Staying at The Brooklyn Hotel right now. The rooms are very nice. However, the service here leaves a lot to be desired. The attitude of the employees is not welcoming at all. You have to constantly ask for your room to be cleaned and it is extremely noisy. This is definitely a first and last time stay. The Condor Hotel is a much better choice. read more

Jason is the man! Very welcoming and made me feel at home. We got a delivery, it was brought up to me. We got the presidential suite, very very nice. I was surprised that a brooklyn hotel would have that. Awesome hotel. Thank you Jason. And to the brooklyn GM Jason needs a promotion. Very unusual to find good customer service in NY especially brooklyn read more

Good morning yelpers. I'm on a trip to my hometown and decide to stay at a hotel in my old hood. A place like this was none existent when I was growing up here. You had to go to Manhattan or Long Island to find a place this nice. It's clean and modern. read more

My recent stay at the Brooklyn was very disappointing. Although the hotel is clean and the decor is lovely, the service was far short of what is advertised. Breakfast is to be included in the price of the overnight accommodation. We stayed two nights and on both mornings, they ran out of eggs within the first hour of the breakfast offering. They had no clean plates and they were short on coffee. For those of us who had an event to attend, this made waiting very problematic. The nespresso machine in our room was not operable. We reported this problem but no one came to fix it. Finally, when we returned to our room after a long day at a conference, the lobby was filled with a fund raising event. We were staying in a room off of the first floor lobby. The noise of the group spilled over into our room. Fortunately, the group disbanded before 11, but I wouldn't have stayed in this particular room had I known that there was an event booked nearby. Upon returning to our room, we found our door slightly ajar. This was a huge security issue which we reported to the front desk but should never occur. The one redeeming factor was the staff at the front desk who was very personable and customer oriented. Unfortunately, because of the short staff, she had a difficult time addressing our issues. We will likely not stay in this hotel again nor will we recommend it to others. read more

We had the opportunity to stay at this hotel the mid part of August, and was very pleased with it! We had gone up to visit our daughter, and with not being familiar to the area at all, was looking for a nice place to stay that didn't cost an arm and a leg, and be easy to navigate without having to deal with subway's, trains or taxi's. The hotel room was great! Very modern, but clean, and roomy. It was kind of a hidden gem in an area you wouldn't expect to find one. The staff was super friendly. We will definitely be staying there for any of our future visits, and highly recommend it for others to check it out as well! read more

I am a black female in my late 40s and I was attempting to check in with my 3 teenage children (17,18,18). I had booked and paid for an executive one bedroom suite prior to my arrival. upon arrival the male employee did not allow me to check in because I did not have my childrens birth certificates to show my relationship as their ID wasn't sufficient. I have traveled all over the world and have never been asked for my kids birth certificate at a hotel or even customs. There was a white couple behind me with 3 kids also and they were not ask for their childrens birth certificate or ID. When I pointed this out to the same employee. When I asked for the manager he told me that there wasn't one on duty. He then said he would allow me to check in as long as I didn't try to bring anyone else. At this point I was upset and frustrated and just wanted a refund. The employee said I had to contact Expdis and request my refund from them. Thankfully Expedia refund me my full amount. It was a horrible and humiliating experience. Me and my kids were left trying to find a last minute room on a Saturday night. read more

Beware of undisclosed deposit!!! The property and room were perfect, clean new quiet. I'm writing this review concerning the deposit they've never returned going on a month now post stay. I was never Informed upon checkin there would be a deposit taken. I called a few days ago and the Jamaican desk clerk I spoke to was very rude and condescending. He told me he would forward my information to his manager who has yet to contact me. As a client I shouldn't have to go through such aggravation to get my money back. read more

No privacy whatsoever. I put the do not disturb sign on our door handle and sure enough we found things moved around. $20 even came up missing. We didn't want to make a big deal about it but the staff was very impolite and inexperienced. read more

Second night in a row I can't sleep at The Brooklyn - A Hotel. There are two parties raging tonight. At least last night - there was only one. Posted 10:11 pm Sunday night. Jeez. read more

Came here maybe a yr ago and I loved it! Shower made me feel as though I washed every sin away. The room was clean and spacious. The staff was nice. Besides the some what sucky location because I couldn't find parking without paying, no complaints. read more

We stayed for 6 nights and it was good, not great. The place room was clean and had a nice set up. I was surprised that it had a microwave and a refrigerator for us to use, which it came in handy. The bed was very comfortable and pillows. It had plenty of drawers which we were able to use and the night stand had charging plugs that came in handing. The room also offered coffee maker, which was great. The neighborhood is changing or being "gentrified". Coming from LA the neighborhood reminded me of Huntington Park down Pacific Blvd. We traveled by the subway which is located 2 blocks away from the hotel. The reason why I gave the hotel 4 stars rather then 5 was because of the noise and fixtures not functioning. The Long Island Rail passes in front of the hotel, which I did not mind. I had read in other reviews about it. I live in L.A and lived near blue line for many years, so the noise did not bother me. There was a noise every few minutes from a vent in the room, that was annoying. The shower did not have a soap holder so needed to put my items on the floor. The bathroom mirror had lights around the mirror, but not all of them were working. Also, our room was by the elevator and the stairway and you could here the doors closing. Because we had a busy week, the room was great to come back after a long day and resting up for the next day. read more

