Was so good when they were at kings pointe now they triple down-sized and have almost nothing. Do…read morenot recommend

I am newer to the area and found this place while shopping around for home decor. I love these kind…read moreof hideaways with unique items. The candles and jewelry were amazing, and I had already made a decision to buy but wanted to take in everything else they had in store. I realize the staff has spoken to every single person who came in behind me, and I do mean every one -- and traffic was in and out. Meanwhile, I'm actually shopping . The young lady who had been behind the counter passed me up completely . . . goes to the other two young ladies not more than 5 steps away from me and proceeded to proactively tell them about additional aviators they had available. I turned to look at her, because maybe . . . she didn't notice me. She turns and passes me again and just says "excuse me." This is a small location, a boutique type shop that you really can't miss anyone in. I let her know that I was actually looking for something and that no one had said anything. There weren't but a few of us inside by now. She answered with "oh sorry, we've been so busy." But certainly not too busy for the 20 folks who had been in and out behind me - greeted with a smile once I noticed and offered help. Sure - I looked around at the now empty place, thanked her and walked out. My Amex spends like anyone else's but perhaps I didn't look like anyone of the other customers. This type of blatant "overlooking" and poor customer experience is 1000% unacceptable these days.

I was in a tizzy finishing up odds and ends of Christmas shopping and had one last item to purchase…read morehere for my mother in-law. I highly recommend coming to this store as your last stop on whatever shopping adventure you're on - it's delightful, peaceful and relaxing. A friendly "Bon Jour!" greeted me when I walked in. As I proceeded to look around at the lovely presented gift options and products I was helped to find the best option by the staff. I decided on a three-pack of the lavender hand lotion and I fully intend on keeping one. Bah Humbug? There are ample amounts of soaps, lotions and all around good body care in the store but all of the scents are subtle and sophisticated. I didn't feel like I was bombarded with an overload of different smells. They gift wrapped my purchase beautifully (and freely!) and even went the extra mile to spray the tissue paper with a lavender scent. I already have a wonderful relationship with my mom in-love but if I didn't, this gift would sure help.

I love this store my first time in and the sales associate was so nice. I didn't know a whole lot…read moreabout their things but they were so knowledgeable and so helpful and they didn't follow me around or bug me. It was just a great experience. I'll definitely go back, I purchased several items and am please with everything. It is just a great store, a great value and great products.

I have over 25 years of experience in customer service and am very familiar with appropriate…read moreassociate conduct. I was respectful throughout this interaction and did nothing that warranted the treatment I received. This incident occurred near closing time (around 6:00 PM) with the associate assigned to the front door preparing for store close. I was looking for a product that was not available on the shelf. After receiving no assistance, I opened a bottom drawer to retrieve the item. The associate immediately approached, forcefully kicked the drawer shut, and reprimanded me in a condescending and demeaning manner. I was made to feel embarrassed and unwelcome rather than helped. This behavior was unprofessional and reflects a serious lack of training and leadership. No customer should be shamed in a retail environment for attempting to complete a purchase. I spent over $150 during this visit and have been a loyal Sephora customer since 2011. Experiences like this are exactly why long-term customers choose to stop shopping in-store. I will not be returning to this location and will opt for delivery or another store instead.

Fashionable high end cosmetics for the lovely lady in your life. Though they also sell assorted…read morethings for gentlemen. I spotted a few rather spendy perfumes and colognes - do you really want to spend upwards of $50 to smell nice? I guess people do. We did manage to pick up exactly what the Mrs was looking for. She's a huge fan of Sephora and this one had a few lines that were not available in the one closer to home.

Everyone is so friendly and helpful at this location. It's usually well stocked and very clean. We…read morecome in often so they even know us by name! I love that.

The workers here have always been friendly and helpful if needed! The store is clean and well…read morestocked - I can't believe the amount of items they sell here. They have started selling laundry detergent alongside their candles, body sprays, lotions, hand sanitizers, shampoos and conditioners, room sprays.....so many things!! A gift card from here is always the perfect gift for anyone. Speaking of gifts, if you receive one of their products as a gift, and the scent is not your jam, you can go in and exchange them for a different scent. This is especially helpful on their candles!

They have a great selection on personal care and home fragrance, including body lotion and body…read morecream, 3-wick candles, home fragrance diffusers and liquid hand soap. They now also have makeup,hair products and even laundry detergent. They are definitely expanding. Every B&B I've been in is very clean and organized. They have a lot of staff on the floor to help with any questions or finding the perfect scent for you. It's worth joining the rewards program, it's free to join and they send you coupons. I would also recommend following them on social media, to keep up with all the specials.

Everytime I go here the staff is so helpful. They follow me around asking multiple time if I would…read morelike any help. About the eight time I say no they leave me alone. I can never find the right Kehl's or C. O. Bigelow Cologne..Why do I go here? Because I don't have a choice