My dog, Pocky passed away on Thursday after his battle with cancer. I immediately called Laps of…read moreLove to see if I could bring him in for a cremation. I called them and they told me that they couldn't help since they only help with euthanasia and don't assist with cremation after a dog has died. Laps of Love recommended that I google search "pet cremation" in my area. So, I did that and found Four Paws Pet Cremation of Houston. To my surprise, they were in my neck of the woods just 30 minutes away. I immediately called them and was told that they were open 24 hours and to bring my dog in to be cremated (as he passed away in the yard that same day). I was told to fill out a form via a link to be sent to my phone, but I don't have a smartphone so therefore I couldn't do that. I asked if I could fill out a form in person and was told that I could. So, we placed my dog in a padded box to make sure his body was comfortable to transport to Four Paws. When we arrived, their front door was locked, with their vehicles out front. I didn't understand why the door was locked on a 24-hour establishment, so I knocked on the door. I was greeted by an elderly man with glasses. He greeted me with a smile and told me to retrieve Pocky from the vehicle. The waiting area was very small with two chairs to sit on. My whole family came to see Pocky off as he has been in our family for 15 years. Pocky lived to be 15 years old. I had him since he was a puppy. The elderly man gave me a paper form to fill out. I filled it out and requested a paw print with a special urn, but decided against the special urn as the complimentary box was a nice option. The elderly man kept asking if I wanted private. He asked me three times back to back at which I told him yes each time. My sister and I even discussed with him that we wanted a paw print and he agreed to make us one. He said that it was popular. However, when I went to retrieve Pocky's remains. I walked into the establishment and the elderly man was there again. He remembered my dog's name and we joked about his age as he wanted me to guess. He asked me again, "Did you want private remains?" Even after the fact. I told him, "Yes, that's what I requested before." He showed me everything that came with the cremation, a poem, a seed to plant of remembrance, the certificate, and the wooden box with the remains. However, I did not see the paw print that I requested originally. I asked him, "Where's the paw print?" The elderly man said, "You didn't order one". I told him, "Yes, I did. I checked the box on the paper form." My sibling came into the establishment and agreed that we requested one. So, the elderly man walked to the back of the establishment puzzled. I guess he was trying to search for one. Then, he came back to the front and was looking through his sketch pad. He said, "Oh, I didn't write down that you requested one". I said, "Well, you can see on the paper form that I did." So, he found the paper form. He is analyzing the form and looking directly at the form, he says again, "You did not check the box." I said, yes I did. So, low and behold, he sees that I marked an "x" to a paw print. He admits that I did request a paw print and he appeared to be disappointed. That's when the owner, Brandon walks in. The elderly man tells him his mistake. Brandon appeared to be more apologetic than the elderly man! Brandon tried to make things right by offering a refund or even a necklace. I was already disappointed since I trusted them through this process. Brandon refunded me $30 in cash and apologized to the elderly man. He said that he wouldn't just give me any ol' paw print which I appreciate, but at the same time, it sucks that Four Paws did not honor what I requested. This is my dog who is a family member. To anyone considering Four Paws to avoid what I went through, please bring with you a yellow highlighter when filling out the paper forms if the elderly man is at the reception. Mark and even circle what you are requesting. This business would be 1000X better if they didn't have the elderly guy working the reception. This would have been a 5-star review if they had done the right thing and been thorough with checking the forms. Why have me fill out a form if you aren't going to abide by it? That's the mystery. I don't even know if the remains I received were Pocky's only since the elderly man constantly questioned if I had chosen private or communal. Absolute disappointment and a letdown. I won't be recommending this business to anyone and will not return in the future.

They did an outstanding job collecting my beloved pet and later returning his remains, Everyone…read moreinvolved was compassionate during this difficult time for me. Highly recommend these folks,

Our cat passed away around 4 p.m., and we had no idea what to do next. We didn't feel like doing…read moreanything, but since it was a holiday, we started searching because we weren't sure if any places were open or how to keep him cool. I came across this place and saw so many great reviews, so we called. They were very kind on the phone, and we decided to bring him in that same day. We selected a private plan with viewing. There was a large, peaceful waiting room, and we were able to see our cat and say goodbye until he went into the furnace. The staff were very gentle and professional. We were truly fortunate to find this place by chance. We ordered some memorial items as well. The paw and nose prints are so cute, and the fur keepsake in the jar is lovely. We really appreciate everything they did.

They were the best! Their staff was loving, caring. We brought Shady in with a small crochet…read moreblanket that was her cuddle on the sofa. They allowed her to take it with her...I couldn't think she'd be cold & they just got that. I'm grateful for their care. The Melnikoff's

Called to schedule and it was one of the coldest experiences and responses from Dr Ong. Just…read morecompletely emotionless. This is an emotional experience. I almost never write reviews. call someone else that gives a f*ck. Lap of Love was incredibly kind and warm throughout the entire call.

Dr. Ong is wonderful. She is caring, gentle and very conscientious about the emotional trauma…read moreinvolved with having to a beloved pet down....

My cat for over 15 years finally crossed the Rainbow bridge. Contact Hale's Half Acre Pet Cemetery…read more Appointment was made and delivered my animal. Very friendly meeting . So far , nothing but a pleasant experience..

Drove by today. This is a VERY run down place. There are many flat stones but the place is so…read moreovergrown with weeds you can't see the stones. See pictures. Maybe the space is filled and the person has made all they can from it so they're now letting it go to seed. I don't know where the lovely stream with the rocks in the picture is but it sure isn't here.