I cannot believe that they would not refund any of the reservation charge even though I called a week in advance to cancel! I had to cancel due to an unforeseen event and it is bad customer service to charge me the full rate of two nights. I will never stay in this hotel! read more

Amazing service, Melinda went out her way to personalize our experience every morning. Breakfast was awesome. The rooms are great and open. If I come back to Brooklyn, I'll come here again. read more

The Brooklyn is not in the hub of tourist activities, but it met my needs as a former NY resident visiting friends, and I plan to stay here again. The hotel is modern, clean, and beautiful. Easy to get into Manhattan. Great service. There is a market nearby with gourmet items + a great coffee shop on Bergen and a couple of good restaurants nearby. One star is missing because they need to have a binder with basic information about using the coffee pot, tv's, shower, etc. + a sheet of places nearby like coffee, food, pharmacy, train info, etc. I highly recommend room 308, roomy and the shower is incredible - huge + I think I counted ten knobs for various water flow from the ceiling and wall. Great hotel + Great value. Happily, I did not have any issues with sound, bugs, etc. and the walk to the subway is only about 5 minutes. I'd take a cab or Lyft there, don't schlep your bags on the LIRR or subway if more than a duffel. read more

We needed to visit Brooklyn and be near the SUNY Downstate Medical Center and found that the large chain hotels were farther North and given Brooklyn traffic, sought out more 'boutique' hotels closer to Crown Heights. We found this in The Brooklyn, a newly refurbished boutique hotel on Atlantic Ave. For the price, we received a suite that was very large with all modern convienencies, excellent beds, large flat screen TV's, free and excellent WiFi (good for media downloading), in-room coffee (Nespresso) and bottled water provided, large bathroom with robes, continental breakfast, separate living room w/ large TV and comfortable leather couch, and nice art work on the walls.. For more money, we had stayed further North near the Brooklyn Bridge and received a lot, lot less for the same money there. The continental breakfast included juice (apple, orange), coffee, some cold meats and cheese, fresh bagels (best we have had in a long time), yogurt, fine jams and Neutella, hard boiled eggs, cereal, etc. Another plus was parking was 1/2 block away and only $8/night (vs $35/ at the other hotels). The one down side was that our suite faced the street on the 2nd floor and you could certainly hear the traffic and LIR every time it rolled by (level with 2nd floor as it is raised at that point). So while there are not any readily close restaurants or stores that we would consider venturing out to, we were here for a purpose and ate and shopped elsewhere anyway read more

We stayed at the Brooklyn with our baby and teen. The hotel is gorgeous. The junior suite with a sofa bed was more than spacious for the four of us. The neighborhood is up and coming, but there is not much around the hotel itself. A few blocks away there are plenty of options. Breakfast was lacking. Only cereal, bagels, and one type of fruit. No proteins available. We overheard that they ran out of salmon, yogurt, and eggs. So maybe it is better at other times. Parking is an issue. The parking in front of the hotel is only one hour. There is a lot down the street that is affordable but sketchy. There were many broken down cars, not many nice ones, and they hold your key, which made us nervous, but was fine. Our main issues were with check-in. On a friend's recommendation, we called and requested a room on the back side of the hotel one week prior to our stay. It is near the train and noisy (but you're in the city so no big deal). We called the morning of to remind them of this and they told us it wouldn't be available. Understandable, but annoying. I also asked if we could check in early, around 1, and were told that wouldn't be a problem. We arrived around 5 (four hours later) and our room still was not ready. We were told a housekeeper had called in. Our friend, who stayed in the hotel the week prior had the exact same issue. Nothing was offered to us, thought they were a bit apologetic. When we checked out I complained and was offered a small credit. All in all, we liked the hotel itself, but for how nice the hotel is, they really need to work on the service issues. We may stay here again and give them another try, just because the hotel does fit our needs. read more

Loved it here! The room was really nice, the bathroom was beautiful, and it wasn't too loud. The staff was nice as well. I would definitely come back. read more

I loved the hotel! The best part was the spacious room, there is a couch /tv area and a "bedroom" which is separate. Super comfortable!! The beds are nice, there is a microwave, refrigerator and a nesespresso. Shower is really awesome as well. Staff- friendly and helpful. Free wifi. No parking though. Sometimes can be pricey but if you can get a good deal- really worth it!! read more

