at the wedding venue. Some said best wedding cake theyd ever had read more

My sister ordered a cake for my niece's confirmation from here. The cake looked beautiful but the taste was way off. It tasted like soured milk. No one at the party ate more than a bite of the cake. She called to talk to them about the cake and they had the nerve to argue with her saying the cake tasted fine to them. There were 15 people at this party! They all thought it was off. The customer service was terrible. They offered no remediation to the problem. We will never go back. It's expensive, poor quality, and terrible customer service. read more

Horrible customer service! The manager even has horrible customer service. I was appalled at how I was spoken to. Clearly I was wasting their time when I was merely asking about ordering a cake. I don't care how good your cake is, I only give my money to those who want it! read more

Based on what I thought were decent reviews (I research a lot before I use a vendor) I decided to use this bakery for my mom's 80th birthday party cake. I spoke to staff two times on the phone as I live out of state. I noted the staff was not friendly but sample pictures of their cakes online enticed me to use them anyway. My sisters who live in Jax were tasked with going in person to the bakery to order. We had a hydrangea theme. The cake was to be THE focal point of the party (keep in mind this was a party at a venue with a live band and over 80 guests). My sisters took a magazine cover photo to show what we wanted the cake to look like. What we got was not even close. I mean the colors weren't anything like the hydrangeas on the mag cover and the shape of the flowers were all wrong. The flowers looked like they were just plopped randomly all over the top. Nothing artistic at all about this cake. It didn't look a thing like we asked for. I'd love to know who decorated the cakes on their website. It sure wasn't who did ours! At the last minute we were scurrying to buy a plain cake from another bakery so my sister could try and decorate it herself. We had to serve this cake from the back. It was never even shown to our guests. The taste of the cake was just average. Publix is just as good as far as quality of cake taste so don't bother spending the extra money on a cake here . We were so disappointed and here we are 4 days later still feeling sick about the fact that one of the most anticipated and important centerpieces of the party was a bust. And as my sister said "there are no do overs". We spoke to management. They are "sorry". Ok, thanks. I guess. Really want to give one star but giving two because we didn't confront the staff at the time of pick up. Person picking up was not comfortable confronting the staff. Don't usually write reviews but because this is how I pick businesses to use I wanted to save someone else the disappointment. I notice someone else was disappointed on 7/25 which leads me to believe same person did their cake as who did ours. read more

The Cake Shop - Bakeries Near Me - Jacksonville, Florida

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If I could give a negative rating I would! The owner's daughter Regina is really nice, It is the owner Gail who is really rude. I have spent hundreds of dollars with them. At one point they made all of my cakes for birthdays or any occasion that my family had. The cakes are to expensive for their poor customer service. I will never give them my business or send anyone there. Go to Publix there customer service is better. The worst CUSTOMER SERVICE EVER! read more

I had called in for a German Chocolate cake or cupcake and they were the only bakery willing to bake me at least the cupcakes in just a 2 hour turn around. I called everywhere Jacksonville and this place was the only 1 who did it with no hesitation or anything. Plus it was made fresh that day and let me say the cupcake looked so delicious and it was well finished. Will come here again and recommend anyone to go. I had to drove 40 minutes to this place but all well worth it. Cake Shop of San Jose I'll be coming back. read more

The Cake Shop - German Chocolate Cupcake... Yummy. So good. Big, fluffy, and perfect. - Bakeries Near Me - Jacksonville, Florida

Love these ladies and love their cupcakes. Great customer service. They did a fantastic job for a baby shower and helped me out with my son's birthday party with very little notice. My family raves about the results! read more

I ordered a cake for my daughter's confirmation party this past weekend. $50 is a lot to spend on a cake, but good cakes can be expensive. It was very pretty and my daughter was thrilled by how it looked. I can't tell you how dissapointed we were by the taste. There was something terribly wrong with it. My guests spent 10 minutes trying to pinpoint just what was wrong with it. Was it bad ingredients? Sour milk? Too much baking soda? Who knows? But one thing is for sure, you want to brush your teeth after eating it because the after taste is so bad. I brought the cake up to the shop today to let the owner try it. She took a bite and said she didn't taste anything wrong with it. All I could do is stare in shock. And write this review. Stay away from The Cake Shop of San Jose! read more

The most incredible experience I have ever had ordering cupcakes. Thee Cake Shoppe made beautiful 100 teal and silver cupcakes for a charity event I hosted for a Navy veteran fighting cancer. These weren't your average cupcakes, they were huge!! From start to finish the employees were a pleasure to work with. I ran over an hour late picking up my cupcakes (some of my other vendors were running behind), and when I entered the door I was greeted with a smile. The owners are amazing. The cupcakes were DELICIOUS and decadent. All night I got compliments on how beautiful the cupcakes were and how good they tasted. The silver colored cupcakes genuinely looked like sterling silver, I'm not sure how they got that color but they were beautiful! Truly and incredible experience and I will always go to them for my dessert needs. Our event was a success in part to the amazing dessert provided by thee cake shoppe. read more

The cakes are excellent. However, the customer service is poor. I called on Tuesday for a cake to be ready on Friday. A small cake, nothing fancy. On Friday, I go to pick it up and they say they never got the order! They claim they "didn't get the call or email". Well, I say, I can prove that I did both, I'm holding my iPhone. They claim they thought "some random person" had called and emailed them, so they ignored it. By that, I wonder how one is supposed to order? To their credit, they are hustling up a cake for me to be ready by 5 PM. I recommend calling, then calling again and maybe a third time to assure them that you really want a cake! read more

Great place and people! Always a fun element when someone gets a crazy cake for any event!

I did not place my order early enough to get a special shape so I ordered a standard chocolate round 10 inch birthday cake for my son's birthday. The cake was ok but I expected more of a professional cake for $50. The cake layers were uneven and of a different size, they were not trimmed. The icing in between the layers was not even and very slight in places. The cake was made to look round and uniform by tons of icing on the outside of the cake. I personally would not risk a very important event like a wedding. Also, disappointed that the chocolate cake cost more than same cake in yellow. They were a bit rude on the phone when placing the order but ok in person. read more

My co worker told me the cupcakes were the bomb so I decided to order some for my husband's birthday. But the service is soooooo unprofessional. I called and placed an order early that morning for some cupcakes for my husband's birthday dinner. She took my order over the phone and I advised her that I would come pick them up at 4:30pm. She said that's fine because we closed at 5pm. I arrived there at 4:30pm and they were closed. Messed my day all up for what I had planned for my husband. NNNEEEVVVVERRRR again will I call and place an order with this company unless I am down the street from the location. read more

i called from Alaska to have a surprise Birthday cake delivered- Cake Shop of San Jose went the extra mile and had to make several attempts at delivery! I deeply appreciate their professional courtesy! Thank you!!!! read more

Requested a quote for my wedding and they couldn't be bothered to get back with me. I guess business is good.

I ordered a cake back in September and it was amazing! My wife loved it. Good job guys and gals!

Delicious baked goods! The Cake Shop of San Jose can do simple (but very tasty) baked goods and they can do extraordinary edible works of art too! Something for any occasion you may have. We use them for all our baking needs. I can always count on dependable & friendly service. Each visit I am greeted with a warm smile by all who work there (like that kinda customer service you get in a small southern town). THANK CAKE SHOP for time and time again scrumptious treats & friendly service! read more