I didnt like the service at all wouldn't recommend!! Doesn't…read moreanswer calls nor messages to update the process

I called for info, left a message, no response. They apparently have more business than they need…read more I called October 20, 2023. My dog died October 23.

I was referred to DP Animal Hospital from a friend for a sedation shave. First off the staff is SO…read moreATTENTIVE, caring and attentive. The facility is beautiful and clean. Even though I didn't come for a vet service, I still met with one to discuss concerns and expectations for the grooming. Will DEFINITELY be back and recommend to anyone in the area.

The doctors and staff ar top notch. We take all our pets there. We've never had any issues in the…read more10 years we've been going there.

This vet diagnosed my dog with IVDD after taking x-rays and saying he had a bowel obstruction. Two…read morethousand dollars after I observed him with weakness in his legs and another 50 dollars x-ray. He had a disease and needed surgery. They didn't refer me to a specialist, just a surgery center. I got. A second opinion would not be diagnosed without a radiologist's report. I begged Pearland Pet for a report and got the run around for over a week. Then, a bill for the report. I took my. Dog to a specialist who did an immediate cat scan. The. The vet would not even call or talk to me directly.

My fur baby was always well taken care of here and they went above and beyond to help me with my…read morelittle girls passing.. highly recommend. 17 years of great service and compassion.

Between my son and I we have 4 dogs{2 Pomeranians, 1 Schnauzer and a Staffy). Joanna from grooming…read morehas been grooming our pets since birth. We have followed her since 2007 to every location she has been. My Pomeranians don't get groomed by anyone except Joanna. Early this year my 12 yr old Sophie passed away and Joanna groomed her and now still grooms my 14 yr old spencer and my son's dogs Lola & Sebastian. Joanna is very professional but considerate with our dogs. We hear horror stories with groomers but we know we can always trust Joanna. If we get future dogs we will always take them to her to get groomed. Her and only her.

I had to wait a day before writing this review, because I wanted to write it with a clear head. I…read morewas too disappointed and upset yesterday when I picked up my two airedales from the grooming. First off, they didn't have my appointment shceduled when I arrived with the two of them at 7:30am. But they went ahead and took them. I had made the appointment the week before, after calling around looking for a place that had experience grooming airedales. They were the first to tell me they were. In fact, shared with me that they had a couple of airedale clients they groom. Just in case, before turning my airedales over to the groomer, I told her specifically. that I liked a long beard and mustache, and not to cut them. I even went as far as to give her photos of how I wanted the "head", showing different angles. I even told them what size blade to use. All I can say is, the ears are right on both dogs. I have no idea how many months...maybe a year, for my female to grow her beard back. Or how long her hair will grow back on her face so she doesn't look like a poodle or whatever that's supposed to be. The Groucho Marx eyebrows and the mustaches....I'll have to do or find another groomer just to fix them. And poor Roadie, he has been limping on his right front leg since we got him home. I was hoping it'd be better today, but it's not. Will have to take him into his vet. if there's no improvement. Don't know what happened, but he didn't have a limp when he went there yesterday morning. And they sure didn't say anything on how he may have hurt himself or gotten hurt. One thing I will not be doing, is taking them to the Big Dog Show at Reliant Stadium , in Houston, for "Meet the Breed". In the past, I've always taken our airedales for that. It's like a "show and tell" , where people can see and touch different AKC breeds and get information about them. They do not represent what an airedale should look like. Not even as a "pet". I didn't expect a show cut, but I did expect an airedale cut from someone who claimed they were experienced and knowledgeable to do that. I have serious doubts...serious doubts that was truthful. The price....shocking...$335.60 ($25.60 was sales tax) I was told $95 each for the grooming because of their weight. Then the upcoding for the nails ($15), conditioner ($5), dematting ($10) (was told they found a mat under Roxie's front leg, I told them to just cut or shave it off..it wouldn't show anyway), they said nothing about finding any mats on Roadie, but I was charged for them.). Then an extra $30 charge for "scissor service". I wasn't told this would be an extra charge above the "grooming service". And what was the "add on pattern set service" ($10) for Roadie? That was a whole other charge...and not one for Roxie. But I guess she was so messed up, they couldn't claim that. Roxie did have a cute bandana that was so tight on her neck, we had to cut it off. Roadie didn't have one, Maybe all they are used to doing are small dogs? You would have thought they would have put some cologne on them at least, but no. Just as well, they probably charged for that. I was shocked at the price. And of course, we had to pay before they brought the dog's out. And they don't give you a receipt of the charges, either. When I got home, I had a mystery message to click some weird link on my phone from an unknown number. Nothing that said it was from Red Bluff Pet Resort. Just a link to "view Roxie and Roadie's report card" and to "click this link to get pre approved for credit". After getting on my computer, I was finally able to figure out it came from them, and the desk person had signed me up for it. First off, there was no report card. There was a place for putting my credit card information in for them to make things easier for next time (as if). And I finally found my receipt and the breakdown of charges. It was a very expensive lesson. Needless to say, I'll be looking for a groomer that really does know how to groom an airedale in the Deer Park, Texas area. Photo of Roxie and Roadie. Then a photo of how they should look. One doesn't look like the other. An experienced groomer would know exactly how to do this. They were both in a "pattern". They just needed to be cut down shorter for the summer