Wonderful hotel! It is brand new, furnished beautifully, and very clean. The staff were wonderful and check in and out was easy. Breakfast was basic but really good (cereal, bagels, fruit, yogurt, hard boiled eggs, coffee, juice, etc). The lobby was small but beautiful. The surrounding area isn't the best (it appears a bit rough at night) but in the daytime it was fine. It is only a block or two until you get to a nicer area and a short cab or uber ride to other areas of brooklyn. I'm only rating the hotel 4 stars because of the neighborhood. In a few years the area will probably be gentrified to the point of it feeling more safe though. read more

This place has ROACHES and it's fucking nasty. They take your money and don't give refunds & that's just gross

Fantastic customer service, comfortable, clean and quiet hotel in Bedford Stuyvesant. Convenient to the subway and the LIRR, wonderful to have a hotel in New York where the front desk recognizes you and greets you when you return, very comforting. read more

I wasn't sure what to expect when we pulled up as the neighborhood is in transition. When we walked inside, it was exactly as pictured - a beautiful, modern boutique hotel! The junior suite was spacious. Great space for the kids with a black out privacy curtain for the couch area for parents to have some privacy and space. Both areas have a TV. The exposed brick and wood along with wood floors are a beautiful touch. We also liked the frosted glass bathroom and rain shower. The hotel and rooms were quiet. The subway was 2-3 blocks away with express service to the bridge or Manhatten. A great pseudo Whole Foods Market is on the corner with everything you need plus breakfast, lunch and desserts - open 6am to 3am. Lots of other good restaurants in walking distance - Prospect Heights or a quick ride down by the bridge. To top it all off, there was 24 hour parking a block away for $10 a day. Staff were polite, friendly and helpful. I would definitely come back. Kids loved it too. read more

I wanted to love it. The design is terrific and the room and beds are very comfortable. Room service half cleaned our room the first day (dirty coffee cups, no new towels), and the second day didn't clean it at all. The "bar" is weird. Looks great, but no selection (like -literally my bar at home is twice as stacked). Breakfast is a pay-for-pastries affair. read more

DO NOT GO HERE! It's smack dead in the middle of the hood, if I could give zero stars I would. I was assaulted by a staff member when I went. The owner did reach out and offered me a one night accommodation with guidelines. The way I was treated when my daughter and I showed up. My entire stay should have been on them. read more

they were so accommodating and helpful and Jovanna (? prob spelling wrong) was the kindest and best helper in the world. such a great hotel!

Stayed for business for two nights at this hotel. Pros: newer hotel boutique nice shower and bed as well as toiletries. Free wifi and coffee. Cons: location is in a rough neighborhood, low staffing came back to an uncleaned room at 4pm after being gone since 8am then cleaning lady wanted me to leave while she cleaned and I had business to do. Sheets were also dirty first time. Not my first choice but this hotel is good if you are in a pinch make sure to use the AAA rate. read more

Great hotel all around. The front desk did a great job of accomadating us, providing us with a free upgrade to a junior suite as some rooms were being cleaned. The whole hotel is very stylish and clean, and we were told it was brand new. The room was giant, and beautifully decorated in a minimalistic, modern style. There was a great nespresso machine, as well as free bottled water. The bathroom was huge, and divided into three parts with separate entries for the shower and toilet. The shower was great too, and there were lots of towels and even a bathrobe. The bed was nice and soft, and there were 2 giant tv's, as well as a sofa. The only downside was the view, with we really bright lights coming in to the room. Breakfast in the morning was good, although a bit limited in choice. We were the only people having breakfast the whole time we were there. The location is a bit in the middle of nowhere, but there is a metro station about ~5-10 minutes away. Overall, this hotel is a gem though I'd imagine it will get more and more popular as more people realize who great it is. read more

We've stayed here a few times. The hotel is modern and comfortable, thought the location is rough. Last night we arrived and we're given a room on the first floor above a rollicking "sweet sixteen party." The floor and bed we're actually vibrating. I was told by the very sweet desk clerk that I could have ear plugs. The party would end at 1:00. He gave me the manager's email address. He did not respond. 4 hours of sleep later, we're up and leaving. Don't stay here. They don't care about the guests. read more

If this is the best hotel in Brooklyn, that's pretty darn sad. Location is horrible. On a busy and loud street, transients outside our window in the back being very loud all night, and not within walking distance to much. The staff consisted of maybe 3 people on our weekend stay and very obviously did not want to be there. No water or glasses available in the room, the toilet tissue was so thin it practically melted in your hand, I could keep going but I'm just over it. Not at all what the reviews on this site or TripAdvisor said. read more

Great hotel and particularly exceptional service. The standard room is very well appointed. Love the exposed brick and the the open feel to the room. The surrounding area is somewhat questionable, I wouldn't suggest hanging out on the street after dark. But that's where Uber comes in. Still, this hotel is a small gem. read more