HORRIBLE, HORRIBLE BUSINESS!!!! A month before my daughter's 10th birthday, I ordered a caramel cake for her. Go to pick it up the day of my daughter's birthday, and the guy doesn't have the cake, and he looked in his notebook for that day's orders and it wasn't even written down! He told me to come back in a couple of hours and he would have it made. I go back to get it and he doesn't show it to me, just hands me a white cake box taped shut. I get home with it, open up the box and inside was a buttercream frosted cake with caramel sauce poured on top of it...that's NOT a caramel cake!!! Completely ruined my daughter's 10th birthday!!! A monkey could run a better business! read more

Omg RUN!! The worst place ever!! Ordered my wedding cake and got a call day of wedding in the afternoon and was told they made us a different cake but at least we have one. Not the flavors we asked for or the design. The owner Louis was so rude and said it's just flavor and at least you have a cake. Horrible service and it tasted bland and so sugary. Everyone said the cake was not good. So sad read more

The Cake Mix - The cake we asked for - Cooking Schools Near Me - Rincon, Georgia

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Horrible!! My daughter went thereor a camp. They were supposed to teach her a lot of stuff. Only taught her how to compete with someone then there is no winner. Plus gross everything!! read more

The worst customer service experience I have ever been a part of. I say that because excellent customer service has been my business for 15 years and I know the good from the awful! I arrived on time for the agreed upon "pick up" time and was greeted by no one. I waited so I wouldn't interrupt the "party" in progress! When I was finally acknowledged 10 mins later I was told my cake was not ready. I asked how much longer would it take to complete and was told 15 mins. I left and returned in 30 mins my cake was still not ready. I asked to speak to the owner/manager and was told that I was speaking to him. He went on to say that it was not the time to discuss my issues with my cake and I would have to wait until he was finished with the party he was hosting. I was very upset! However, I remained calm and did as I was asked. Once the party was gone and the owner was paid for the departing party, I was then assisted. I calmly explained to the owner that customer service is a major part of my business and how he handled me was very unprofessional , rude and the fact that it was one hour after my pick up time and the cake still was not complete was unacceptable. With a straight face, He said, that due to the "look" on my face when I returned back a second time for my cake, he treated and spoke to me in the manner he did because I looked pissed off. Who wouldn't be upset! At this point my daughter's party was to begin in 30 mins and I already had guest arriving! I told him that I didn't say a word and no matter what "look" a paying customer gives you after you blow them off and don't deliver service or product on time is justified and should be apologized for. He never showed any empathy or remorse for the situation nor did he apologize. I then asked for a refund of my money because unlike the departing party I was asked to pay before delivery of my cake. He was beyond rude. If it wasn't for KROGER I would have been without a birthday cake for my party. I explained the situation to the great people at KROGER and was told that unfortunately this was not the first time they were told this situation in regards to "The Cake Mix" with the rudest owner ever. Don't waste your time or your money! read more

The Baker is a very hard worker! He always delivers good quality and good tasting cakes. He has done two birthday cakes (The Walking Dead and a Mardi Gra) for me so far and I have absolutely loved them. read more

The Cake Mix - Cooking Schools Near Me - Rincon, Georgia

We needed special birthday cakes for our twins birthday party. Ordered on Monday and ready on Friday. Photos added, Trolls and Darth Vader!! Enjoyed by all ! read more

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Horrible horrible service. Cake looked nothing like I ordered. Wasn't ready when I was told it would be. Guy working was awful to deal with rude and yelled at me. It wasn't my fault it wasn't ready for pick up. The cake was ordered over a month ago with pick up time at 11:00am. I got a call day before and said if I could be there at 12:00 I agreed because baby shower was at 2:00pm... Cake wasn't finished until 1:30pm, and ended up late to my daughters baby shower at the botanical garden on Eisenhower drive. it tasted horrible along with the cupcakes. Stuff was falling off the cake. The guy working has no problem cussing and yelling at you. Then to find out he is part owner. UNBELIEVABLE!!! I will never use this place or recommend it to anyone. This place doesn't even deserve one star!! read more

I haven't posted about my son's 1st birthday cake catastrophe. I decided I wanted to get a cake from one of the local bakeries in Rincon,GA (That is where my son's party was at) I looked for a few close by and found The Cake Mix Bakery. From the reviews I had seen a lot of people were loving this place so why not. I messaged the bakery with what I wanted for Colton's. Birthday cake. From smash cake to full cake for guests. I sent a picture of the cake idea that could have been printed out to keep next to the cake as a reference while it was decorated and if anything everything had been texted so there was at least the option to go back and look at the messages to insure everything went smoothly. All I requested was a marble cake with the Nemo design and for it to be ready for pick up August 4th at 1030. I go to pick up the cake and a mistake had been made and I had been put down as a 1430 pick up instead. The guy apologized and even offered to refund me. I still wanted my son to have his birthday cake so instead I gave the benefit of the doubt and gave the guy a second chance and decided to go and pick up the cake at 1430. I go to pick up the cake and the guy is still DECORATING the cake at the time of my arrival. Keep in mind 1430 was HIS hit time for me! 5hours late 5! The building was super warm due to the class that was being given to children about baking. You could see the frosting glistening due to this,but the guy had gone to the coolest room to decorate the cake. I finally left with the cake at 1520 (no smash cake may I add). We were given a discounted price for the cake. With cake back and guests gone and a napping child I cut into the cake with high expectations inly to find out I had been given a red velvet cake instead of a marble cake. No one present at the time actually eats red velvet cake so the realization hit that I paid far too much for a cake that was not what I had ordered. Upset I messaged the guy about it and explained how upset I was and how a refund was more than deserved. I have left screenshots of the conversation between myself and the baker. I left a review on his Facebook page and after seeing that I had only been refunded half price for a completely wrong cake that had been trashed yesterday I had messaged back and with no response I went back and left a comment on my post saying that I had only been refunded half price for a cake that was 5hrs late, and not even the correct flavor. I would also like to add that Red Velvet cake was not a batter flavor that was given to me when I asked what different flavors they had. read more

My mother in law has ordered 2 cakes and they were both not exactly what we asked for. Most recently we ordered a cake for my sons 1st bday last week. The cake did not look like the picture we asked for and it was not marble. He didn't even put my sons name on it when I picked up the cake and when I asked him about it he acted very arrogant. He is overall very arrogant and rude. We will not use him again read more

This place has been a huge disappointment ! I go to pick up a cake and guy is not there! After 1 hour later and several lies about what time he will be back so I can pick up my cake. I get home after practically forcing to call police if he does not get back so I can get cake. This is what I got a hot mess!!! Sloppy icing, computer image bubbled up, and literally the icing on cake they spelled my name wrong !! Really?? Man was very rude! Argumentative, and did not even apologize or offer to make it right by price reduction! He gets you by making you pre pay so therefore he has his money and does not care two cents about his customers, his so called cakes, or how they taste. Do not go to this place! Horrible!! Lesson learned sadly, on a memorable milestone birthday . One star only because there was no option to leave " No Stars"! read more

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My 5 tier cake he brought to our wedding was destroyed. His fake apology and less than empathetic attitude in regards to him ruining our cake disgusted me. Customers should run away from doing business. He even gave me hard time for requesting a full refund. He wanted to give me store credit because $400 was too much of a refund. After I declined his store credit je said he would have never brought the cake at all if he knew I would request for a refund. If I could post the picture of the cake falling to pieces I would. read more

The worst experience I have had with a bakery. I ordered the cake a week in advance. I paid in advance. I pick up the birthday day. It didn't say happy birthday, only the name, which btw was wrong. He corrected it on the spot. Later that night, we start to serve the cake and it's the wrong flavor...I call him after the holiday weekend and he offers me 30% my next cake order..I asked for half of my 60.00 back. He gets an attitude and said no. Because I served the cake to my 25 guests..really??? What am I gonna do at 8pm on Saturday night with a house full..say hey sorry you cant eat your birthday cake...I have to return it in the morning?? So I tell him no, I dont need your 30% because I'll never use ur services again but I will be glad to write a review on Yelp, which he then starts cussing and saying he was cus Mr out on line if I do...so I just hang up..WARNING THE CAKE MIX ESTABLISHMENT IS UNPROFFESSIONAL AND OVERPRICED FOR WHAT YOU GET!!! read more

So disappointed! I signed my granddaughter and I up for a cookie class, she was so excited. We get there, not only are they not making cookies but they "never got my reservations". I showed the owner my reservation, he said he never got it. He never apologized for the confusion, was defensive and made no effort to refund or try to make things right. I will never give him my business again! read more

. I'm not the one to cause chaos . While the cake tasted good ..it arrived at my church a mess. My husband and his friend had to come pick up the cake and drive 40 plus miles without any support for it. They even had to borrow a wedding guest SUV to come get it after I tried to contact him via Facebook twice that week to make sure we were both on the same page about the cake transport after hurricane matthew came thru. I was so embarrassed. This was our first and only wedding for both of us. I recommend that he never suggest a five tier cake be transported by the ordinary public. The transport cost should been added up front. And if someone could followup with customers with cakes going out his business could eliminate possible potential problems. I would have like to shown off his work with my professional photographer and support his business further. However I will not be recommending because the customer consideration lacked much. This problem could have been solved a million ways than the anxiety and embarrassment it cause us. I see by the other four comments here that his business sense is lacking. read more

Although I am giving this place a one star is because there is not a place for a zero star! The worst place ever to get a birthday cake. The owner is rude, the cake was horrible, was not what was ordered and to top it off they spelled the name wrong to the tune of over 56.00. A ten year old could have done better!! Hence the name cake mix cause that is exactly what it tasted like. The fondant they used was full of bubbles. This was suppose to be buttercream icing. Stay away from this place.. read more

This place by far has been the worst small business that I have ever dealt with! The business owner is very rude and aggressive, he has no sympathy or human compassion nor is his customer service skills up to manager standards!! I ordered a cake for my son's 4th bday he required a deposit up front that I found odd since no where on his website nor FB page does it state deposits are required. I paid it but then disaster hit the area and everything east of I-95 was evacuated in lieu of hurricane Matthew. This heartless owner called me on the day of the before the storm to ask if I was picking up my son's cake that Saturday! I was appalled being that everyone knew about the mandatory evacuation! he stated that everything on their end was good to go so there for my deposit is non refundable! He was so obnoxious in the way that he spoke to me that I felt like he was belittling me and speaking directly to my decision not to get the cake although my area was without power for a week and counting, my option was a store credit! I am seeking legal counsel on the matter because i would never eat from this guys establishment he is entirely too rude! read more